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“AWESOME!!!!!!!!!!!!!!”

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Country Inn & Suites By Carlson, Helen
Ranked #1 of 18 Hotels in Helen
Certificate of Excellence
GreenLeadersGold level
Miami Beach, Florida
1 review
“AWESOME!!!!!!!!!!!!!!”
Reviewed January 7, 2013

All staff members were VERY helpful!!!!! The rooms/lobby were very nice and clean. Shops and restaurants were all in walking distance. The bedroom and sitting area (that included a desk and chair) was very spacious. THANK YOU for making my staff sooooo nice.

Room Tip: We rented the one bedroom suite
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  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Amargos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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725 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (101)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Jacksonville, Florida
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed December 30, 2012

We really enjoyed our stay at this hotel, great location (easy access to stores and restaurants in the area), and a very helpful and friendly staff. We did have a problem with the first room we were in due to some issues with stains on the carpet and some mildew in the bathroom, but as soon as we told them about it, we were moved to a great room (extremely clean) with a jacuzzi! The free breakfast in the morning is really good, much more than we expected, although I will say the coffee wasn't the best, but hey it was free! Also, wonderful cookies provided all the time. We also enjoyed the indoor pool. All in all, a good stay and would definitely go back.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank cccart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnHelen, Manager at Country Inn & Suites By Carlson, Helen, responded to this review, January 1, 2013
Thank you for taking the time to complete a survey for your stay. We are pleased that you enjoyed your time with us, and thanks for being patient with us during the remodeling. I and the staff hope that you have a "Happy New Year!" Hope to see you the next time you are in the area.

Diane Long
Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
33 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed December 21, 2012

I always stay with Country Inn and Suites. I really enjoyed my stay here in Helen. We visited while the town was quiet but I enjoyed every moment of it. The staff was very friendly, and the room was awesome. We were even upgraded without requesting it! We enjoyed the fireplace and the great view of the streetfront. The breakfast was very delicious. The lobby also was beautifully decorated for Christmas.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 2011jaxson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnHelen, General Manager at Country Inn & Suites By Carlson, Helen, responded to this review, December 23, 2012
We are pleased to hear that you enjoyed your stay. We have been remodeling the last few weeks and we have just received the new furniture, lighting, and accesories. We will be looking forward to your return, and see what you think about our renovations.
"Happy Holidays"

Diane Long
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Valdosta, Ga.
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed November 26, 2012

We had never stayed at a Country Inn before this trip, but we must say that we loved it! We found everything to be very clean, and orderly. The room was great! But the best of it was the delicious full scale breakfast buffet style the next morning!! Oh my goodness, this was the icing on the cake! The staff was very friendly and made our overnight stay a pleasant experience. We wished we had been staying longer there, but we will definitely make it a part of our travel plans to area again, hopefully for a longer stay.

Room Tip: We loved our room on 2nd floor just above the office area. We rested very well, the beds were great...
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  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Debbo55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnHelen, General Manager at Country Inn & Suites By Carlson, Helen, responded to this review, December 23, 2012
We are so glad to hear that you enjoyed your stay. Can't wait until you get to come back, we have been remodeling the last three weeks. We have new painting in the rooms with new furniture, lighting, and accessories. We are excited and wish to have your opinion too!
"Happy Holidays"

Diane Long
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 11, 2012 via mobile

Perfect place to stay. Great location. Great staff. Very nice and clean. You're able to walk to many shops and restaurants. Breakfast in the morning hit the spot. Would most definitely stay here again.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JDHunt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnHelen, General Manager at Country Inn & Suites By Carlson, Helen, responded to this review, December 23, 2012
We are so glad to hear you enjoyed your stay. We have been remodeling the last three weeks, painting, new furniture, lighting and accessories. Look forward to your return and see how you like what we have done.
"Happy Holidays"

Diane Long
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Whitby, Canada
Level Contributor
302 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 165 helpful votes
Reviewed November 7, 2012

Stayed here two years ago for Octoberfest. Person on front desk, still remembered us. Rooms are typical chain hotel types, but more than adequate (you're here for the festivities and walk the town, not stay in the room). About a 2 block/4 minute stroll to the Festhalle, so no need to drive - drink up. Main walking area in town is the same distance. Lots of places to eat nearby, along the river, at a terrace, or inside. Pool is very warm and inviting. Hot tub/spa is a nice way to relax after a day of walking or to start your day, after a night of partying. Will definitely return.

