My family and I stayed at this location for my son's graduation in Fort Benning. Let me tell you besides my online reservation and pre-arrival experience, the service at this location is way below satisfactory. The staff there shows no care in customer service it is just a job to them. The communication is next to and beyond terrible. I had checked in and paid for 2 nights and was paying for the third night the morning of. Well when I returned from visiting my son I was locked out of my room. No warning no notification no nothing, Went to the office to express my disbelief and was not given no apology or nothing evening though they had two credit cards on file. Now I had read the reviews prior to staying at this establishment and figure well maybe they got their act together - wrong - I am going to listen next time. While straightening out that day to get back in to the room (with all our belongings in there) all I kept saying is what if they put it in the system that the room was empty and and gave it so someone else. In the break area they had a vase low enough to be reached by a 1 year old and or a pet. The vase got broken by accident by my grandson and the lady there was more concerned about the property and it being paid for then the welfare of my son based on the location of the item. Had they not locked me out of my room I would not have had to be there and the vase would be fine. Thank god my grandson was ok. Needless to say the lady was suppose to inform me if a charge will be applied to me and guess what that never happen. But they quickly took $150. out of my account and did not leave a note in the room at least under the door. Nothing -- so if you can deduct that from my account why couldn't that be done before deactivating the key card to the room. This property is a great location and if they improved the attitudes of the staff - management and others as well as the other service crew this would be a fair establishment. My family and I will not visit this location anymore in the near to far future. I am going to try one in PA to see if the service is as poor as GA and if it is LaQuinta needs to close nationwide.
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- Also Known As:
- La Quinta Inn Columbus Hotel Columbus
- Columbus La Quinta
- La Quinta Hotel Columbus
- La Quinta Columbus