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“Very nice”

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Country Inn & Suites By Carlson, Helen
Ranked #1 of 18 Hotels in Helen
Certificate of Excellence
GreenLeadersGold level
Chicago, Illinois
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Very nice”
4 of 5 bubbles Reviewed November 10, 2013

We have never stayed at a Country Inn, but we enjoyed our stay. The free breakfast was very nice. The only negative thing we can say is that our hotel room was too close to a dancing hall close by and the music was too close for comfort. Be sure to ask for a room with odd number that faces the front of the hotel.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Amapola24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnHelen, General Manager at Country Inn & Suites By Carlson, Helen, responded to this review, December 11, 2013
Thank you for taking the time to write about your experience with us on Trip Advisor. All of us at Country Inn and Suites are just thrilled that y'all enjoyed your stay. I am very sorry for the noise that you experienced during your stay with us. Yes, anytime you come back to stay with us please ask for a room facing the front side of the hotel or like you said an odd number room. We do hope to see you guys in the future!!

Sincerely
Dana W. Bates
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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717 reviews from our community

Traveler rating
    455
    182
    49
    19
    12
See reviews for
255
267
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32
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (101)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed November 9, 2013

Do not stay at this hotel if you actually want to sleep. Our room faced a bar, and the music was so loud that we could hear it clearly in our room. This place is awful!!!! I see that others have complained on this site about the noise and management obviously doesn't care. We told the person who booked us at the hotel that we had a small child when we requested a crib and suite. We were never warned about the noise. The noise from the bar seemed to get louder and louder throughout the night. The night duty people were nice, but they couldn't do anything to help us.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HappyHappyHappyD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnHelen, General Manager at Country Inn & Suites By Carlson, Helen, responded to this review, November 11, 2013
Thank you for writing on Trip Advisor and letting us know how your stay was with us. Helen has a noise ordiance and if I could do anything about this issue from the bar behind us I certainly would. This is just as much an aggrevation for us as it is with all of our guest. Every time someone complains regarding the bar the only thing that we can do is to call the Helen Police to have them monitor the bar and make sure it is not over the sound ordiance. I do apologize that you were not warned before hand concerning the location of your room. I will continue to strive to resolve this issue and try to come up with a plan that will solve this problem.

Sincerely
Dana W. Bates
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tallahassee, Florida
Level Contributor
42 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 bubbles Reviewed November 9, 2013 via mobile

We were pasting thru on the way home from a long trip and helen was a good stopping point. Are stay was ok, the hot tub and women bathroom in the lobby were both out of order and they ran out of eggs for the morning breakfast. We just stayed one night and it was a place to sleep, the room was nice with a fire place and plenty of room.the clerk checking us out was very nice.

Stayed October 2013, traveled as a couple
Helpful?
Thank Deirdre M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnHelen, General Manager at Country Inn & Suites By Carlson, Helen, responded to this review, December 11, 2013
Thank you so much for writing about your experience with us on Trip Advisor. I sincerely apologize for the hot tub and also the women's bathroom in the lobby being out of order during your stay. The motor on the jets had to be replaced and is now in great working condition. The day before y'all arrived a lady was not able to get the women's bathroom door open and unfortunately we had to pry the door open. Since that time we have fixed the door. I sincerely apologize for these issues and I do hope y'all will stay again with us in the future.

Sincerely
Dana W. Bates
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
35 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed November 4, 2013

Very clean and comfortable. It was a pleasant surprise. We usually stay at high end hotels. On Saturday night the bar next door had a live band that was very loud. We had to get up early so I wanted to change rooms but the hotel was full. the next night they upgraded our room far away from the loud music for the inconvenience. We used the rear exit and entrance to avoid a lot of the bumper to bumper traffic on the Main Street.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sla423
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielsville, Georgia, United States
1 review
2 of 5 bubbles Reviewed November 3, 2013

First of all when we got to the hotel the Women's Bathroom was out of order. The Jacuzzi was out of Order. Then when we tried to go to sleep that night we heard the Club down the road all night long with loud music and we ever heard them say last call for alcohol. Told the Manager Judy the next day and she did not even say she was sorry. Staff did not seem to care.

