I stay at this hotel, twice a month for 3-4 days continuously. Last year, in 2012, I stayed here for an entire month and had a phenomenal experience, but this time around was a whole different story! I think management has changed and the new management has no idea how to operate a hotel.
It all started when I checked in yesterday to only find dirty plates and cups sitting next to my door. Next day, the cups and plates were still there in the morning when I left my room and were STILL there when I returned to my room after 4PM. I called the front desk almost 10 times and NO ONE responded. Finally, I got in touch with a lady named Poo and she said she'd take care of it. I left the hotel and came back a couple hours later only to find the dirty cups and plates still sitting by my door. By this point, I was furious. Not only was I bothered with the lack of cleanliness, I was bothered by the front desk staff not being able to deliver. (Point being, if management did property walks, these things would be avoided before new guests check-in at 3pm.)
Later that evening, it just got worse. My wife being allergic to down, she requested to have her pillows changed to foam pillows. The past times we've stayed here, it was never an issue - the front desk would gladly replace the down pillows with foam pillows. This time, when my wife called down stairs, the front desk agent had an attitude and told my wife she should've brought her own pillow. She then told her, we had been traveling across country on the plane and the last thing we wanted to pack was a pillow! We also told her that the hotel always has provided us with foam pillows and in return the confused front desk agent proceeded to ask the very stupid question of "what does a foam pillow look like?" Instead she offered to give us a stack of sheets which my wife used as a pillow and woke up to a very sore neck.
By far the worst hotel ever! I would pick hilton any day over holiday inn. Not very friendly and hotel staff is lazy and careless. Cleanliness is a big issue. Employees are clueless and they need hotel training from upper management.
- Official Description (provided by the hotel):
- The Holiday Inn Gwinnett Center Hotel, located adjacent to the Gwinnett Center and the Arena at Gwinnett Center, home of the Gwinnett Gladiators, Forward Conference (Jun 09), Watchtower Conventions, Joyce Meyer Event (Oct 09) and other Gwinnett Arena Events. The new Gwinnett Braves Baseball Team plays just a few miles north The Holiday Inn Gwinnett Center, a Duluth GA hotel is located NE of Downtown Atlanta via I-85, less the mile from Discover Mills Mall, close to the Mall of Georgia, Gwinnett Civic Center, Gwinnett Convention Center and 3 miles from the Gwinnett Place Mall. Gwinnett County offers a wide variety of recreational activities such as golf and tennis, which are located within 2 miles of the Holiday Inn Gwinnett Center, a Lawrenceville GA hotel. The hotel is also close to the University of Georgia ( UGA )Bulldogs Stadium. Each one of our 143 beautifully appointed guest rooms was designed to make your stay comfortable and productive. We offer complimentary high-speed Internet access. During your stay at the Holiday Inn Gwinnett Center you can relax by our indoor pool or work out in our poolside fitness center. Perhaps you will want to unwind with a cocktail in our lounge or dine at Kem s restaurant (named for the founder of Holiday Inn, Kemmons Wilson.) We hope you will choose the Holiday Inn Gwinnett Center Hotel for your next visit to Duluth GA, Lawrenceville GA or Gwinnett GA. ... more less
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- Also Known As:
- Holiday Inn - Gwinnett Hotel Duluth
- Holiday Inn Gwinnett Center
- Holiday Inn Duluth
- Duluth Holiday Inn