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“Cramped”

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Country Inn & Suites By Carlson
Ranked #5 of 15 Hotels in Conyers
Indianapolis, Indiana
Level Contributor
65 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Cramped”
Reviewed May 30, 2013

The hotel seemed to be built on a very small lot. Very limited and tight parking with no outside grounds (trees or flowers). I had my ear plugs in so i didn't hear the train going by at night time. Even the one bedroom suite seemed small but clean. The bed was not anything to complain about. The hotel staff on my check in was very friendly and helpful and the manager said that he would guarantee that i slept well or my money back. Well the hotel kept my money, not a bad place to stay.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank uniquefew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnConyers, Manager at Country Inn & Suites By Carlson, responded to this review, June 1, 2013
Dear Guest

Thank you for your feedback and for taking the time to write about your experience. All our staff has been trained to serve and do best for our guest experience. We are delighted to read that you enjoyed as my guest " Uniquefew". We look forward to your next stay.
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205 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Any
English first
Milwaukee
Level Contributor
79 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed May 14, 2013

We reserved a studio suite but were pleasantly surprised to find a very nice large room with a sleeper sofa and lots of room to move around. The lighting was better than usual and a nice big window gave us lots of natural light too. The entire facility was very clean, the laundry was spotless and functioned perfectly. The patio off the indoor pool area was a treat too!
Sunday breakfast was pretty meager but that was undoubtedly due to large soccer teams beating us to the breakfast room, The very friendly staff member did try to keep up with demand but that was a tough task! We were there again Monday morning and enjoyed a plentiful selection of breakfast choices.
We were surprised that we never saw anyone at the front desk. There was a bell to ring for service and the one time we used it, the response was quick but it's even nicer when there is a friendly face to greet you when coming and going. Maybe it was just a temporary staffing shortage.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gmadiane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnConyers, Manager at Country Inn & Suites By Carlson, responded to this review, May 19, 2013
Thank you for your wonderful remarks, which I have shared with our staff. We are thrilled
to hear that you enjoyed your stay in our largest suite in the hotel, and look forward to welcoming you back soon.”
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Washington DC, District of Columbia
Level Contributor
3 reviews
Reviewed May 13, 2013

Was charged for something missing from the hotel room, which was NOT the case. I was not notified, and the manager couldn't explain/prove a missing item and refused to remove the charge. Poor customer service on top of that. DO NOT STAY!

  • Stayed May 2013, traveled with friends
    • Service
Helpful?
Thank cfr8c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlson Hotels C, Online, Customer Support at Country Inn & Suites By Carlson, responded to this review, May 17, 2013
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations.

If you would like to discuss your stay further, please contact Corporate Customer Care.
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Travelers are raving about these Conyers hotels

Evergreen, AL
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed April 24, 2013

My wife and I were passing through and having stayed at a Country Inn in Florida, I decided to book here. Not disappointed. Kim at the front desk was very friendly and helpful. Bedding was comfortable and I like having thermostat controlled air conditioning. All rooms indoors with elevator and clean rooms. Right near I-20, so be prepared to turn left at first intersection north of the exit.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marc36401
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnConyers, Manager at Country Inn & Suites By Carlson, responded to this review, April 26, 2013
“Thank you for your wonderful remarks. We are located on I-20 Exit #82 North of exit . We always shared our guest feed back to empower our employ's and make daily improvements as they feel appropriates with the seasons. We take pride in our service. We believe each of our guest deserve great experience at our hotel. We look forward to see you on your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pooler, Georgia
Level Contributor
143 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed April 22, 2013

i came for the Renaissance, and this hotel had a great price, but it was far from Atlanta, or so i thought. Conyers is more like the outskirts of Atlanta. And i found out, easier to go to other areas because of the location.
The front desk guy Robert was very nice and helpful. The room was comfortable and clean. Breakfast was great, only problem was there was only one waffle iron and two girls were hogging it. but i got to meet some wonderful people while waiting.