Room Tip: Very noisy no sleep
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  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mark B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarlsonRezidor, Online Customer Support at Country Inn & Suites By Carlson, Helen, responded to this review, November 9, 2013
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. With regards to the issues you have highlighted regarding the hottub and bathroom being out of order as well as the noise, may I assure you that I have discussed these issues with the hotel management team so they may be aware and take any remedial action necessary to ensure such issues do not reoccur. We hope for another opportunity to exceed your expectations.

If you would like to discuss your stay further, please contact Corporate Customer Care
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eatonton, Georgia
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed November 3, 2013

Room was clean except for hair in the bathroom. Slept very well even though lots of road noise which can be muffled with the air conditioner/heater. Staff could be a little more friendly although they did let us check in a bit early since the room was ready. Good central location close to shops downtown.

Room Tip: Room 112 on first floor has a king bed and a fireplace which made room very cozy. Again, a lot of r...
See more room tips
  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MorkAtlanta_GA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ocala, Florida
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed October 29, 2013

We rolled into town after dark and decided to stay here based on tripadvisor reviews. The lady at the front desk was very pleasant and the hotel was clean looking. We were given a room with two queens on third floor. I noticed the hallway smelled of cigerette smoke in certain areas where I believe people were smoking in their rooms. The windows in the room are actually functional, which would make it easy for people to smoke while letting out some of the smoke. The rooms were "new" looking and comfortable. I wonder how long the "new" would last as I could tell they painted over the wallpaper border at the top of the walls. The Festive hall was down the street from the hotel and we could hear Octoberfest music well past the time I expected.
The swimming pools jets did not work,the pool looked dingy,the water was stagnate feeling,the hot tub jets did not work and the water was inscredibly hot. The beds were comfy enough,the room size was nice and the grounds were well kept.
I must say the breakfast was very tasty. There was coffee,juice,water,milk,cereal,biscuits,sausage gravy,eggs,make your own yogurt parfait,waffles etc..All were delicious. There is not a restaraunt in the hotel but I rated the it as Excellent for restaraunt for the breakfast that was offered with the room.
I would stay here again if I ever drove through again.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FLTraveler021
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Helen

Property: Country Inn & Suites By Carlson, Helen
Address: 877 Edelweiss Strasse, Helen, GA 30545
Phone Number:
Location: United States > Georgia > Helen
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Helen
#1 Business Hotel in Helen
#1 Best Value Hotel in Helen
#1 Green Hotel in Helen
#3 Romantic Hotel in Helen
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Helen 2.5*
Number of rooms: 63
Official Description (provided by the hotel):
Want the best? Then stay with the best. Thank you for viewing our beautiful Country Inn & Suites of Helen, Georgia. We are in the North Georgia Mountains and centered in the Bavarian Town of Helen, Georgia. We are located in the center of downtown Helen. Walking distance to the shops, putt putt golf, tubing, Bigg Daddy's, the Hayloft...and the Helen Festhall. Our hotel is ready and willing to accommodate groups, families, honeymooners, senior travelers on a road trip....we are here to make sure what ever the reason you are here in Helen, we are here to accommodate YOU! We have a variety of room types such as a standard king or double queen, suites are both king and double queen, our fireplace rooms are very cozy during the fall and winter months, add some romance to your trip and check out our Jacuzzi rooms, we also have a handicap accessible room as well. Our loving rooms each include...micro/frig, coffee maker and iron/ironing board. Take a dip in our indoor heated pool or hot tub. Are you watching your figure....enjoy a good workout in a fitness room. Complimentary coffee, tea, hot cocoa and cookies in the lobby. Enjoy reading...check out our library, everything from children's books to novels. Let's not forget the FREE full hot breakfast... biscuits, sausage gravy, fruit, cereal, eggs, sausage, potatoes, juice, coffee, milk...you never know what Ms. Shari is going to fix for breakfast. Excellent customer service agents here to assist you in anything you need. Our staff is proud to accommodate you. ... more   less 
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Also Known As:
Country Inn And Suites Helen
Country Inn & Suites Helen Hotel Helen
Country Inn Helen
Helen Country Inn

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