long wait for check in. we arrived at 2PM and were told our room wasn't available, which was understandable. we were told to come back in 45 minutes. we were also told we would be called when our room was available, but no one ever called. we returned in an hour and 15 minutes, but then had to stand at the counter another 20 minutes while the clerk was on the phone to a prospective customer for whom they did not even have a room available. the beds were hard and uncomfortable and the walls were thin making for a noisy stay. we could hear other guest talking and using the restroom. other than that the rooms were nice- located on the river and clean with a spacious bathroom. the breakfast was a nice treat and money saver, that is if the items were actually available. the breakfast host did not seem to be able to handle the demand of a busy season. our first morning there we waited 30 minutes for the waffle mix to be refilled.eventually another staff member came to assist. our second morning the plates and water were out. finally got the plates but never refilled the water pitchers.
- Official Description (provided by the hotel):
- Located in the Alpine-themed village of Helen, Hampton Inn Helen offers in-room WiFi, an indoor pool, business center, fitness room, and free hot breakfast. Balcony rooms and suites are available. ... more less
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- Also Known As:
- Hampton Inn Helen Hotel Helen
- Helen Hampton Inn