We stayed in a chalet for our 25th anniversary and were very excited about what we saw on the Dillard website. The chalets looked very romantic with the hot tub and the fire place. These actually turned out to be two of the biggest disappointments. The hot tub has no functional controls. It just stays on all the time which is very noisy and you have no control over the temperature. The smell of chemicals from the hot tub was throughout the entire chalet and was overpowering. The smells actually made my wife ill the entire next day. The only way you could get any quiet in the room was to find the electrical panel in a closet and flip off the breaker for the hot tub. The smell, however, remained. The bathrooms were very tiny. I mean really tiny. You had to sit crooked on the toilet to keep your knees from hitting the vanity. No stopper in the sink. My wife ran out of hot water while taking a shower and she was the first one in. The fireplace was an incredible disappointment. The grate was very small and did not fit much more than the kindling they provided (which was actually very large for kindling). The damper in the chimney was broken and took several minutes to be pushed up out of the way. The wood they provided was very green an/or very wet. No wood was stocked in the fireplace area so it could be dry for the guests, but on the porch where it could get wet in the rain, which it did. The lighter provided was disfunctional. We bought our own. No newspaper was provided to help start the fire. We went to the Piggly Wiggly and took an entire stack of the store ads (with the store's permission, of course). The green and wet logs they provided were too large for the very small grate in the large fire place. No matter how many times we tried, we could not get the fire to keep lit. We even went outside and collected sticks for our own kindling which worked much better than what they provided, but we could not overcome the green and wet wood. So the two biggest draws to these chalets turned out to be the biggest joke. The provide nothing in the kitchen, not even filters for the coffee pot. So if you are staying one or two nights, you are still going to the local store to stock up everything. The dishwashing soap container was rather humorous. They must have been trying to ration. It was a trial size and was only one quarter full. These chalets are old and in much need of repair. Cold air pours in around all of the doors. The locks are not very secure and there are no dead bolts. The whole floor slanted down hill. We couldn't even eat at the famous Dillard house Restaurant because "Managment" decided they were too slow and closed the restaurant for dinner and breakfast. So we were on our own with an empty kitchen. The place itself is certainly cute, but everything else about the Dillard House Operations is unprofessional and a huge diappointment. I will never recommend anyone stay here or eat here.
- Official Description (provided by the hotel):
- You'll find lots to do right on the property. Walking is a favorite. No matter the season, there are incredible views all around the grounds. When people think of The Dillard House property, they remember the beautiful landscaping that features an abundance of flowers including geraniums, impatiences and roses. ... more less
- Also Known As:
- Dillard House Hotel Dillard
- Dillard House Inn
- Dillard Hotel