We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Tripadvisor
Helen
Post
Inbox
Search
Nearby Hotels
Reviews (1,025)
Filter reviews
1,025 results
Traveler rating
664
245
68
30
18
Traveler type
Time of year
LanguageAll languages
Traveler rating
664
245
68
30
18
Show reviews that mention
All reviews cookies indoor pool fries room was clean breakfast was excellent hot tub hot breakfast front porch within walking distance biscuits and gravy wonderful stay in town staff was very friendly and helpful helen ga enjoyed our stay the breakfast area desk clerk
Selected filters
Filter
Updating list...
4 - 9 of 1,025 reviews
Reviewed 4 weeks ago via mobile

Wonderful experience!! Breakfast is great ! Cookies & coffee anytime awesome ! Nice , clean rooms with comfortable beds . Staff were all friendly and helpful especially Judy ! She made our trip more enjoyable than we could have imagined . Judy helped us happily with multiple things, including one of us having a migraine and needing assistance with our check in . We love you Judy !!

Date of stay: December 2019
Trip type: Traveled on business
Thank Kaurhah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trek13589096319, Assistant Manager at Country Inn & Suites by Radisson, Helen, GA, responded to this reviewResponded 4 weeks ago

Dear Kaurhah,

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay.
I hope the migraine has gone away.
I'm glad I was able to be of assistance to your needs.
We look forward to your next stay.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Stayed here for the first time for my 26th anniversary and was pleasantly surprised. Booked a queen room and upon arriving Judy at the front desk upgraded us to a king room with fireplace thanks to my rewards member status. Clean and spacious room and quiet. Came with breakfast buffet. We normally stay elsewhere but gave it a try. Walking distance to town which is always on our list,indoor pool and hot tub was the big reason for my hubby. The only thing that was disappointing was the hot tub. We have stayed at many hotels with indoor pool and hot tubs but the hot tub fell short here. It was far from hot. Luke warm at best. After five minutes in you start getting cold so you're not in it long. Hated that since I was looking forward to a relaxing time in the hot tub. But enjoyed sitting by the fire in my room. Overall this place was great but to make it great my next stay is to improve on the hot tub. Hoping to get back soon to enjoy the winter season.

Date of stay: October 2019
Trip type: Traveled as a couple
Thank MalissaandJohn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trek13589096319, Assistant Manager at Country Inn & Suites by Radisson, Helen, GA, responded to this reviewResponded 4 weeks ago

Dear MalissaandJohn,

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay.
We apologize for the hot tub it is out of order at this time we are hoping it will be back up and running soon.
We look forward to your next stay.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 7, 2020 via mobile

We have stayed here for several years and loved the hotel but this visit was not good!!We picked this hotel because of the indoor pool and hot tub.Get there told hot tub not working but pool was 80 degrees,it was not!The hot tub had been out of order for months,it appears they don’t care about fixing it either.The hot tub was needed due to medical conditions.The agent on duty did not seem to care about our concerns.We were put in a room on first floor which was unacceptable and the agent would not do anything for us,had to call Country Inn and Suites corporate to get moved to a different room.Got a call the next morning and tried to make me feel bad because I called corporate offices.If the agent on duty was interested in the doing the right thing none of this would have happened to begin with!Then you are asked what would make you happy but they never do what you want.

Date of stay: December 2019
Trip type: Traveled with friends
Thank susanbJ6794BN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trek13589096319, Assistant Manager at Country Inn & Suites by Radisson, Helen, GA, responded to this reviewResponded January 11, 2020

Dear susanbJ6794BN,

We are sorry to hear of your unsatisfactory experience during your stay. It is unfortunate when situations like this arise. We take every precaution to make sure that all guests are affected as little as possible.
If we could fix the hot tub it would have been fixed, we are not trained in that field.
we are at someone else mercy the( gas company).
and this time a year they get a lot of calls, and when they came out they ordered the wrong part. again we are so very sorry the hot tub is broke.
You could have canceled and went somewhere else we gave you that choice but you didn't want to cancel. You was moved to another room.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 6, 2020

Date of stay: January 2020
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Radisson
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed January 5, 2020

Country Inn & Suites could use a little TLC. I do believe they are remodeling.
In retrospect everything else made up for the room and hotel conditions.
The staff are beyond friendly. From the front desk. To our housekeeper Sam. Even the breakfast servers.
We loved the fresh cookies throughout the day.
Breakfast was great. Great variety every day. We stayed for 7 nights.
Would stay again.
The Diaz’s

Date of stay: January 2020
Trip type: Traveled on business
Thank Connector318185
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trek13589096319, Assistant Manager at Country Inn & Suites by Radisson, Helen, GA, responded to this reviewResponded January 6, 2020

Dear Connector318185

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay. We look forward to your next stay.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews