I've stayed at this hotel for years since they've opened. They have changed managers a few times but have kept the staff in tact.....UNTIL NOW. The new manager is rude. The new desk lady is rude. The new maids are very rude and frankly put, THEY LOOK LIKE THEY ARE GOING TO TAKE YOUR BELONGINGS (which I overheard happened) and not clean your room properly (WHICH I EXPERIENCED). Towels for one in the room (2 Queen Beds). Rude lady at the desk (Nicole) if you ask for more towels, or at least what you are supposed to have in the room. A giggling "manager on duty" that doesn't seem to have a clue what Marriott service is. And a clueless General Manager that states I AM THE GENERAL MANAGER as though that makes up for her lack of knowledge and her curt attitude. THIS PLACE HAS GONE WAY DOWN. MAYBE ANOTHER MANAGEMENT CHANGE BEFORE THIS PLACE BECOMES A MOTEL 6.
The bartender Gail is still wonderful as is Saida and the breakfast guy Brian.
- Official Description (provided by the hotel):
- Courtyard by Marriott Atlanta Airport West is taking extraordinary steps to stay ahead of the changing needs of hotel travelers. The hotel will be undergoing a renovation making major improvements to enable our guest to enjoy an experience that promises greater comfort and enhanced productivity. We are taking great strides during the renovation to ensure our guests' comfort and continued satisfaction. While staying with us, take advantage of our close proximity to prominent area businesses, world-class attractions and the Hartsfield-Jackson International Airport (ATL)! Our comfortable rooms provide plush bedding and contemporary furnishings. Food service will be available during the renovation. Complimentary high-speed wireless Internet ensures you are never out of touch. Complimentary airport shuttle service will be offered throughout all phases of the renovation. Once the multi-million dollar renovation of all public areas is completed, the will reflect the Courtyard Refreshing Business design featuring the new Bistro Lobby. The redefined lobby to include media pods, complimentary Wi-Fi and a variety of seating zones that are ideal for everything from pop-up meetings to social gatherings. Enjoy casual seating will be featured throughout the lobby area and provide free WiFi connection. Guests will be able to enjoy high quality, healthy menu options for breakfast or dinner in The Bistro - Eat. Drink. Connect(R). Evening options will include snacks, cocktails, wine and beer so guests can unwind. ... more less
- Reservation Options:
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- Also Known As:
- Courtyard By Marriott Atlanta Airport West Hotel East Point