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“Captive audience in a small town. Royal ripoff.”

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Gateway Inn & Suites
Ranked #1 of 3 Hotels in Dillard
Reviewed July 19, 2012

We were disappointed in this Holiday Inn Express. Shabby all the way. No automatic doors, elevator is not conveniently located, rooms are small, no AC on when we arrived, took 3hours to cool down. Minimum towels. old pillows smelled. Reminded me of a poorly operated
MicroTel. Tv worked great as did the Internet connection. Great restaurant nearby: country cupboard. Great fried chicken unspiced. wine service too. I had to say something nice...... Franklin, NC, is close by ,10 miles, and offers more and better choices. We made a big mistake and it was too late to move on. If in Franklin,eat at Rel's. Wonderful but no credit cards. We had to stay here because the power was off at our nearby home or I never would have picked this place. Grubby...and very dated. Poorly managed.

  • Stayed: July 2012
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Thank cheflars2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Gateway Inn & Suites, responded to this reviewResponded August 10, 2012

Dear cheflars2,

Thank you for taking the time to write a review about your recent stay with us. Please allow me to apologize for the room accommodations you received that did not live up to your expectations and any inconvenience you may have experienced. Rest assured that your comments will be reviewed by our team and take actions accordingly. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. Thank you again for your comments and we hope you give us a chance to show you how great our hotel is.

Sincerely,

Anthony M
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (121)
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82 - 88 of 121 reviews

Reviewed June 23, 2012

Stayed here for 2 nights to see tallulah falls about 30 minutes away. We always stayed at a holiday inn express. This is the closest hotel near the fall and the previous reviews were very helpful. Friendly staff, clean environment, free breakfast (of course) and quiet area. Very close to North Carolina and the entrance to the Smokies.

  • Stayed: June 2012, traveled with family
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Thank Juan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 22, 2012

My wife and I, our daughter, and two granddaughters recently stayed one night while traveling to North Carolina. We found this hotel to be a pleasant suprise in an area that does not have a wide selection of quality national chain brand lodging. The room on the first floor was pleasant and clean and very quiet. The hotel is located back from the main highway, so traffic noise is not an issue. The internet worked fine, much better than I had experienced earlier on our trip. The breakfast was quite good. Check out their pancake making machine! This hotel is a great value for your money!

  • Stayed: June 2012, traveled with family
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Thank redrock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 1, 2012

We stayed here recently for 3 nights while attending a wedding. The hotel is clean & staff was very friendly. The phones in our room never worked & the internet was inconsistent at best. Otherwise, it was a great place to stay in Dillard!

  • Stayed: December 2011, traveled with family
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Thank Nae69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 1, 2012

Our stay was great. Two adults two children. Very quiet and very cozy.

  • Stayed: December 2011, traveled with family
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Thank TheBigDaddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 28, 2011

We'd made reservations at the Holiday Inn Express-Dillard about a month ago for a little getaway to Clayton/Dillard, just to relax after the Thanksgiving hustle-bustle. I was not expecting a fancy place with amenities, just a clean, comfortable place to wind up in after a day of shopping and sight-seeing.

The hotel was not at all crowded, and we were able to check in early. The lady at the front desk, Shandaline (?) was fantastic. Very friendly and helpful...she really made my rating go from a 4 to a 5.

Our room was extremely clean, bed comfortable, decor just fine. Only things I noticed needing attention were trivial: wallpaper loose in one corner of the bathroom, and the toiletpaper holder was rusty/corroded.

The lobby was clean and inviting, hot coffee and cookies available at all times. We didn't use the indoor pool/spa, but there were several families in there swimming and it seemed clean and maintained.

Breakfast was a nice surprise...was expecting only pastries, cold cereal, etc for a continental breakfast. Instead, there were biscuits & gravy (yum) link sausages, pancakes, some kind of egg (didn't try) toast, bagels, danish, oatmeal. Overall, pretty darn good.

We were a little disappointed in the Dillard/Clayton area, unfortunately. Shops and everything closed up pretty early. We will probably go back some time in the summer months to do more outdoor stuff...will definitely stay at the Holiday Inn Express.

Room Tip: We were on the ground floor, would have preferred an upstairs room. However, there were only about...
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  • Stayed: November 2011, traveled as a couple
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1  Thank BarbaraR718
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 18, 2011

I've stayed at this hotel monthly for almost two years. Up until June of 2011, service and cleanliness were excellent.

In June, I noticed a dank smell throughout the hotel and I switched rooms twice because they were not clean. July & August were worse - there were fleas biting me in August and I never went back.

  • Stayed: September 2011
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1  Thank cab3170
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Gateway Inn & Suites

Address: 64 White Oak Ln, US Hwy 441 & GA Hwy 246, Dillard, GA 30537-2110 (Formerly Holiday Inn Express Dillard)
Location: United States > Georgia > Rabun County > Dillard
Amenities:
Business Center with Internet Access Free Breakfast Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Dillard
Price Range: $89 - $111 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Gateway Inn & Suites 2.5*
Number of rooms: 65
Reservation Options:
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Also Known As:
Holiday Inn Express Dillard Hotel Dillard
Holiday Inn Dillard

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