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“Great property and great customer service”

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Sonesta Gwinnett Place Atlanta
Ranked #1 of 24 Hotels in Duluth
Certificate of Excellence
Atlanta
Level 6 Contributor
106 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
“Great property and great customer service”
Reviewed May 8, 2013

I have stayed here severeal times and love the hotel. The room are clean and very comforatable. The food in the restaurants and room service is always great.

We are always greated with a smile and requests are usually granted from extra pillows, towels or room change if available.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JenBeaches
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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821 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (140)
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English first
San Francisco, California
Level 6 Contributor
248 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed May 8, 2013

Selected this Marriott due to location (5 miles to a client location) but also a decent restaurant. Arriving late and didn't want to drive more to find a place to eat. JW was good. Great tomato soup, and as a vegetarian I selected three great sides. Good martini and nice wines by the glass. Typical Marriott room, reasonable C lounge.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ReginaPhelps
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level 6 Contributor
223 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed April 27, 2013

My second time at this Marriott, a great location just of I-85 and close to shopping and convention center. For this level of hotel, best in the area. Outstanding staff, that works harder than typical to help and make you feel welcome. Particular shout out to Daisy at front desk, who went above and beyond for us. Only reason I didn't give this a "5" was that our room was adjacent to a staff doorway, which slammed so hard (some unthinking houskeeping person, likely - and only on one evening) that picture over our bed rattled.

Room Tip: Bahama Breeze across the street is great place to hang out for dinner for the evening, particularly...
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  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank billq-newburgh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, CO
Level 3 Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed April 23, 2013

Great hotel that became my home away from home for several weeks while on business. The lounge had enough to get me by most weekends without needing to go out to dinner. And if I was so inclined, the bar downstairs could keep me in the hotel. Location was pretty easy to get to as well. My only compliant would be the bath towels. Management could really do well by purchasing some fabric softener. Otherwise it was an awesome hotel.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Wunderlusting01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 22, 2013

Yesterday, I had to park a Hertz rental car at the Gwinnett Mariott, as the Hertz location I rented the car from was closed and unable to accept the returned car. There is a Hertz satellite office at this Marriott.

Unfortunately, I left my wallet in the car, and didn't realize until I was already at the airport for a flight that took off in an hour.

I immediately called the Marriot, and spoke with Rhianne, who listened to me while I freaked out, and then put me on hold to see what she could do. As it turns out, the Hertz employees on duty had already left for the day, and she was unsure how we could access the car.

Rhianne spoke with Daisy, her manager, and Daisy was able to find the keys to the car after a short search. Skip went to the car and found my wallet. When Rhianne called me back, knowing I was at the airport, she offered to provide a secure taxi service in order to get me the wallet. I was astounded not only that these people had put the effort in to find my wallet, but that they would go so above and beyond as to think of a way to get it to me.

I was not a guest at this hotel, and there was no reason for anyone to help me. My mom and dad went to get my wallet a short while later, and my mom took the attached picture of Daisy, Robert (another helpful person!) and Skip. She said it best when she sent me the picture: "You had angels on your side today!"

  • Stayed April 2013, traveled solo
    • Service
Helpful?
2 Thank CRM8656
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcyAdams, General Manager at Sonesta Gwinnett Place Atlanta, responded to this review, April 24, 2013
What a great story! I am the General Manager and had not even heard this yet. I think that this shows that actions such as this are second nature to our staff and they will do whatever they can to take care of anyone that walks through our doors. Thank you for taking the time to write this review and to share this story. I will certainly pass it on to all of our staff.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Lauderdale
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 14, 2013 via mobile

Enjoyed it
Daisy at the front desk gave outstanding customer service
Friendly staff
Nice room
Good restaurant - try the filet
I didn't workout but my buddy did and he said it was well equipped
Great location. Very convenient to lots of our clients in the Atlanta area.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BenMarx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcyAdams, General Manager at Sonesta Gwinnett Place Atlanta, responded to this review, April 16, 2013
Thank you for taking the time to complete a review. We appreciate your feedback and we too think Daisy is great! I will share your comments with Daisy and all of our staff.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Benning, Georgia, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 9, 2013

I've been to Marriott Hotels in other states, but this one out of the ones I've been to is so far the best. The staff, waiters/waitresses, and even the coordinator Mr. Kevin were polite and catered to the needs of their guests. I was in the group(Strong Bonds Retreat) alongside my husband and the weekend we were there is definately well worth it. This hotel is a 5 star and if the rating were higher I'd give it a 7. Pleasant people, pleasant food, pleasant place thank you for making my experience a memorable one. :)

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Brenda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcyAdams, General Manager at Sonesta Gwinnett Place Atlanta, responded to this review, April 16, 2013
Thank you for taking the time to share your feedback regarding your stay and our staff. We appreciate your comments and I will share them with everyone. We really enjoy working with Strong Bonds and know how important these get aways are. I am happy to hear that you enjoyed it. Thank you for all you and your husband do for our country as well!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sonesta Gwinnett Place Atlanta

Property: Sonesta Gwinnett Place Atlanta
Address: 1775 Pleasant Hill Road, Duluth, GA 30096-4621
Phone Number:
Location: United States > Georgia > Duluth
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Duluth
#4 Family Hotel in Duluth
#4 Romantic Hotel in Duluth
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sonesta Gwinnett Place Atlanta 3.5*
Number of rooms: 410
Official Description (provided by the hotel):
At the Sonesta Gwinnett Place, you'll be within easy reach of the history and vibrancy of downtown Atlanta and a short drive from some of the most captivating and fun spots north and east of the city. And right outside your door, you will find ample options for shopping, dining, and entertainment. It's all thanks to our convenient and central location off I-86, northeast of Atlanta in Duluth, at the heart of vibrant Gwinnett Place. Relax at our unique indoor/outdoor swimming pool, with wading area suitable for kids. Enjoy a leisurely breakfast or long lunch at our casual restaurant - Grapevine Restaurant - where you'll find plenty of menu items infused with a southern flair. Visit ArtBar for local fare and libations. No matter the venue, our southern hospitality is always on the menu. ... more   less 
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Also Known As:
Marriott Gwinnett Place Atlanta Hotel Duluth
Marriott Duluth
Marriott Hotel Duluth
Duluth Marriott

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