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Helen
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All reviews room was clean huddle house heated pool within walking distance close to downtown one night stay in town free breakfast get away motel ga festhalle convenience rates microwave lodging fireplace
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Reviewed 4 weeks ago via mobile

Upgraded CLEAN room! No rug!!!!! Clean bathroom, indoor pool, jetted tub! Would def stay here again. Front desk guy at check in was knowledgeable about the town and places to visit! Parking was easy, walking distance to ANYTHING in Helen,Georgia you want to see

Date of stay: January 2020
Trip type: Traveled as a couple
Thank Jessy_harndorf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
899brandyn, Front Office Manager at SureStay Hotel by Best Western Helen Downtown, responded to this reviewResponded 3 weeks ago

Thank you! we are glad you enjoyed your stay and look forward to seeing you in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

The room was small, but clean with hard surface floors instead of the dreadful carpet. Bathroom was very small but usable.
Check in was very cumbersome, since one of our friends had made reservations for three rooms. She needed to be there and sign paperwork; it's a good thing we arrived within an hour of each other.
We did not have breakfast, since we wanted something more substantial than sweet rolls and went next door to the Huddle House.
Location is very convenient to downtown and the Festhalle.

Date of stay: December 2019
    • Value
    • Rooms
    • Service
Thank Susanne T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 10, 2020

An unexpected surprise. Super clen and newly renevated rooms with womderfully comfortable beds. The staff was super friendly and helpful. We were there for weekend fun and the Surestay is right down town within walking distance to everything that we wanted to do. We will be back soon.

Date of stay: January 2020
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Best Western
Thank folsmont
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
899brandyn, Front Office Manager at SureStay Hotel by Best Western Helen Downtown, responded to this reviewResponded January 11, 2020

Thank you for the great review. We try to make every guest experience as enjoyable as possible. it seemed like you had a great stay and will be back to stay again. I noticed you gave us a really low star score which i am hoping is an error based on the great compliments. If there was an issue please let us know. Thank you

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Reviewed January 7, 2020

We have stayed at this hotel before, but they have done quite a few renovations since then. Even before, it was a clean, affordable stay. Now it's even a better deal. It's an easy walk into town and the pool area was great for relaxing after a long day.

Date of stay: January 2020
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Angela B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 6, 2020

This hotel was lovely. Very comfortable stay, excellent staff, a nice, quick walk to town and my family was happy. We appreciate the helpful front desk staff, and I thank you all for making our stay so pleasant!

Date of stay: January 2020
Trip type: Traveled with family
Thank Mollyhaupt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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