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Courtyard Atlanta Airport West
Ranked #4 of 8 Hotels in East Point
Fenton, Michigan
Level Contributor
42 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Find another place.”
Reviewed April 8, 2013

This was a surprisingly horrible experience with a Marriott property. I will give as brief a summary as possible: dirty sink, sheets full of hair, gum in the carpet, a poorly working TV, 2 bath towels for 4 adults. This stay was booked in advance and it was booked for 4 guests. We were told there were no more towels available and we were given 2 clean sheets to put on our beds. When I complained, I was told we could get a complimentary breakfast when the restaurant opened, but we were leaving prior to that. The manager was not available at that time. I have filed a complaint with Marriott customer service and was told it would be resolved in a few days. I called today (after 10 days) and was told it couldn't be resolved yet, as the manager was "off today". I have always been happy with Marriott properties, but the ball was dropped on this one.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hazbro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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206 reviews from our community

Traveler rating
    77
    69
    25
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    16
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (50)
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English first
uncamom
Level Contributor
50 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed March 30, 2013 via mobile

I decided to get the park and stay package on my way to Jamaica. I checked in on a Friday night. The hotel was busy but the rooms were clean and the bed was very comfortable. The breakfast buffet was also very good. I left my car there for 5 days close to the front doors. Upon my return my license plate had been stolen. Luckily that was all. I reported it to the front desk and the young man was very apologetic and promptly called the Police department. Had to file a report that evening. It just seems to me that a security office monitoring the parking lot would have noticed a car with no plate in the lot since we have to give them our plate number and make of car. Oh well we live and learn.

Stayed March 2013, traveled with friends
Helpful?
Thank uncamom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Macon, Georgia
1 review
Reviewed March 26, 2013

I recently stayed on this property and I have never experienced such poor customer service. I was there for 2 nights. The parking was so poor that I and other guests as well had to park in front of the hotel in the driveway blocking thru traffic. I kept getting up in the middle of the night to make sure my car had not been towed or hit. I also put in a 2pm late ck out during the audit shift and was told by the clerk that he put that in. I was awaken @12pm by hsk beating on the door telling me it was time to go. I advised her i had a late ck out and her reply was, "I dont think so, you need to call the front desk". In doing so, the young lady informed me they do not do late ckouts and I would have to be out within 30 minutes. I had not showered or anything rushing to get out and unknowingly left behind a few items. No extra towels, no pillows and no blankets for pullout sofabed. I was given 3 sheets and a goodnight. NOT!! However, Chandra was AWESOME!!

Room Tip: •"Rooms on the south side are quieter
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank L D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roanoke, USA
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed March 24, 2013

Above average hotel and has every perk you'd want. Arrive expecting to get what you pay for and you won't be disappointed. I would stay there again. Dinner at bar or restaurant will exceed your expectations for a Marriott.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Adam W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 19, 2013

This was the first Courtyard Marriott that I did not want to leave. The property is so well kept with nothing out of place in the common areas. The entire lobby area is well decorated and a great place to meet friends and coworkers or lounge until flight time. The shuttles are ready when you are ( when arriving or leaving ATL), and if you are lucky enough to get Mr. Rufus, you are in for a professional treat. Upon check- in your good luck will continue if you get a front desk clerk named Horace. He is professional, efficient and funny. A lady named Miss Betty is in charge of the restaurant and she makes a breakfast that is superior to most restaurants, especially the airport.
I give the credit for this amazing service to the general manager Mr. Dougsiyeh and a very well run hotel begins with the leadership at the top. There were several family reunions and other events happening while I was at this hotel for a week. I would definitely recommend it for families with children because of the location to fast food, pharmacies and target. You will not be disappointed.

Room Tip: I always ask for a room close to the elevators. I feel safe when traveling alone for business not to...
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  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bjcolwell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 14, 2013 via mobile

Very nice, clean towels both days, even without asking!
Great breakfast!!!
Nice service!!!!
Overall happiness!
Comfortable bed is the most important and it was great!!!!!!! Fridge, coffee, shampoo, conditioner all provided.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lovingflower
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bengaluru, India
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed February 27, 2013

We booked this place through priceline and we have no idea how this place will be till we reached there. Hotel appearance itself shocked us and also the rooms. The room was spacious, clean and nicely decorated. Only facility we couldn't get is complimentary breakfast. They had breakfast but we have to pay. Since I had a small kid, breakfast was essential for us. But we could manage as there were lots of options near to the hotel like MC Donald, Taco Bell etc. Upon request lady in the reception provided us Micro Oven. Overall our stay was too good and staff was very kind.

Room Tip: I generally prefer top floors.
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  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Deepa_Kesavanunni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MDougsiyeh_12, Manager at Courtyard Atlanta Airport West, responded to this review, March 6, 2013
Thank you so much for the wonderful review! We greatly appreciate your comments and thank you for sharing them on the Trip Advisor website.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard Atlanta Airport West

Property: Courtyard Atlanta Airport West
Address: 3400 Creek Pointe Ave, East Point, GA 30344-8147
Phone Number:
Location: United States > Georgia > East Point
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 8 Hotels in East Point
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Atlanta Airport West 3*
Number of rooms: 128
Official Description (provided by the hotel):
Courtyard by Marriott Atlanta Airport West is taking extraordinary steps to stay ahead of the changing needs of hotel travelers. The hotel will be undergoing a renovation making major improvements to enable our guest to enjoy an experience that promises greater comfort and enhanced productivity. We are taking great strides during the renovation to ensure our guests' comfort and continued satisfaction. While staying with us, take advantage of our close proximity to prominent area businesses, world-class attractions and the Hartsfield-Jackson International Airport (ATL)! Our comfortable rooms provide plush bedding and contemporary furnishings. Food service will be available during the renovation. Complimentary high-speed wireless Internet ensures you are never out of touch. Complimentary airport shuttle service will be offered throughout all phases of the renovation. Once the multi-million dollar renovation of all public areas is completed, the will reflect the Courtyard Refreshing Business design featuring the new Bistro Lobby. The redefined lobby to include media pods, complimentary Wi-Fi and a variety of seating zones that are ideal for everything from pop-up meetings to social gatherings. Enjoy casual seating will be featured throughout the lobby area and provide free WiFi connection. Guests will be able to enjoy high quality, healthy menu options for breakfast or dinner in The Bistro - Eat. Drink. Connect(R). Evening options will include snacks, cocktails, wine and beer so guests can unwind. ... more   less 
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Also Known As:
Courtyard By Marriott Atlanta Airport West Hotel East Point

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