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“Great place !!! Neat and clean !!!”

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Country Inn & Suites By Carlson, Helen
Ranked #1 of 19 Hotels in Helen
Certificate of Excellence
GreenLeadersGold level
Valrico, Florida
Level 6 Contributor
115 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
“Great place !!! Neat and clean !!!”
Reviewed September 4, 2013

My wife , myself and my daughter all stayed here for a couple of nights in august and were pleasantly surprised. The staff especially Judy Moretz were all very friendly and accomodating. The beds were quite comfortable. There was always plenty of hot water for showers and the breakfast was hot and well prepared. I would definately stay here again.

Room Tip: There is an ice machine on the second floor.
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Floridians33596
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnHelen, General Manager at Country Inn & Suites By Carlson, Helen, responded to this review, September 23, 2013
My wife , myself and my daughter all stayed here for a couple of nights in august and were pleasantly surprised. The staff especially Judy Moretz were all very friendly and accomodating. The beds were quite comfortable. There was always plenty of hot water for showers and the breakfast was hot and well prepared. I would definately stay here again.

Thank you so much for taking the time to review your stay with us on TripAdvisor. It means the world to our staff that you enjoyed your stay especially Judy. She has been recognized for great customer service. We hope to see y'all when you come back this way.

Sincerely
Dana W. Bates
General Manager
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762 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (105)
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English first
Florence, al
Level 3 Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed September 3, 2013

I had never stayed at one of these hotels, but found it to be very nice. The staff was wonderful and the breakfast was great. I loved the rocking chairs you could sit on out on the front porch and it was very convenient to walk to everything. I recommend eating at International Cafe and The Troll Tavern. If you like to float down the river this is the place. I would stay here again.

Room Tip: The room right above desk on the 2nd floor is great. You don't hear the noise from the bar ever...
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank gmann1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnHelen, General Manager at Country Inn & Suites By Carlson, Helen, responded to this review, September 23, 2013
Thank you so much for taking the time to review your stay with us on TripAdvisor. From all of our staff we are so happy that you enjoyed your stay. We all hope to see y'all when you come back our way.

Sincerely
Dana W. Bates
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 25, 2013

While this was the latest of many visits to Helen, this was our first stay at the Country Inn & Suites. We were quite impressed! We were greeted very pleasantly on arrival, and every staff member with whom we came into contact was very courteous and friendly, especially Dana, who was working the desk when we were checking out. Our room was ready early, and it was clean and fresh. The beds were very comfortable and the bathroom was clean. The towels were really soft. The WiFi worked really well! While the breakfast wasn't fine dining, it was hot and fresh and was kept clean and well stocked. We did not use the pool, but it appeared well cared for. The free coffee is great, and the lobby has a nice, comfortable lounge (and has fresh cookies and fruit).

We will definitely return, and are considering making this place our home base for our multiple trips to Helen each year.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Josef H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnHelen, General Manager at Country Inn & Suites By Carlson, Helen, responded to this review, August 27, 2013
Thank you so much for taking the time to share your experience with us on Trip Advisor. We are all so happy that you enjoyed your visit and will come back to see us. All of our stay work extremely hard to make sure each and every guest feel like family. I am so glad that you guys enjoyed your room and when you guys come back to visit us please give me a call and we will be more than happy to accomodate you with any of your needs. We all hope to see y'all soon.

Sincerely-
Dana W. Bates
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lexington, South Carolina
Level 6 Contributor
109 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed August 21, 2013

Was greeted by a friendly staff. They had great suggestions for dinner in town which is only a short walk from the motel. Other reviews were correct about the noise from the bar next door.
I guess they cranked down around 3:00 am. The breakfast was sufficient...... The room clean and well maintained. Overall pleasant stay

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank gary s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnHelen, General Manager at Country Inn & Suites By Carlson, Helen, responded to this review, August 27, 2013
Thank you so much for taking the time to share your experience with us on Trip Advisor. We are all so happy that you enjoyed your stay and do hope to stay with us in the future. I do apologize for the noise coming from the Hayloft. When you guys come back to Helen please let us know that you would like to have a room on the opposite side of the Hayloft- we will be more than happy to accomodate any of your needs. We hope to see y'all soon!!!

