This was a surprisingly horrible experience with a Marriott property. I will give as brief a summary as possible: dirty sink, sheets full of hair, gum in the carpet, a poorly working TV, 2 bath towels for 4 adults. This stay was booked in advance and it was booked for 4 guests. We were told there were no more towels available and we were given 2 clean sheets to put on our beds. When I complained, I was told we could get a complimentary breakfast when the restaurant opened, but we were leaving prior to that. The manager was not available at that time. I have filed a complaint with Marriott customer service and was told it would be resolved in a few days. I called today (after 10 days) and was told it couldn't be resolved yet, as the manager was "off today". I have always been happy with Marriott properties, but the ball was dropped on this one.
- Official Description (provided by the hotel):
- Courtyard by Marriott Atlanta Airport West is taking extraordinary steps to stay ahead of the changing needs of hotel travelers. The hotel will be undergoing a renovation making major improvements to enable our guest to enjoy an experience that promises greater comfort and enhanced productivity. We are taking great strides during the renovation to ensure our guests' comfort and continued satisfaction. While staying with us, take advantage of our close proximity to prominent area businesses, world-class attractions and the Hartsfield-Jackson International Airport (ATL)! Our comfortable rooms provide plush bedding and contemporary furnishings. Food service will be available during the renovation. Complimentary high-speed wireless Internet ensures you are never out of touch. Complimentary airport shuttle service will be offered throughout all phases of the renovation. Once the multi-million dollar renovation of all public areas is completed, the will reflect the Courtyard Refreshing Business design featuring the new Bistro Lobby. The redefined lobby to include media pods, complimentary Wi-Fi and a variety of seating zones that are ideal for everything from pop-up meetings to social gatherings. Enjoy casual seating will be featured throughout the lobby area and provide free WiFi connection. Guests will be able to enjoy high quality, healthy menu options for breakfast or dinner in The Bistro - Eat. Drink. Connect(R). Evening options will include snacks, cocktails, wine and beer so guests can unwind. ... more less
- Reservation Options:
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- Also Known As:
- Courtyard By Marriott Atlanta Airport West Hotel East Point