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“Don't go here!” 1 of 5 bubbles
Review of Comfort Suites Gwinnett Place

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Comfort Suites Gwinnett Place
Ranked #19 of 23 Hotels in Duluth
Angier, North Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Don't go here!”
1 of 5 bubbles Reviewed April 5, 2013

Stayed March 31-April 4,2013..First of all we booked this hotel so my daughter could go swimming at the indoor pool...It was broken and they kept telling us it would be fixed the next day..it was finally fixed Wed. night. The first and second day while walking to room all you could smell was pot. Two nights that we came home there were cop's everywhere. The back entrance to the hotel was not secure, the door was to remain locked and it was always open. The fire alarm in our room started chirping and the front desk told us it wouldnt be util the next day before it was fixed. Everytime they cleaned our room we were only left one bath towel, no handtowels or washrags, just one bath towel for 3 people. As for free Wifi thats only if you are in the main entrance/lobby to hotel..as for the rooms good luck the signal is so low you can't get on...as for the television channels your lucky if you get 9-10 channels most of which are news, sports. Spoke with other guests and they said they would never return. The front desk asked us to stay another night and told them no way..they didn't respond to any of our complaints and only made excuses...

Room Tip: Avoid this hotel...don't stay here.
See more room tips
  • Stayed April 2013, traveled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank ttmorneo1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dav4080, Manager at Comfort Suites Gwinnett Place, responded to this review, April 6, 2013
After talking with guest about his complaints, I pulled the house keeping report along with the front desk log and showed him all towels and wash cothes were in his room, the pool was converted over to salt from clorine and the outside pool company was still working on it, and knowone in the hotel listed any complaints about the wifi as we have 24/7 it services and tent cards are in all rooms. During there 3 day stay not one of these complaints were reported as I brought this to his attention. The police were their only because front desk personel called them due to group staying were being loud. The guest only responed it was not his place to report the problems or call the 24/7 IT. Guest was given an refund even though his complaints did not add up as it was shown to him including the Front Desk Manager and Housekeeping Supervisor and Maint. was present at this meeting with them. They were complaints from employees from this guest during his stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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107 reviews from our community

Traveler rating
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    28
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Any
English first
Atlanta, Georgia
Level Contributor
4 reviews
4 hotel reviews
5 of 5 bubbles Reviewed March 28, 2013

Could use a bit of upgrades, but the hotel was very clean, the staff very attentive and considerate, and all at a very affordable price. I was very happy with my stay and would likely stay again. My expectations were met and in some instances exceeded. I have stayed here before and enjoyed the stay better than the last. No complaints.

  • Stayed February 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 565HappyCamper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dav4080, Manager at Comfort Suites Gwinnett Place, responded to this review, April 6, 2013
Thank you and we look forward to your next visit, mention this response and you will recieve 10% off your next visit. Thank you for staying with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
atlanta GA
Level Contributor
200 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
3 of 5 bubbles Reviewed February 27, 2013

Tried again but still no upgrades, old CRT TV with bad picture, incredibly SLOW wireless internet, got a better signal from the Home Depot accross the street!!! The staff, however, was great. Reception on Wednesday nights no longer includes beer and on my latest visit the food was blah, crappy pizza at reception, (and that was the ONLY food), breakfast sausage was burned to a crisp. Great rates though but you get what you pay for.

Room Tip: Top floor is quieter, internet horrible so if you are on business go elsewhere as I had to use my wi...
See more room tips
  • Stayed February 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jgumms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dav4080, General Manager at Comfort Suites Gwinnett Place, responded to this review, March 1, 2013
Do to the laws of Gwinnett Co the hotel can no longer serve beer & wine. The internet was being changed over by Comcast that day, and the guest log shows no complaints from any guest.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Memphis, Arkansas
Level Contributor
60 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed January 20, 2013

We spent two nights in January 2013 at this hotel and had a very good experience. The hotel was clean, staff friendly and breakfast ample. There was lots of shopping and restaurants in close vicinity of the hotel. Everything in our room worked and the room was clean. The price couldn't be beat and we would definitely stay again.

