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“Overpriced for the quality received”
3 of 5 bubbles Review of Comfort Suites

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Comfort Suites
Ranked #4 of 5 Hotels in Cumming
Rockport, Texas
Level Contributor
37 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Overpriced for the quality received”
3 of 5 bubbles Reviewed October 11, 2010

Although the check-in staff were pleasant, the guy the next morning reminded me of the Soup Nazi. When checking in, I had to ask for a second room as the first one smelled of cigarette smoke (even though this is a nonsmoking facility). It had been a long day and I didn't get to sleep until very late, hoping to sleep in the next morning. Wrong - barking dog at 7:00 am. Don't get me wrong, my dog travels with me, but he does not bark. I pay the extra fee to bring him along, but hope that allows me at least equal privileges with other guests. Although I understand hotels' dilemmas regarding pets, being relegated to a "pet-friendly section" sometimes lends itself to a less than superior experience.

In addition to the barking dog, there were repeated entries/exits to/from the rooms across the hall from me, each time letting it slam onto the latch which had been closed so the door would not lock. Since it was happening in two rooms, I assume it was hotel personnel coming and going from the rooms.

Additionally, the printer in the lobby did not work well. I've stayed in much less expensive places for a better quality of rest.

  • Stayed October 2010, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travelingdogwoman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
harrypr, Owner at Comfort Suites, responded to this review, January 20, 2011
Thank you for comments regarding your recent stay at our hotel. We have no record of this issue being brought to our attention so we have had a hard time in validating this comment or being able to present a valid response. Your reference to Soup Nazi does not have any relevance in a guest comment forum and the desk clerk in question has worked with us for the past five years and he has had several postive guest comments. We are in business to serve our guests and we take proactive steps when our guests let us know of their concerns. We receive daily compliments on our hotel, according to our Choice Brand Medallia scores, however some use Tripadvisor to post negative comments that we cannot validate and some customers normally do not share their postive experiences on Tripadvisor . We have issue Tripadvisor business cards to our guests upon check out to help promote our concern to address our guest''s feedback

You state that you are dog owner so I am sure you can sympathize with your fellow dog owners over the fact that they are prone to barking
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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62 reviews from our community

Traveler rating
    29
    16
    3
    6
    8
See reviews for
14
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20
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Any
English first
Tampa, Florida
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed October 4, 2010

I usually stay at the Holiday Inn Express but for some reason I ended up at the Comfort Suites. I visit Northside Hospital on a regular basis for business and I will definitely stay at the Comfort Suites next time I come to town. Everyone was pleasant, the hotel was nice and quiet and I got a great nights sleep.

  • Stayed September 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jerometaylor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 of 5 bubbles Reviewed May 30, 2010

I would not recommend this hotel to a dog.. The rooms were very nasty hair all in the bed ants coming out of the ac and bathroom if you like to be nasty then this is the place for you.. The front desk are jerks..

  • Stayed September 2010
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dt678
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
harrypr, Owner at Comfort Suites, responded to this review, June 28, 2010
While we appreciate you posting your comments on our hotel and staff, we have no record of you reporting your complaint with the manager, thereby giving us the opportunity to fix it prior to your departure. Had that been the case , I am sure we would have resolved your complaint in a satisfactory manner. We take all comments seriously and are sorry that your concerns were not addressed. Feel free to contact me at the hotel directly if you need any additional information
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mpount dora
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed August 22, 2007

Manager (rude) charged my acct. $225.00 in addition to my bill = $196.00 and refused to refund my acct. I am still attempting to collect through customer service.

  • Liked — close to highway
  • Disliked — manager disrespectful,
  • Stayed August 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank peep10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
harrypr, owner at Comfort Suites, responded to this review, December 4, 2009
we have investigated your situation and we refunded the credit crd that was billed in eror

we apologize for any confusion over your stay and the delay in nott getting this resolved sooner
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Castle, PA
1 review
5 of 5 bubbles Reviewed May 11, 2007

This hotel was great. We stay at hotels about 50 days a years and I would suggest to anyone who wants a nice room and friendly staff to stay here. The breakfast they serve is great. This hotel is not a 100% smoke free hotel and that is a great and wonderful idea. The room decor is just wonderful the bedding in just the right color and the linen for the bathroom is so soft and clean. I have stayed at some of the other hotels in this town and I would have to say that Comfort Suites is the best.

  • Liked — the friendly staff
  • Disliked — nothing
  • Stayed March 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank I_like_to_travel25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
harrypr, owner at Comfort Suites, responded to this review, December 4, 2009
we appreciate you using a feedback tool such as tripadvisor to express your concerns with our hotel

please be assured that we have new management in place to address these issues

thank you
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
2 of 5 bubbles Reviewed August 1, 2005

Beware - this hotel made several unauthorized charges to our families credit cards and debit cards.
One included a charge on a debit card for over 700.00 - We only stayed at the hotel for 3 nights @ 79.99 each.
Each family paid for their rooms with cash.
Upon arriving home - everyone noticed that Comfort Suites, Cumming, GA was running charges through cards left and right.

**Other than this - Everything worked out ok - and the hotel is fairly decent, just BEWARE of the front desk clerks and what they may do with the information you give them***

  • Stayed July 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
harrypr, owner at Comfort Suites, responded to this review, December 4, 2009
while this was back in 2005, we hve subsequently renovated the hotel

thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites

Property: Comfort Suites
Address: 905 Buford Rd., Cumming, GA 30041
Phone Number:
Location: United States > Georgia > Cumming
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 5 Hotels in Cumming
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 71
Official Description (provided by the hotel):
Thank you for your interest! Our smoke-free Comfort Suites(R) is conveniently located off Georgia Highway 400 and State Route 20 (Canton Highway), just minutes from: Lake Sidney Lanier Northside Hospital-Forsyth North Georgia Mountains North Georgia Premium Outlets University of North Georgia A number of outdoor activities are offered in the area, including boating, water skiing, fishing, sailing and sailboat racing. Several specialty shops, restaurants and cocktail lounges are located near the Cummings, GA hotel. This all-suite Comfort Suites features many amenities, including: Free high-speed Internet access Free weekday newspaper Free local calls Seasonal outdoor pool Fitness center Your Morning Breakfast is full of hot, healthy, and delicious options, making breakfast at the Comfort Suites the perfect way to start your day. Enjoy our free hot breakfast featuring eggs, meat, yogurt, fresh fruit, cereal and more, including your choice of hot waffle flavors! If you're leaving early, a Your Suite Success™ Grab It & Go bag is available for the two hours prior to breakfast. Travelers can reserve a meeting room, use our business center and access copy and fax services. ... more   less 
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Also Known As:
Comfort Hotel Cumming
Comfort Suites Cumming
Cumming Comfort Suites

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