From the hallway, to the elevator to the stairwell, the hotel smelled musty and had a rotten food odor. The 4 tiny pillows on the bed were sad, flat and uncomfortable. We should have ripped the seats out of our minivan and used them as pillows. The bathroom sink was not properly cleaned (food particles left). The next morning, the breakfast attendant was very rude and did not speak to anyone. There were 2 elderly ladies struggling with the waffle maker machine and she did not offer to help them at all. Another guest (a teenager) helped them with their waffles. I was looking for hot water for my tea and she did not say a word to help me despite the fact that it was obvious that I was searching for something.
At check out, the front desk clerk was too lazy to get out of her chair and check us out properly. She was busy texting on her phone and made us feel as though we interrupted her text conversation. My husband asked for a receipt and she acted like we asked her to carry our luggage to our car on her head. Ridiculous.
Overall, management needs to seriously pay attention to the horrible customer service at this hotel. We will definitely not be staying here ever again.
- Official Description (provided by the hotel):
- Thank you for your interest! Our smoke-free Comfort Suites(R) is conveniently located off Georgia Highway 400 and State Route 20 (Canton Highway), just minutes from: Lake Sidney Lanier Northside Hospital-Forsyth North Georgia Mountains North Georgia Premium Outlets University of North Georgia A number of outdoor activities are offered in the area, including boating, water skiing, fishing, sailing and sailboat racing. Several specialty shops, restaurants and cocktail lounges are located near the Cummings, GA hotel. This all-suite Comfort Suites features many amenities, including: Free high-speed Internet access Free weekday newspaper Free local calls Seasonal outdoor pool Fitness center Your Morning Breakfast is full of hot, healthy, and delicious options, making breakfast at the Comfort Suites the perfect way to start your day. Enjoy our free hot breakfast featuring eggs, meat, yogurt, fresh fruit, cereal and more, including your choice of hot waffle flavors! If you're leaving early, a Your Suite Success™ Grab It & Go bag is available for the two hours prior to breakfast. Travelers can reserve a meeting room, use our business center and access copy and fax services. ... more less
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- Also Known As:
- Comfort Hotel Cumming
- Comfort Suites Cumming
- Cumming Comfort Suites