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“Don't call the number on the internet to book” 5 of 5 stars
Review of Holiday Inn Express Atlanta W (I-20) Douglasville

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Holiday Inn Express Atlanta W (I-20) Douglasville
Ranked #3 of 12 Hotels in Douglasville
Certificate of Excellence
Pell City, Alabama
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Don't call the number on the internet to book”
5 of 5 stars Reviewed April 7, 2013

If you try to reserve a room by calling the 855 number, you go straight to someone in India who doesn't have a clue. Call the hotel directly at 770-920-9228, you might even help get an American job back.

Room Tip: Talk to Shay
See more room tips
  • Stayed April 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank debbywilks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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81 reviews from our community

Traveler rating
    34
    30
    8
    5
    4
See reviews for
27
20
6
14
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
Helena, Alabama
Level Contributor
144 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 229 helpful votes
4 of 5 stars Reviewed February 25, 2013

After a long drive we stopped at this property located near I-20 on the west side of Atlanta and have nothing but positive things to say. The room was clean, the staff was courteous, and the stay quiet. No safety concerns. I would certainly stay here again.

  • Stayed August 2012, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank civilengtiger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed January 24, 2013

Our firm's staff regularly stay at this HIX property in Douglasville. I just wanted to take a moment to commend the hotel staff for their consistently excellent customer service. 'Shay,' in particular, has a super sense of humor and a wonderfully warm and receptive way about her that makes guests feel welcome. Since our crews tend to stay from one-to-two weeks at a time, having accommodating staff makes all the difference when you have to be away from home/family. Thanks for making our out-of-town stays a bit easier to bear!

  • Stayed January 2013, traveled on business
    • 5 of 5 stars
      Service
Helpful?
3 Thank Ellie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hartselle, Alabama
Level Contributor
147 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 stars Reviewed December 3, 2012

Great place to stay, close to many good eating places and a huge mall close also across from Cracker Barrel and Wal Mart. Very clean and rates are great and they treat you with many extras I have stayed at this place over 5 times and always very happy.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank JEFSUSHAY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
2 of 5 stars Reviewed November 28, 2012

This place is a trick the outside of the hotel is nice and clean. Even the lobby is nice and clean but once you get to the rooms..AWFUL!! Roach traps behind the furniture..and the furniture used is a understatement..looks like they got it from a Motel 6 auction. Don't waste your time at this Holiday Inn!! Holiday Inn should close this place until they do a full renovation on this place!!

  • Stayed November 2012
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 1 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank TravelingGirl200
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
44 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
1 of 5 stars Reviewed November 20, 2012 via mobile

In my frequent travels I normally enjoy Holiday Inn as a money saving yet excellence accommodations hotel of choice, so much so that I have stayed so many times in their hotels that I gained enough reward points to redeem a night. I choose to redeem my night at that this hotel while visiting a friend in Douglasville and boy was I not impressed. The hotel staff was very nice, hotel I can't say the same for the so called "executive king suite" they put me in. The room was very spacious which was the ONLY good thing I can say unfortunately. The furniture was out dated the couch in the suite had stains of some sort all over it to point I was so grossed out I refused to sit on it but the major issue that was just a deal breaker for this particular Holiday Inn was I walked into the restroom flip the switch and not one but several roaches scattered!!!! WHAT!! I have stayed at several Holiday Inns and NEVER experienced that before. The bathroom was not the cleanest and after seeing the additional guests staying in the room with me uninvited (roaches) I quickly checked myself out of this Holiday Inn HIGHLY UPSET that I WASTED MY POINTS on this roach motel. I will never return to this hotel and will not recommend anyone else to. If I wanted low quality, I would have chosen the Laquinta or Sleep Inn next door.

Stayed November 2012, traveled solo
Helpful?
1 Thank MsCovington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, IL
Level Contributor
68 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 180 helpful votes
5 of 5 stars Reviewed May 20, 2012

So, I've stayed at MANY Holiday Inn Express's but this one had to be the BEST! The room was so fresh and clean! I barely wanted to sit on the beds! And the location! Right next door to Walmart and dozens of other shopping and eating options. Right off the expressway. Very secure and quiet and the FREE breakfast was a definite plus! The staff was very informative and helpful, too. However, we did have an issue with the toilet. It kept backing up and the pool wasn't open yet. Other than that, this hotel was great and I would DEFINITELY stay here again.

  • Stayed May 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Keinika
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Atlanta W (I-20) Douglasville

Property: Holiday Inn Express Atlanta W (I-20) Douglasville
Address: 7101 Concourse Pkwy, Douglasville, GA 30134-4547
Phone Number:
Location: United States > Georgia > Douglasville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 12 Hotels in Douglasville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Atlanta W (I-20) Douglasville 2.5*
Number of rooms: 102
Official Description (provided by the hotel):
The Holiday Inn Express Hotel Atlanta West is minutes away from Atlanta, Six Flags Over Georgia, the Douglasville Convention Center, Arbor Place Mall and many more Atlanta attractions. Don't forget to rev up your engines because we are only 80 miles from Talladega Super Speedway! We also offer a manager's reception hosted by Texas Roadhouse every other Thursday night, so stop on by and enjoy. The Holiday Inn Express Atlanta West is conveniently located to I-20, with over 100 restaurants within a 2 mile radius, including Outback, Texas Roadhouse, Williamson's Bros. BBQ and Cracker Barrel. We are now proudly offering our complimentary Express Start breakfast featuring two hot items daily- omelets w/cheese, sausage or bacon, biscuits and gravy. Our amenities include WiFi Internet access, microwaves and refrigerators in every room, fitness center, and outdoor pool (seasonal).Get out of your office and let us host your next meeting. Our spacious meeting room has seating for up to 50 people theatre style or 30 classroom style. Visit Douglasville, GA and Stay Smart at the Holiday Inn Express Atlanta West. ... more   less 
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Also Known As:
Holiday Inn Express Atlanta w (i-20) Douglasville Hotel Douglasville
Holiday Inn Douglasville
Douglasville Holiday Inn

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