We were there for the Labor day weekend and had reserved a pavillion for a barbque. The weather was horrible, raining and lightening, so we called very early to cancel. NO REFUND, no apologies, no offer of any discount or concession. It's not that we didn't WANT to go enjoy the park, it was that we COULDN'T go enjoy the park. The cost of the reservation was just lost, so I will NEVER go again. I only expected maybe a partial refund or maybe an offer to get another pavillion on another day, but they were not even open to discussion.