Room Tip: If you want something more than just a regular room, try one of their suites - two rooms, spacious...
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  • Stayed October 2012, traveled as a couple
    • Value
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Helpful?
2 Thank rbthodge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnHelen, General Manager at Country Inn & Suites By Carlson, Helen, responded to this review, December 1, 2012
Dear rbthodge-
On behalf of our hotel staff, I am writing to let you now how delighted we were to receive your kind words. The principal goal of our hotel is to provide dependable service to all of our guests. But, it's only through the eyes of our guest that we can accurately assess the quality of the accommodations and services we provide.
Again, I would like to thank you for your kind words. We're committed to total guest satisfaction, and we look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Anderson, South Carolina
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 5, 2012

The maids walked into the room without knocking several hours before checkout time. They were apologetic and said that the office had my room marked vacant.

One thing that I did not understand was when I checked in and out there was absolutely no paperwork given to me. I had no bill or list of charges presented. That was the first time I have ever encountered that.

Room Tip: If you stay here, make sure you ask for a room on the front of the building. I was awakened in the m...
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  • Stayed October 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nancy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnHelen, General Manager at Country Inn & Suites By Carlson, Helen, responded to this review, December 1, 2012
Dear Nancy-
I sincerely apologize for the misunderstanding regarding our housekeeping staff. The miscommunication was not what we strive to give each and every guest.
I do want you to know that your reservation was made through an online service that is not through Country Inn & Suites. We do not have your information regarding payment and the service that made your reservation is where you receive your bill.
Please be assured that the issues you have raised have been addressed, and that appropriate action has been taken. We take pride in our hotel, and do our best to prevent problems from recurring.
We look forward to seeing you in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Helen

Property: Country Inn & Suites By Carlson, Helen
Address: 877 Edelweiss Strasse, Helen, GA 30545-3634
Phone Number:
Location: United States > Georgia > Helen
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Helen
#1 Family Hotel in Helen
#1 Business Hotel in Helen
#1 Green Hotel in Helen
#3 Romantic Hotel in Helen
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Helen 2.5*
Number of rooms: 63
Official Description (provided by the hotel):
Want the best? Then stay with the best. Thank you for viewing our beautiful Country Inn & Suites of Helen, Georgia. We are in the North Georgia Mountains and centered in the Bavarian Town of Helen, Georgia. We are located in the center of downtown Helen. Walking distance to the shops, putt putt golf, tubing, Bigg Daddy's, the Hayloft...and the Helen Festhall. Our hotel is ready and willing to accommodate groups, families, honeymooners, senior travelers on a road trip....we are here to make sure what ever the reason you are here in Helen, we are here to accommodate YOU! We have a variety of room types such as a standard king or double queen, suites are both king and double queen, our fireplace rooms are very cozy during the fall and winter months, add some romance to your trip and check out our Jacuzzi rooms, we also have a handicap accessible room as well. Our loving rooms each include...micro/frig, coffee maker and iron/ironing board. Take a dip in our indoor heated pool or hot tub. Are you watching your figure....enjoy a good workout in a fitness room. Complimentary coffee, tea, hot cocoa and cookies in the lobby. Enjoy reading...check out our library, everything from children's books to novels. Let's not forget the FREE full hot breakfast... biscuits, sausage gravy, fruit, cereal, eggs, sausage, potatoes, juice, coffee, milk...you never know what Ms. Shari is going to fix for breakfast. Excellent customer service agents here to assist you in anything you need. Our staff is proud to accommodate you. ... more   less 
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Also Known As:
Country Inn & Suites Helen Hotel Helen
Country Inn And Suites Helen
Country Inn Helen
Helen Country Inn

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