***Disclaimer: I never complain especially within Hospitality for I've worked within it for many years. However; nothing could had been more disappointing this my recent stay at Super 8 in Covington, Ga.”***
My current position within the field of Hospitality could have never prepared me for the recent one night stay at Super 8 within Covington, GA off of exit 92. Due to the nature of my last minutes business trip my hotel of choice close to my family were sold out. There was a very popular Rodeo Event this past weekend. The Super 8 motel rooms appeared decent online so I decided to give it a try. I just recently stayed at Microtel which is within the Super 8 family line of motels and had a positive experience.
When I entered the lobby a slight odor assaulted my nose. I chucked it up to all the recent rain lately within the region. With guest coming and going perhaps the rugs became soiled and damp. I had just driven 9 hours throughout the night from my home state of LA to GA and I was tired. I explained to the owner-slash- receptionist who I was and if there was any chance of an early check in for I had a very important meeting to attend that morning. The receptionist took my information and said to please wait while she checks to see if any rooms are available and cleaned. Less than 5 minutes later she hands me a room key and explain where to locate the room around back.
Nothing, nothing could had prepared me for what came next….
The motel was very, very unclean. The sheets on both beds if they were even change had visible stains including the pillow cases. My bed top cover was also destroyed with not one but two very large cigarette holes. The restroom as a whole has not been properly cleaned in weeks. There was food and visible coffee stains splattered against a wall. The furniture as a whole was very unclean due to dust and visible food residue. When I open the dresser drawers they too had not been properly wiped from recent use. The telephone by the bed was very dusty and appeared to have DNA upon it. Two of the four bath towels were stained. The staff appeared poorly trained within their empathy, sympathy and accountability to any problems. The downstairs guest had a very loud and rowdy gathering outdoors beyond a respectable time for rest. And when I went to the main office to address a problem one of the family-owned and staffed member attitude was boarder line rude.
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- Also Known As:
- Super Eight Covington
- Covington Super 8
- Covington Super Eight