  • Stayed January 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank ArkansasPam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dav4080, General Manager at Comfort Suites Gwinnett Place, responded to this review, January 22, 2013
Thank you for staying with us we look foward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vestavia Hills, Alabama
Level Contributor
61 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed November 27, 2012

I like that even though the hotel's close to the Interstate and the place is urban/suburban, it's pretty quiet. Aside from the listless guy at the counter (it was late afternoon), checking in was straightforward, it was a breeze. The room we got for the price we paid was really big, too big it's got me thinking that this one's for senior citizens / disabled people. The TV's still an old tube but has cable so it was alright. It comes with a fridge, but no safe, not that we needed it. Internet's free and the signal from our room was acceptable. The room came with complimentary breakfast and the good thing with the breakfast is it's not your usual bread/fruit/juice/coffee, you get eggs & sausage too. The lobby's pretty comfy but I don't think it would accommodate all guests if they all went out at the same time for breakfast. I'd stay here again if I were looking for a place to stay.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank digitizedchaos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dav4080, Manager at Comfort Suites Gwinnett Place, responded to this review, April 6, 2013
Thank you for staying with us. Mention this response and get 10% off your next stay. Thank you for staying with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
fletcher
Level Contributor
201 reviews
120 hotel reviews
common_n_hotel_reviews_1bd8 392 helpful votes
2 of 5 bubbles Reviewed November 26, 2012

I was awoken by Housekeeping at 9:30am even though I had put out the don't disturb sign the night before. The maid said there wasn't any sign and then she reached into here cart and put the sign back on the door. Since it was Thanksgiving I am sure she was ready to get off early. The "breakfast was the usual Comfort in fare. The heat up round egg patties and pasty sausage patties. The pastries were a joke and the juices were either to strong or watered down. The rooms are okay but the TV's are from the 90's but the location is great, right across the street from a good seafood place and really good Chinese buffet. To top it off front desk thought I needed a reminder call at 10:30 to see if I was leaving. Checkout was at 11 so why would they bother you before that. unless they wanted to get rid of you? I am a choice elite gold member, but with treatment like this I may not make it to elite platinum. There is a Holiday Inn express next door I have stayed at that is waaaay better. Oh and after 8 am the floor was like a school yard with people hollering and shouting in the hall. If your an early riser...like 7 or 8 it is okay as the bed and room was nice, but don't count on the breakfast or trying to sleep in

  • Stayed November 2012, traveled solo
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank steve p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed September 19, 2012 via mobile

I booked this room for two nights when in town for business. To be honest, the price was really competitive. But I expected more from Comfort Suites. The whole building and rooms are outdated. But most everything can be updated with some simple touch ups. Let me list by pros and cons.

PROS:
- price
- big rooms
- ok breakfast
- has amenities
- comfy bed

CONS:
- staff was not very accommodating, had to wait while front desk staff chatted with other staff.
- outdated!
- bathroom was not clean. I grew up in the motel business and noticed that showers and toilet were not cleaned.
- old and musty smell in the whole building
- banged up furniture
- barely functioning business center (decided to check in at the airport the computer was so slow.
- rusty bathroom finishings
- gym equipment was in pretty bad shape
- old bulb tvs that made high pitched noise

Basically, you can tell the management does the BARE minimum to stay in the franchise. The place would be a whole lot better and would be able to charge a bit more if they changed the nasty old carpet, painted the walls, bought new furniture (not from a used hotel furniture broker), focused on higher cleaning standards and just did a bit more than the bare minimum. If you're on a budget, this place is ok. If you spend a bit more, there are a lot of choices that would be better.

Stayed September 2012
Helpful?
2 Thank Live2RoadTrip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Suites Gwinnett Place

Property: Comfort Suites Gwinnett Place
Address: 3700 Shackleford Rd, I-85 N & Pleasant Hill Rd., Duluth, GA 30096-4544
Phone Number:
Location: United States > Georgia > Duluth
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #19 of 23 Hotels in Duluth
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites Gwinnett Place 2.5*
Number of rooms: 85
Reservation Options:
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Also Known As:
Comfort Suites Gwinnett Place Hotel Duluth
Comfort Suites Duluth
Duluth Comfort Suites

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