I picked Comfort Suites to make our Youth Groups reservation at because we always enjoy the value and size of their rooms! Well make note that all Comfort Suites are not the same!!! When we arrived with our group of 45 adults and teens we checked in and received our keys for 12 rooms! All seemed well until we got to the 2nd floor and smelled a horribly nasty smell! Well we overlooked that only to be continually disappointed! The rooms we booked slept 6 with 2 queen beds and sleeper sofa as I was told by Greg Hughes the front desk manager, but we had no sheets or any bedding for the sleeper sofas. I went down to the front desk and ask Michelle for sheets and she replied that they did not have any! So the 1st night some literally slept on dirty couches with NO sheets! When we awoke the next morning we started realizing that we only had 2 towels per room!!! So out of immediate need some shared! When we went to head out for our conference I stopped by the front desk and spoke with Greg and told him to please make sure we have sheets for each sofa bed and adequate towels for the next morning. He said he would be sure we did. We didn't arrive back to the hotel till around 10pm that night and when we did none of my request had been taken care of! No sheets and now some of the rooms had NO towels, some had their wet, dirty, used towels folded and put back on towel rack as though they were clean!!! For 45 people we had 18 towels!!! I went again to the front desk and spoke with Michelle who said there was "nothing she could do about it!" So once again the next morning we all shared towels! Gross huh??? As soon as we checked out I sent a complaint to Greg and ask for a refund! He put me off for a week and finally said my General Manager David Smith is going to conference call you at 2:00pm today, which was Wednesday, July 10th! Well that never happened so I called back and was basically told by Greg that he didn't know why Mr. Smith was not calling me back! I did forget to mention earlier that I did make an official complaint with Choice Hotels Corporate office, but because it was a group reservation it had to be handled by the hotel!!! So they were no help at all! To make matters even worse when we received our Credit Card statement they charge us for 14 rooms instead of 12!!! I have given the hotel ample time to resolve the complaint, but they refuse! So I am proceeding by letting everyone know this is the WORST hotel experience I have ever had! Now I will be disputing the charges through our churches credit card company!
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- Also Known As:
- Comfort Suites Gwinnett Place Hotel Duluth
- Comfort Suites Duluth
- Duluth Comfort Suites