I have lived here since Sept 2012 in a single room. The room is spacious,plenty of storage, stoves, fridge, bathroom was clean without any old buildup. EVERYTHING was fine and I had great customer service from Rick, Sherry, Timothy, and there was also an older man that was the maintenance man. These people made my stay here enjoyable. Old management had it set up where all noisy people was on one side or people with children or couples so it was quite quiet. Once new management came there was loud noises upstairs and next to me as a result of scattered families throughout the building. When I first moved in the maintenance man assured me to give my room an update with no questions asked after raising concern of the slightest detail.The maintenance man always walked around the building, he always helped me with my things or waited for me to get inside the building where I was safe. Rick, Sherry and Timothy always gave exceptional customer service, they were quick/fast, polite, they knew exactly how to handle my accounts and friendly. Every single time I seen these workers they was actually working and they stayed on there p's and q's to ensure the hotel was at its best. Sherry was also part time for room cleaning and never left a mark in my room.The reason I moved out because I went down to the office at my lunch time to renew my card. The new manager was there Dec 2012. She was snappy, slow reaction to anything I said, and seemed somewhat judgmental. All the while all I asked was to renew my cards. About a week after I needed to stow my stuff while leaving town for 2 weeks. I went to the office and Tim did exactly what he should have by charging my card for 2 weeks. While gone on a Monday morning my card was charged an extra stow fee. I did not have to renew my room until Thursday, but I was charged extra time. I get back from my trip on that Thursday and at lunch time I go to the office to renew my card. The new management is there talking to another gentlemen not relating to the hotel. I sat there for about a minute until she asked what I needed. She tells me that I can not renew and I must pay a weeks worth minus the stow fee. I felt I should get a discounted rate because my card was charged without my consent. Instead I got a snappy response and was told I have to pay the entire week of room rent. I decided to wait until I got off of work to deal with this matter to not even deal with her. She adds the week room rent to my balance. All the while I get to my room and I have an unsanitary living conditions warning on my fridge. Before I left for my trip I called downstairs and spoke to the new management lady to make sure that if I left my room the way it was that I would not get it. She told me I would be fine. WRONG! Imagine getting from a trip and working a 10 hour day to come home and have to clean your room because the cleaning service was not notified of this. When new management came new guidelines was posted on everyone's door and a lot of constraints were made. After going thru this I got the heck out of there. I had to deal with her the final day I was there and she was still kinda loopy and snappy. Once I mentioned about posting a comment thats when she started to be nice. I think that place needs a new manager.
- Official Description (provided by the hotel):
- WoodSpring Suites Savannah Garden City is a new kind of extend-stay hotel. Our hotels are designed for business and personal travelers who intend to stay a week (or longer). Kitchens in every room allow you to store, cook, and eat food to save time and money. A table in each room is ideal for working and eating. Lots of room to relax and refresh. Many of our policies and amenities vary from traditional/nightly hotels. Please see our website or call for details. ... more less
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