Sincerely
Dana W. Bates
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abbeville, South Carolina
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 20, 2013

Went up to Helen last week with my two grandgters to go tubing. Enjoyed our one night stay at this hotel. No complaints- the room was spacious and clean, as were the lobby and grounds. The indoor pool and hot tub were nice and of good use as well. The breakfast was your standard fare but ok....did the trick til lunch. Loved the location...an easy walk to town. Dana, at the front desk was great. She was nice, knowledgeable about the area, and helpful to the three of us. (thanks for the great room, Dana!) We would definitely stay there again.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank travelin_gal2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peachtree City, Georgia
Level 5 Contributor
45 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed August 4, 2013

I booked the room through Expedia, and was only offered an option of two queen beds through Expedia. When we arrived, I asked the front desk if we could get a king bed instead. The employee said that since we booked through Expedia that there wasn’t anything she could do…..seemed strange to me that nothing could be done to accommodate us.

The room stunk, I couldn’t figure out what the smell was. Seemed to be coming from the comforters on the beds, but really wasn’t sure. Some sort cleaner smell.... The bathroom needed some work as there was black mold along the area where the tub met the floor.

The breakfast was good, with several options to pick from. The location was two blocks off the main tourist area and the area was quiet.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Menden1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnHelen, General Manager at Country Inn & Suites By Carlson, Helen, responded to this review, August 9, 2013
Dear Menden 1-
Unfortunatly booking with a third party site such as Expedia we only offer certain types of rooms- the main room that we offer is the type of room that you booked the only other room that we offer through a third party site is a King room with handicap features in the bathroom. Each day we strive to make each and every guest satisfied with their experience with us. We are more than happy to change your room from a queen standard to a king room however if we have already booked all of our standard king rooms we can not change you. I do apologize for the concerns that you did mention.
Again thank you for letting us know-
Sincerely
Dana W. Bates
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seminole, Florida
Level 3 Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 31, 2013

What a wonderful location & nice beds! We loved our stay in Helen and Cool River Rafting trip. You have to go on the tubes down the Chattahoochee. People at the hotel were really nice and delivered our roll a way quickly and our family of 5 slept well. Room got a little small when the roll a way, but we managed. We have three daughters 16, 14, and 10. The cookies in the very clean lab lobby were just delicious and fresh everyday! Free breakfast was yummy with REAL eggs and sausage and of course oatmeal.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Laurie V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Helen

Property: Country Inn & Suites By Carlson, Helen
Address: 877 Edelweiss Strasse, Helen, GA 30545-3634
Phone Number:
Location: United States > Georgia > Helen
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Helen
#1 Business Hotel in Helen
#1 Green Hotel in Helen
#3 Romantic Hotel in Helen
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Helen 2.5*
Number of rooms: 63
Official Description (provided by the hotel):
Want the best? Then stay with the best. Thank you for viewing our beautiful Country Inn & Suites of Helen, Georgia. We are in the North Georgia Mountains and centered in the Bavarian Town of Helen, Georgia. We are located in the center of downtown Helen. Walking distance to the shops, putt putt golf, tubing, Bigg Daddy's, the Hayloft...and the Helen Festhall. Our hotel is ready and willing to accommodate groups, families, honeymooners, senior travelers on a road trip....we are here to make sure what ever the reason you are here in Helen, we are here to accommodate YOU! We have a variety of room types such as a standard king or double queen, suites are both king and double queen, our fireplace rooms are very cozy during the fall and winter months, add some romance to your trip and check out our Jacuzzi rooms, we also have a handicap accessible room as well. Our loving rooms each include...micro/frig, coffee maker and iron/ironing board. Take a dip in our indoor heated pool or hot tub. Are you watching your figure....enjoy a good workout in a fitness room. Complimentary coffee, tea, hot cocoa and cookies in the lobby. Enjoy reading...check out our library, everything from children's books to novels. Let's not forget the FREE full hot breakfast... biscuits, sausage gravy, fruit, cereal, eggs, sausage, potatoes, juice, coffee, milk...you never know what Ms. Shari is going to fix for breakfast. Excellent customer service agents here to assist you in anything you need. Our staff is proud to accommodate you. ... more   less 
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Also Known As:
Country Inn And Suites Helen
Country Inn & Suites Helen Hotel Helen
Country Inn Helen
Helen Country Inn

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