Made reservations online with Choice Hotels for a non-smoking handicapped accessable room with a king bed. When we checked in on 9-3-04, no mention was made that the room we were being sent to had none of these features!! The room was a regular room with 2 double beds and it was a smoking room - my roomate has asthma and could not tolerate the smoke infiltrated room. I went to the front desk and was told that since I had not called the hotel directly to make my reservations, I just had to take what they gave me - no other explanation, or offer to correct the situation was made. A call to Choice Hotel cutomer service resulted in a much better room at another Comfort Inn & Suites in the area. The staff at this hotel needs an attitude adjustment - as I checked out to move to the other hotel, their customer service was nil - the original clerk I had checked in with and reported the problem to was no where to be found and the desk clerk taking her place did not speak to me, she just took the room key, printed a receipt and threw the customer comment card that was filled out on a desk in the office. I will not return to or recommend this property to anyone I know traveling to the Gwinnett area.
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- Also Known As:
- Comfort Suites Gwinnett Place Hotel Duluth
- Comfort Suites Duluth
- Duluth Comfort Suites