When we first attended hotel let say we were impressed. We were greeted by friendly staff and got to our room quickly. The room was bright and clean , the view was spectacular . Now let's down to problems first lack of hot water called and complained still had same problem on last day wi fi was spotty in our room . They are working on this problem. Second was dinning room staff very confused and not very attentive thank god for Johnny ,food was ok but not spectacular . Third beach chairs were not free to hotel guests like in years past. Best things of hotel front desk staff very helpful , bar staff friendly and know how to mix drinks. The pool is spectacular . The entertainment was first class two bands every night.best thing we learned is there will be flights out of Toronto next season . With all said I'm sure hotel is working on these problems and we will go there next year. They say this is a five star but is really a three star.
- Official Description (provided by the hotel):
- This quaint hotel of typical island architecture is located across from the most beautiful beach of San Andres Island paradise just 5 minutes from the Gustavo Rojas Pinilla International Airport and only a few steps from the shopping area. The hotel has 220 modern and spacious rooms most with ocean views, restaurants, snack station, three bars, outdoor pool, non-motorized water sports, beach club, wi-fi, spa, fitness center, diving, travel agency, gift shop and a modern convention center with capacity for 1,400 people provided with equipment with the latest technology. ... more less
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