  • Stayed April 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank melody2angel2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnConyers, Manager at Country Inn & Suites By Carlson, responded to this review, April 24, 2013
Thank you for your wonderful remarks, which I have shared with our staff. We are thrilled
to hear that you enjoyed your stay, and look forward to welcoming you back soon.”The hotel is closed to all venues in Atlanta area and We provide many varieties in breakfast that meets most clients needs. My staff and I are here to serve our guest.
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Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 18, 2013 via mobile

During a recent trip to Conyers, Ga. for a funeral we stayed over night at the Country Inn. We found this hotel to be very nice. The rooms were spacious, clean and comfortable. They provided a nice breakfast which included fresh fruit, oatmeal, freshly made waffles, sausage, eggs, grits, cereals, bagels, toast, muffins, coffee, juices, milk, and more. The lady that was preparing things for the breakfast was very nice and helpful. We had some in our party who stayed in our room getting ready to attend the funeral. She provided us with a tray and to-go plates, silverware, etc so that we could take some breakfast to those who remained in the room. Before booking, we had looked at some reviews. Some had spoke on parking and entry or leaving the parking lot. We had no trouble entering or leaving and feel that the parking is adequate. One obstacle we faced was that the funeral was at 11:00 and checkout was at 12:00. We would have no place to change into traveling clothes once all the services were ended. We asked the desk manager, Ashe, and he graciously extended us a later checkout time so that we could return and change our clothes. During a very difficult time this hotel and staff made things so much easier and it was and is very much appreciated.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Janrae111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnConyers, Manager at Country Inn & Suites By Carlson, responded to this review, April 24, 2013
We appreciate you taking the time to post this review and enjoyed your stay on the difficult time. We pray for the loved one and you all. I have shared your feed back to my breakfast host-AMY Black and manger on desk Robert Wallace for demonstrating excellent service which we are learning and developing daily from our guest and our associates. We at the Country Inn & Suites By Carlson, Conyers, GA work diligently to ensure each and every guest leave the hotel with pleasant memory.. Thank you once again for letting us know on your pleasant stay and informing other future guest. We are look forward to see you on your next trip..”
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Helen, Georgia
Level Contributor
36 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed April 9, 2013

Beware....this hotel is located off of a very busy and congested highway. There are no good views of it. It appears as if the city was going to make a "thru way" street right in front of hotel but decided not to....leaving it looking unsightly. It can be difficult to leave out of parking lot due to congested street.

Hotel is very much up to standard. Very nice lobby. The rooms are actually very nice. Some care has gone into the room. Up to date furnishings. The only minus was their flatscreen televisions. What a joke!! They are about 20 inch something and they sit on a 2 foot credenza. It sits so low on the ground. You cannot look at television from the bed unless you stack up pillows underneath your head. Therefore, it even makes the flatscreen look even smaller. The bathrooms in room are very nice. Water pressure is standard. And yes, they have WHITE towels.

The pool on the other hand is small, very small. Hot tub was not working when we were there. Very disappointing. Cleanliness of room is superb. Not a spot on sheets or in the bathroom area. This hotel obviously has a very strong housekeeping personnel presence. That is very evident.

Staff are polite. However, it seems sort of tacky to walk into the backdoor of hotel where you walk through the breakfast area and there were two people watching tv in that room in the dark and then to realize that they are staff when you go to the front desk. Is there not a tv that management could put in back room of front desk for staff?? Seems more professional to see staff coming from back to front desk then for them to come from dark breakfast room to front desk.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Aspertame
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnConyers, Manager at Country Inn & Suites By Carlson, responded to this review, April 12, 2013
Dear Guest,
We appreciated your feed back. We are sorry to hear due to traffic that your accessebillity was poor to the hotel. We are happy to hear you have enjoyed your stay at the hotel. We hope you will consider us again when you are in the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson

Property: Country Inn & Suites By Carlson
Address: 1312 Old Covington Hwy SE, Conyers, GA 30012-5430
Phone Number:
Location: United States > Georgia > Conyers
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Conyers
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Country Inn & Suites By Carlson 2.5*
Number of rooms: 66
Reservation Options:
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Also Known As:
Country Inn Conyers
Conyers Country Inn

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