We've eaten at this location a number of times but this time was a letdown. We arrived towards the end of the lunch rush; it was pretty full upon arrival but cleared out well before our food arrived. While awaiting our food, the manager on duty came by; this had never happened at this location. He was friendly, caring and personally served us additional bread and water before circulating throughout the dining room. As we continued to wait, servers including ours started cleaning tables around us (no one was waiting to be seated); we wondered why our order was delayed. Finally, another server brought our food which was just lukewarm; it certainly had not just been plated. My husband had trouble chewing his steak. Since we had an appointment at 2:30, we didn't have time to wait while the issues were corrected. When OUR server checked with us, we advised her of our schedule and the rest of the meal progressed satisfactorily. This definitely isn't the Commerce Longhorn.
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