My stay at your hotel was undoubtedly the worst experience I have ever had at a hotel. The room's air conditioning system did not work properly. We woke up at 1am the first night we were there and found hot air blowing out of the vent causing the temperature of the room to be almost eighty degrees. After three hours of playing with the thermostat, we finely got the air conditioning to stay on but had to endure the temperature of the room remaining around 67. My companion went to the front desk that same night and complained and asked to be moved to a room where the air system worked but we were told we would have to move all of our stuff at the same time so that we wouldn't occupy two rooms at the same time. With children ages 3 and 5 that was not a reasonable option. I finally set the air temp to 50 degrees and by morning the temp in the room was 67 degrees. We had to keep the temp there during our stay or the air system would continue to switch back and forth between cooling and heating, which meant we had to stay huddled under the covers to keep warm. Honestly, I would have expected to have been offered some money back for our inconvience. Plus, what ever was wrong with the air conditioner made it click all the time which added to the annoyance. But, all we got back from your people was a "sorry". I can assure you I will never stay in another one of your hotels. At least at the Hampton Inn they offer to refund your money if you don't enjoy your stay with them. The only up side was the lady on Sunday morning attending the breakfast room. She was wonderful and received a cash tip from us for all her help.
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