I've been here several times, mainly just for takeout. We came the other day with our parents and in-laws and nearly went somewhere else because of the long line. But the line actually went really quickly and didn't take too long.
Even though the place was packed, the attentive staff made sure we got a table and one opened up right away.
It didn't take too long for our food to arrive -- my little one loved the red mule grits, my hamburger was pretty tasty (I've had the chicken burger before too and loved it), the milkshake was pretty yummy.
All in all a really reliable place to have a meal.