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“Typical HIE, needs some TLC”

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Best Western Gwinnett Center Hotel
Ranked #3 of 24 Hotels in Duluth
Certificate of Excellence
Reviewed March 28, 2013

This was a typical Holiday Inn Express, with the exception of a few cleaning issues. There was a sticky place in the carpet where gum or something had been tracked in and not properly removed. Notice the milk bottle in the window. It was there when I checked in, and it was still there when I left. The curtains were not closed, should have been easy enough for housekeeping to find if they were really cleaning the room.
Only one or two places within walking distance for dinner. Location could be better.

  • Stayed: October 2012, traveled on business
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Thank Roadhore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnAtlantaConcierge, Social Media Manager at Best Western Gwinnett Center Hotel, responded to this reviewResponded April 9, 2013

Dear Guest,

Thank you SO MUCH for your post. It is posts such as yours that help us to remember we can't be complacent. I can ASSURE YOU that that milk bottle is NOT there NOW. Clearly, this was an error for which we will strive to not repeat. Thank you again and I hope you will visit us in the future. Please know that we are adding an Exercise Room and a NEW business center for our guests and I hope you will come try them out.

Thank you again!

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320 - 326 of 357 reviews

Reviewed March 22, 2013

great staff - clean rooms and very close to lots of restaurants and things to do in Gwinnett. Don;t miss the breakfast in the morning before heading out. Rooms were exactly the right size to enjoy a good night's rest before heading out for business the next day!

  • Stayed: March 2013, traveled solo
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Thank Alexander E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnAtlantaConcierge, Social Media Manager at Best Western Gwinnett Center Hotel, responded to this reviewResponded April 9, 2013

Dear Guest,

Thank you for your recent post about our hotel. We are delighted that you were pleased and hope you will return. Maybe you could keep up with us by visiting our Facebook page: Facebook.com/HIEduluth

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Reviewed January 6, 2013

We stayed here for one night. The room was comfortable and the staff was very friendly and helpful. There were several restaurants nearby, but my husband wasn't feeling up for going out, so we used the GoWaiter service. A bit expensive but fine.

  • Stayed: January 2013, traveled as a couple
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Thank ejcb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded August 25, 2013

Dear Ejcb,

We appreciate you having stayed with us. We are so glad you felt our room was comfortable and indeed, there ARE many restaurants near by. Not only do we have GoWaiter.com for in room delivery but we have several others that will come to the hotel and and we have menus for all of them. I do hope you will come again and see our new exercise room!

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Reviewed December 31, 2012 via mobile

We were in route home from Louisiana to NC and needed a few hours rest so we found this place through Trip Advisor. Overall, it worked for our 8.5 hour visit. Not sure I would want our family of 4 to stay more than a night, rooms are small however they are clean and it served its purpose. The breakfast area was very small and crowded when we came down so we just decided to eat on the road. This area is pretty much the lobby so there is not much room. Staff was friendly. Our deadbolt did not work so I reported it when we checked out. Would stay here again if needed.

  • Stayed: December 2012
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1  Thank ConcordFamilyof4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Al F, Director of Social Media at Best Western Gwinnett Center Hotel, responded to this reviewResponded August 25, 2013

Dear Concordfamilyof4,

We thank you for having stayed with us. We are pleased that you felt our room was clean and our staff was friendly. ESPECIALLY, we are pleased that you would come again. Please DO!!!!

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Reviewed November 26, 2012

We were a family of three and stayed here for 5 days. Never missed home. Good rooms, hearty breakfast and free Wifi. Has all the trappings of a 5 star. Nothing that I can find wrong.Lots of dining places around. Would definately recommend it to all.

  • Stayed: November 2012
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Thank Nupoor A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 10, 2012

We spent one night here in Sept, 2012. I must say that every employee of the facility we encountered was friendly and had a smile on their face. The room was comfortable and everything worked. The breakfast bar was kept well stocked with the usual items though the fresh fruit was lacking-they only had bananas. Overall, the hotel was nice and comfortable.

  • Stayed: September 2012, traveled with family
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Thank VirginiaLandlover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 2, 2012

Stayed 3 nights for business in Duluth. This is the property I always pick in that area. Its kind of a small property, but very clean, and you get a lot of smiles from the hotel staff. Nice little pool and I enjoyed their breakfast.

Room was nice and large, LCD tv, and comfy king bed. Close to the mall and alot of dining options, thought not really walkable from the hotel.

  • Stayed: August 2012, traveled on business
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Thank kmodares
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Gwinnett Center Hotel

Address: 3670 Shackleford Road, Duluth, GA 30096-4546 (Formerly BEST WESTERN Gwinnett Center Hotel)
Phone Number:
Location: United States > Georgia > Duluth
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Duluth
#1 Best Value Hotel in Duluth
#2 Romantic Hotel in Duluth
#4 Business Hotel in Duluth
Price Range: $78 - $121 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Gwinnett Center Hotel 2.5*
Number of rooms: 68
Official Description (provided by the hotel):
The newly renovated Best Western Gwinnett Center could not be in a better location! We are 10 minutes from the Gwinnett Center and Sugarloaf Mills Mall and directly off of I-85, we are a quick 20 minutes to downtown Atlanta. Within walking distance of the hotel, are restaurants of many varieties along with many shops. The Best Western Gwinnett Center offers free wireless and wired internet access throughout the property as well as a business center, fitness room and in season pool. Our valued guests will enjoy a hot complimentary breakfast each morning. Each room has a refrigerator, microwave, one-cup coffee maker, iron and ironing board, hair dryer and flat screen television. Our multilingual staff stand ready to provide you with impeccable service. In order to allow for a quiet stay for EACH of our guests, the property does NOT allow pets. ... more   less 
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Also Known As:
Holiday Inn Express Atlanta - Gwinnett Mall Hotel Duluth
Holiday Inn Duluth
Duluth Holiday Inn

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