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“reservation with confirmation number: meaningless. gave my room away.”

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Hilton Garden Inn Atlanta NE/Gwinnett Sugarloaf
Ranked #4 of 25 Hotels in Duluth
Certificate of Excellence
Reviewed March 20, 2012

reserved room and confirmation number in hand, arrived following 6 hour drive after full work day. hotel immediatley across from next morning mtg. room gone. they gave me a room with a nasty bed 5 miles away at inferior hotel.
did it because " there is a convention in town". said room given away because " i was the last one to arrive"- at 10:30PM... with a reservation and confirmation number.
hotel and management at all levels ignored complaints. i had to go 10 mies round trip out my my way for the stay at the other hotel with nasty bed.

Room Tip: for a good room you can count on in duluth- holiday inn express is next door, and i have stayed the...
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  • Stayed: March 2012, traveled on business
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1  Thank Lonnie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIMgmt, General Manager at Hilton Garden Inn Atlanta NE/Gwinnett Sugarloaf, responded to this reviewResponded March 22, 2012

We regret to read about your recent experience at our hotel. We completely understand your dissatisfaction with having to relocate to another hotel after a day of travel. Please accept our apologies for what you experienced did not meet your standards or our own. Please know that your comments will be reviewed with our management team so we may consider our occupancy levels and make improvements if need be. Please contact our hotel directly so that we may discuss your experience and rectify the situation to your satisfaction. We truly hope you will consider a future stay so that we may provide you with a stay that you deserve.

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555 - 561 of 594 reviews

Reviewed February 22, 2012

This hotel met my expectations. I was impressed with my check in and the agent seemed to know me... even though I had never been there. Room was a typical HGI room. It was disappointing that there was someone smoking in their room right after the hotel converted to all non smoking...

  • Stayed: January 2012, traveled with family
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Thank travelhound14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIMgmt, General Manager at Hilton Garden Inn Atlanta NE/Gwinnett Sugarloaf, responded to this reviewResponded March 20, 2012

Thank you for taking time to write about us on TripAdvisor! Our staff prides ourselves in making guests feel welcome during each stay. I do apologize for the smoker and assure you it was a one time incident. We use guest feedback like yours to learn and train our staff. We have taken several measures since then to do more thorough inspection of rooms. We hope to see you again soon.

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Reviewed February 16, 2012

This hotel can be a bit tricky to find in the dark but is conveniently located to the Gwinnett Center and is just off 85. The rooms are clean and adequately sized, my bed was comfortable for my tastes. My room was booked as part of a group and the rate included a full complimentary breakfast served up by cheerful waitstaff. The front desk was a bit uneven, a little packet of Advil from the pantry was $4 ( !) one day and $1 the next. There is a Chick-Fil-A right next door, and a Carabbas Italian restaurant. A short 5 minute drive to the Discover Mills mall. Be aware that this can be a very busy area and local restaurants are slammed when there is an event at the Gwinnett Center, so plan accordingly.

  • Stayed: February 2012, traveled with family
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Thank staybolt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIMgmt, General Manager at Hilton Garden Inn Atlanta NE/Gwinnett Sugarloaf, responded to this reviewResponded February 21, 2012

Thank you so much for writing about us on TripAdvisor!! Our staff is delighted to hear you enjoyed your stay. We are so sorry to hear you were charged differently for Advil. Management is looking into this situation. If you ever need anything, please do not hesitate to contact us. We hope that you will stay with us again in near future!

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Reviewed January 30, 2012

You stay at a chain for the promise of predictability and this property fits the bill. Stayed 3 nights on business, everything was as expected.

Room Tip: Convenient to I-85.
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  • Stayed: January 2012, traveled on business
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Thank LowKey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIMgmt, General Manager at Hilton Garden Inn Atlanta NE/Gwinnett Sugarloaf, responded to this reviewResponded February 4, 2012

Thank you for taking the time to write about us on TripAdvisor. We are glad that your stay at the Hilton Garden Inn was enjoyable and memorable. Looking forward to see you again in near future.

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Reviewed January 26, 2012

The company I work for is right down the road, so I have had the pleasure of staying at this property many times over the past several years. While many hotels start to feel "tired" or worn over time, the HGI has been maintained in a way that makes it still feel new. The rooms are comfortable and well equipped. I particularly like the refrigerator in the room, great to store water and soda that I've purchased at the Kroger just down Satellite Blvd. There is also a microwave in the room, as well as coffee maker. I am disgusted by hotels that keep the coffee maker in the bathroom. HGI keeps it out in the main room with the fridge and microwave.

The staff is always friendly, accommodating, and attentive. Fresh cookies are on the front desk in the late afternoon, and there are 3 restaurants within a quick walk-- Chick-fil-A, Arena Tavern, and Carrabba's. There is also a Chinese Restaurant that will deliver.

If you are traveling for business or pleasure this hotel would be an excellent choice. Close to Discover Mills outlet center, Gwinnett Center concerts, etc.

  • Stayed: January 2012, traveled on business
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Thank TakeMeAwayFromItAll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIMgmt, General Manager at Hilton Garden Inn Atlanta NE/Gwinnett Sugarloaf, responded to this reviewResponded February 4, 2012

Thank you for for taking time to write about your experience with us. We are so glad you enjoyed your stay at the Hilton Garden Inn. We pride ourselves in friendly and attentive service. Thank you for sharing your experience with us.

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Reviewed January 3, 2012

My wife and I attended a New Years Eve concert at the Gwinnett Center New Years Eve and stayed at this property after the concert. Great location for the concert, rooms comfortable and quiet (after everyone returned and settled down from the concert). Next day checkout time of 12 p.m. which I think is standard was appreciated. Would stay here again.

  • Stayed: December 2011, traveled as a couple
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Thank RetiredinGeorgia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIMgmt, General Manager at Hilton Garden Inn Atlanta NE/Gwinnett Sugarloaf, responded to this reviewResponded January 12, 2012

Thank you so much for taking time to write a review about us on TripAdvisor! We are so glad you enjoyed your time with us while going to the New Year's Eve concert. We hope to see you again soon.

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Reviewed December 3, 2011

Stayed here this week. Outside appearance was very nice. Plenty of nice parking. Front desk staff very efficient and friendly. Rooms were comfortable and quiet. Breakfast staff was attentive. Food was hot and tasty. Centrally located to several needed areas. Shuttle service great.

  • Stayed: December 2011, traveled on business
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Thank Food_man56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIMgmt, General Manager at Hilton Garden Inn Atlanta NE/Gwinnett Sugarloaf, responded to this reviewResponded January 12, 2012

Thank you for taking time to comment on our hotel. We greatly appreciate your feedback. We take pride in our service and strive for each guest to have a great experience. I'm so glad you enjoyed your stay with us and if there is ever anything we can do, please let us know. We look forward to seeing you again soon.

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Additional Information about Hilton Garden Inn Atlanta NE/Gwinnett Sugarloaf

Address: 2040 Sugarloaf Cir, Duluth, GA 30097-4084
Phone Number:
Location: United States > Georgia > Duluth
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
#2 Family Hotel in Duluth
#2 Business Hotel in Duluth
#3 Romantic Hotel in Duluth
Price Range: $109 - $225 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Atlanta NE/Gwinnett Sugarloaf 3*
Number of rooms: 122
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Also Known As:
Hilton Garden Inn Atlanta Ne/Gwinnett Sugarloaf Hotel Duluth
Hilton Garden Inn Duluth
Hilton Duluth

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