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“Great location, but not worth it”

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Helendorf River Inn and Conference Center
Ranked #5 of 19 Hotels in Helen
Certificate of Excellence
Atlanta, GA
Level 4 Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Great location, but not worth it”
Reviewed July 6, 2008

Helendorf Inn has the best location in town...right next to shops/restaurants. However, do not expect much. The facility is very old, outdated, with very basic amenities. The rooms are tiny, smelly, and in no way worth the $129 per night we paid. I'd strongly recommend bringing your own pillow. If you're able to walk an extra 5-10 minutes I'd recommend one of the newer hotels. Helendorf was charming decades ago, but needs a complete overhaul now. Besides location, the only redeeming quality is the balcony, which we spent time on to get out of the musty smelling room.

  • Stayed July 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank aem1109
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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613 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (239)
Date | Rating
  • English first
  • Any
English first
Atlanta Ga
Level 4 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed June 10, 2008

Stayed for one night this past weekend while Helen was having their Hot Air Balloon weekend, and also a motorcycle get together. I have read many of the reviews below and unfortunately have to agree with many of the complaints that have been written. The room itself is a lot larger than many of the newer hotels; the room was very clean, the bathroom was spotless, and there were good quality linens on the bed.
However, after that being said, there are many areas where the hotel falls short. Good gracious could someone please buy a couple of gallons of paint and give the corridors a fresh coat. There is mold, cracks, and general disrepair in the outside walkways that really need attention. I said a silent prayer every time I used the elevator. The thing looks a million years old, is slow as slow can be, and there is a long pause between the time you reach your floor and when the elevator door actually opens. God heard my pleas a couple of times during this trip.

Location cant be beat....very friendly staff, and no seemed stressed at all even with the large crowds and a sold out hotel.
Just please give the place a little TLC, and it really could become a great hotel.

  • Stayed June 2008, traveled solo
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank PennyAA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maryville, Tennessee
Level 5 Contributor
63 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed May 14, 2008

The Helendorf Inn is an old hotel that is in dire need of a facelift. While we found the rooms clean and the staff friendly, the building itself screams for attention. Most of it needs painted. The hotel sits on the banks of the Chatahoochee River and the first floor rooms have a patio on the river. There are railroad tie planters on this patio that have completely rotted in places. We "upgraded" from a Riverfront King to the first floor room and was charged an extra $10 per night even though the hotel was practically empty ( I must add, though, that their season does not begin until the end of May). One would expect a complimentary upgrade under those conditions.

Helpful?
1 Thank MB_Beach_Lover45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tampa, Florida
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed April 25, 2008

We have stayed here twice and it is cute. If they remodeled, it would lose its old world style. The people who work here go out of their way to do things for the customers.
We do agree that there is an odor, but it is near the river and it is old. We happened to come on a weekend when they were replacing the mattresses and boxsprings. Hooray. We got to be the first to sleep on a new mattress with brand new sheets. Woo Hoo
We will definitely stay again.
If you want the Ritz, then don't stay here. If you can appreciate the town and the German style, then give it a try. It is the best location in town because you can walk to everything. (With the gas costs, it is worth considering)

Stayed April 2008
Helpful?
Thank jlbrown1971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hendersonville north carolina
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed December 17, 2007

We went to Helen to get away and celebrate my 50th birthday.I can honestly state that I would have rather stayed at home.Thank goodness I took my own pillow because the bed linen,pillows,and mattress were all very worn and had a musty mildew smell as well as the entire room.One would think your nose would get tired of the smell but not in the room we were so lucky to get.It was so pungent it just stayed with you.We even opened the doors to let it air out and did not help.For the amount we paid I would think you can find better rooms in the area for the price.In fact we have stayed in rooms that cost less and were really clean and odor free.We did have our small dog with us so I guess we were given a pet friendly room.It was anything but pet friendly.The smell was one of old urine smell,musty and mildew.I would advise not staying there....We will never go back.

Stayed November 2007
Helpful?
1 Thank TJS_7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fayetteville
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 1, 2007

Our room was old and run down. Smelly. Had mold on ceiling everwhere. Mold in the Bathroom and was dirty, floor was coming up in the bathroom. Carpet was dirty. Our room really needed to be redone. Worse of all the Bed had a BOARD between the mattress. We were traveling with a small 7lb pet but we should not have been put into a trashing room like this. AAA should remove them from the AAA Book because they DO NOT meet the AAA standards what so ever. Will not return to this place ever. We were also charged $125.00 a night and the room was not worth $50.00 a night. The location of the hotel was good but I would sacrfice the location for a CLEAN Room/hotel!

Stayed October 2007
Helpful?
2 Thank Laker50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Comer, GA
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed June 18, 2007

Great hotel. Our room was very clean and the bed was very comfortable. I would highly recommend this hotel. It is located within walking distance to all shops and restaurant's.

  • Liked — Cleanliness of the room.
  • Disliked — N/A
  • Stayed June 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GAGirl28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Helendorf River Inn and Conference Center

Property: Helendorf River Inn and Conference Center
Address: 33 Munich Strasse, Helen, GA 30545-3644
Phone Number:
Location: United States > Georgia > Helen
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Helen
#4 Family Hotel in Helen
#7 Romantic Hotel in Helen
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Helendorf River Inn and Conference Center 2.5*
Number of rooms: 99
Official Description (provided by the hotel):
American owned and Army family operated for over 38 years…Whether you’re looking for a family vacation place, meeting space or a party venue, The Helendorf is ideal. Our 99 lodging rooms and multiple meeting facilities have hosted everything from weddings and reunions, to mountain bike clubs and sports car rallies, to groups of all kinds. Even your pets have a place here! Celebrating its thirty-eighth year as a mountain community hotel with a Bavarian flourish, the Helendorf offers access to a wide array of attractions — ranging from Native American burial sites, to wineries, to 200+ specialty and import shops offering everything from candle making to cuckoo clocks. ... more   less 
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Also Known As:
Helendorf River Hotel Helen
Helendorf River Inn

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