Decent rooms for the price. Chair was torn, no fridge or microwave, horrible breakfast from the previous day(s), but clean overall. When it comes to customer service, this place has none!
We had made 2 reservations, first for 1 night (5/11), the second for 2 nights (5/12 & 5/13). We requested to keep the same room. Last night, the room key wasn't working. When my family tried to explain to Rebekah at the front desk that the reservation does not end until 5/14, she was extremely rude and started shouting! She said "you are not getting a room, without paying for it!" I have never heard of a hotel receptionist talking like this and shouting at customers for no reason! What is the matter with this person? I had gone 2 miles on the interstate when my family called me. I had to come back & show her my copy of the reservation. She also gave me a nasty attitude and talked to me in a very rude tone! I was not yelling at her I was not being rude at all.. I do not understand what was up with her. When she saw that our reservation really was for 2 nights, she started shouting and saying "I'm just doing what my boss told me to do. Someone here told me to do it for just 1 night, and that is what I was trying to explain to your family back there!" Then she simply handed us the room keys and did not even apologize once! Not once! I never knew this was even possible. I have never encountered this type of behavior anywhere.. let alone a hotel front desk. They shout at you over here! We will never stay here again. I did complain on their website.. not that anyone is going to look at it and take the time to teach this girl some manners. I guess where she comes from, people get rooms without paying for them.
- Official Description (provided by the hotel):
- The Clarion Hotel & Conference Center North Atlanta offers clean, comfortable rooms and a convenient location. Situated in North Atlanta and Doraville, our property is close to great shopping and nightlife in Chamblee, Brookhaven, and Buckhead, nearby corporate office parks, and just a short drive from downtown Atlanta. Other nearby attractions are Atlanta Silverbacks Park, DeKalb Peachtree Airport, and The North Atlanta Trade Center. To make our guest's stay as worry free as possible we offer a complimentary weekday shuttle service to the nearby Doraville Marta Station. To help guests relax, rooms include a flat screen TV with cable and a coffee maker. Many of our suites feature a refrigerator, microwave, sofa sleeper, and jetted tub. Complimentary Wi-Fi and free local calls from your room help our Doraville hotel guests stay connected whether they're traveling for business or leisure. Guests are invited to take a swim in our seasonal outdoor pool or work up a sweat in our 24-hour fitness center. Our North Atlanta hotel also features an on-site convention center with 7 meeting rooms. We can accommodate 300 guests for banquets and 210 guests for conferences. Great catering options are available as well from the hotels' on-site restaurant, Perimeter Bar & Grille. This Clarion Hotel Atlanta property is Pet Friendly (fee) and allows smoking in designated areas. ... more less
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- Also Known As:
- Comfort Inn And Conference Center Northeast
- Comfort Inn & Conference Center Northeast Hotel Doraville
- Holiday Inn Doraville
- Doraville Holiday Inn