We were coming into town for an event that we were attending in Helen. However, we wanted a hotel with an indoor pool and this was the only hotel within an hour of Helen that was available with an indoor pool. This was the main reason that we did not mind driving so far out of our way, because my kids really wanted to swim. So we get to the hotel, check in and immediately change into our swimsuits, and run down to the pool all excited to play in the water. However, once we got into the pool area, we dip our feet into the water only to find out that it was freezing cold! Because of this we did not get to play in it at all while we were there. Totally frustrated, I went to the desk to ask them why it was so cold and the only response I got was, "it's suppose to be warm" without so much as an apology. Had I known this before booking, I would have not driven almost an hour out of our way and just stayed somewhere closer to Helen that didn't have a pool since we weren't able to get into it anyway.
I will say that other than the pool issue, I enjoyed the rest of the hotel. The hotel smelled and looked clean, and the rooms were really nice and modern. I also loved that the room had a pull out sofa bed so I was able to have my own bed without having to share with my kids. The breakfast was nice, but the breakfast area was very small and cramped. Overall I would recommend this hotel.
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- Gainesville's NEWEST all-suite hotel! NOW OPEN. ... more less
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