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“Great hotel experience”

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Hilton Garden Inn Atlanta Airport North
Ranked #1 of 8 Hotels in East Point
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great hotel experience”
Reviewed April 9, 2013

We stayed one night in this hotel since we needed to fly out of Atlanta the next day. We are Hilton Gold members. The experience was great. Front desk evening staff friendly at check in. Morning staff did not seem as outgoing or friendly. Our request to the evening desk clerk for a 2 PM checkout was no problem Very clean hotel. Well appointed rooms, bathroom clean and upscale. Refrigerator and microwave are nice to have. Breakfast was good and service was very good.

Room Tip: We stayed at the end of the hall away from elevators. Very quiet.
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cheryl B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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724 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (47)
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English first
Aspen Colorado
Level Contributor
53 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed April 9, 2013

WE stayed at this hotel two different times - the first after replacing several light bulbs and batteries all went well and we had an excellent dinner in the on-site restaurant. the Second stay -= the airport shuttle really messed us up kept us almost an hour at the airport longer than necessary. As a result we asked about dinner at the restaurant and was assured they would be open until 10 pm (this was at 8:30pm) by the time we finally got picked up and to the hotel it was 9:30 - we were famished and of all things - the restaurant closed EARLY and we couldn't get a thing to eat. Even the pleading from several other guests and the front desk clerk could not convince the chef to cook 8 more meals! Very disappointing since that was one of the reasons we made the reservation there!

Room Tip: Eat at a good restaurant FIRST if you are arriving later in the evening.
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DancingEagleRanch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South Portland, Maine
Level Contributor
478 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 258 helpful votes
Reviewed April 8, 2013

Located near the Atlanta airport - it is about a 15 minute cab ride into the Centennial Park/Georgia Dome ($32). The airport shuttle does pick up every 25 - 30 minutes. This is a standard Hilton Garden (normally I would rate a 3) but I found the customer service lacking. When asked if the room had feather pillows (highly allergic/asthmatic to feathers) - we were told they were foam. Nope - there were two feather pillows in the room . Breakfast was a struggle - I was told to go get milk for my coffee from the coffee set-up, had to find utensils and most problematic was the attitude from the server that we were an inconvenience. We did mention the situation to the hotel manager and she did apologize and told us she spoke to the restaurant manager. A positive - we found the shuttle drivers to be very nice. There are numerous hotel choices in direct competition. I hope they address the customer service aspect.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rhonda A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed April 8, 2013

Comfortable, clean rooms. The main attraction for us was the free parking and free airport shuttle. You do have to sign up for the parking/room deal which does cost more than just the room, but can possibly save you considerable money if you have to park your car for over a week. We missed out on the breakfast because of our early flight but it looked like it would have been good. While waiting on the shuttle we watched them set it up.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kitkatga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Macon, Georgia
Level Contributor
91 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed April 8, 2013

We have stayed here 3 times now prior to early flights... Staff is friendly and helpful. Room is always spotless' We recommend this place to every one. Oh, and breakfast is huge if you want it to be .

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank travelmoreMacon_Ga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
3 reviews
Reviewed April 4, 2013

I really enjoyed my stay at the Hilton Garden Inn. The staff were friendly and helpful to me. I had an issue with my room door, they fixed it right away. Location was perfect for me. I was able to get around Atlanta without a problem. I would come back again next time I am in Atlanta.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Ciaraw722
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
60 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 174 helpful votes
Reviewed April 2, 2013

Yes, this is a lovely hotel located in close proximity to the airport. The bedding, which is priority for us, was quite comfortable. It appears that the guest rooms and the hallways were recently refurbished (within 2 yrs) along with the fron reception/dining area. Other parts of the hotel, like the remainder part of the first floor are slightly tired. Anyhow, we would rate 4/5 for cleanliness of this facility. Additionally, the staff couldn't be more helpful and accomodating especially at breakfast hour. They brew Starbucks branded coffee, which isn't are favorite, but it was fine, nonetheless. They boasted a lovely 'cold' buffet along with delicious 'hot' choices. The omelettes were delicious as were the pancakes and french toast. The bacon was tasty, also--just don't expect butcher grade, thickly sliced hunk of meat! We most enjoyed the fresh fruit along with tasty scones and muffins. There was REAL hot oatmeal with all of the fixins'; not to be confused with the 'add hot water packet of flavored oatmeal'. One amazing thing to note was the quiteness of this facility in terms of being so close to the airport. We came to the conclusion that the acoustics in this building were certainly well designed because it allowed us a restful, peaceful night's sleep---after the wonderful swim in the saline pool!

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brem M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Atlanta Airport North

Property: Hilton Garden Inn Atlanta Airport North
Address: 3437 Bobby Brown Pkwy, East Point, GA 30344-5117
Phone Number:
Location: United States > Georgia > East Point
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 8 Hotels in East Point
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Atlanta Airport North 3*
Number of rooms: 174
Official Description (provided by the hotel):
Hilton Garden Inn Atlanta Airport (North) hotel located only 1 mile north of Hartsfield-Jackson Atlanta International Airport. No worries on transportation as this Atlanta airport hotel provides complimentary 24-hour Atlanta airport hotel shuttle service. A top choice among other Atlanta airport hotels, the Hilton Garden Inn Atlanta Airport North is perfect in so many ways. Whether you're a discerning business professional or excited leisure traveler, guests will truly love the hotel’s amenities and most importantly their location. ... more   less 
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Also Known As:
Hilton Garden Inn Atlanta Airport North Hotel East Point

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