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“Awesome Hotel” 5 of 5 bubbles
Review of Holiday Inn Express Columbus at Northlake

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Holiday Inn Express Columbus at Northlake
Ranked #10 of 46 Hotels in Columbus
Certificate of Excellence
Salem, AL
2 reviews
“Awesome Hotel”
5 of 5 bubbles Reviewed June 4, 2012

I work for one of the world's largest home improvement retailers. I look at customer service wherever I go because I am a manager and I like to notice people that do a good job. This hotel exemplified good customer service. They went above and beyond to go out of there way to help me with anything. From answering the phone to checking in to checking out the whole hotel helped me. I was pleased with the whole visit and recommend for my friends to stay here when they come here as well. I would like to thank them for the service they provided for me and my family.

Room Tip: Just talk to customer service they will help you decide what is best for you. They are awesome.
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  • Stayed June 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Justin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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314 reviews from our community

Traveler rating
    245
    43
    14
    7
    5
See reviews for
130
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed May 26, 2012 via mobile

My family and I travelled to Columbus to attend our son's Basic Training graduation. With ease we could commute to Fort Benning and back, so location is perfect to interstate access. What a welcome relief it was to check in and get to our room with ease! The staff were the most friendly, hospitable and considerate folks. Even after our room was cleaned, a gentleman stopped by to ensure we had everything. He was so courteous he gave me extra coffee and took our trash. Above and beyond! It was the most enjoyable stay!

  • Stayed May 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank MelEri99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Meade MD
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed May 25, 2012

My husband and I stayed here again for his Fort Benning graduation. We had another awesome experience with a helpful friendly staff and a nice clean room! I would highly recommend anyone staying here if they need to be close to Fort Benning. The drive is easy and the area of town is so much nicer! The staff is so helpful! They allowed us to use their printer and some office supplies because we were in a bind for some last minute paperwork. Loved this hotel experience!

  • Stayed April 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Meghan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burlington
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed May 19, 2012

We really enjoyed our stay at this hotel! The staff was so friendly and always smiling and helpful. Especially the evening front desk associate Ben. He helped us get 4 rooms (suites at that) for a really good rate in a time of need. The hotels in the area had been booked due to many events going on and when we had to relocate to the Holiday Inn Express due to a horrible problem with our other hotel, Ben went above and beyond to help us out and listen to our stories with a smile. The housekeeping staff was also super friendly and did not even act annoyed when I told them one of our rooms was going to be a later check out. The breakfast was good but could have used some extra help. The lady working was doing a great job hustling and refilling, but she seemed to need an extra hand and no one was around to help her. We had a great experience overall and will definitely stay here again when we return to Columbus!

Room Tip: We had a King Suite and it was very spacious. We also got pretty loud a few times and no one complai...
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  • Stayed May 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank vacayready3788
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aurora, Illinois
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed May 6, 2012

Stayed here for son's Army graduation. Had high expectations when we checked in and were cheerfully greeted by a personable lady at the front desk. Things sort of went downhill from there. We reserved a "suite" with 2 double beds. I will say the beds are actually queen size, and were very comfortable. I was a little disappointed though, in the size of the "suite". I've had regular non-suite hotel rooms that were bigger. Since we had 5 people in the room, this was a slight issue. Coming back to the hotel our second night, I parked on an end, next to a curb, and proceeded to exit my vehicle and walk to the back of the car. There was a 5 inch section of rebar sticking out from under the mulch, that I hit my foot on. Unfortunately, I had sandals on and it took a nice size chunk out of my toe. I reported it to the person at the front desk, and although he was apologetic and said he'd make a note of it, he didn't know how to fill out an accident report or anything. To add insult to injury (no pun intended), when I got back to the room, the trash had not been emptied when they serviced our room. Someone came up later and emptied it for us.

The location of the hotel was just OK. It was near a McDonalds, which I'd had more than enough of by that point in our trip. There was another part of town about a mile or two away that had much better selection of restaurants and shopping.

  • Stayed May 2012, traveled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank blkhwkfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Columbus at Northlake, responded to this review, June 18, 2012
Dear blkhwkfan,

Thank you for taking the time to convey your comments regarding your recent experience with us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. We have sent you a private message to obtain additional details about your experience.

Sincerely,
Brenda J.
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
minneapolis, MN
1 review
5 of 5 bubbles Reviewed April 19, 2012

We stayed here for our sons graduation at Fort Benning. After searching other hotels and reading reviews, this place was our top pick. And it did not dissappoint. Comfy beds, clean, Fun staff and very helpful! This place actually has QUEEN beds, not fulls or doubles which leaves plenty of room for the adults if your are traveling with kids and not doing a single king. Pool is heated, hot tub was clean. Breakfast food was good. This is an express so not designed to stay-and-play at the hotel. There is a giant mall extremely close by for shopping nuts, you can also walk across the parking lot to McD's and Texas road house. Additionally, Just down the street are a whole bunch of different restaurants (10+) of all different price ranges and tastes. Fort Benning is just a 15 min drive away. This worked great for our family day with our soldier. Short hop to the airport and super easy to get on the freeway. I would highly recommend this to Fort Benning Grad parents!

Room Tip: Suites with two queens and sofa have alot of room and higher floors are quieter.
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  • Stayed April 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Army NG Mom H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maastricht, The Netherlands
Level Contributor
58 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 bubbles Reviewed April 16, 2012

I booked this hotel because of the great reviews. The front desk staff is very nice, but aside from that, it is your average 2.5 star hotel. The room was big, but there was nothing overly special about it. The shower could have been better, just about average for a 2.5 star hotel. It seemed pretty new, which is always good. The breakfast was normal for a Holiday Inn Express. Can't complain about the hotel, especially because it was close to a Waffle House.

  • Stayed April 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sean F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Columbus at Northlake

Property: Holiday Inn Express Columbus at Northlake
Address: 7336 Bear Ln, Columbus, GA 31909-2516
Phone Number:
Location: United States > Georgia > Columbus
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Columbus
#4 Business Hotel in Columbus
#4 Romantic Hotel in Columbus
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Columbus at Northlake 2.5*
Number of rooms: 88
Official Description (provided by the hotel):
Enjoy Your Stay at Our Comfortable Columbus, GA Hotel Our newly-built Holiday Inn Express Hotel and Suites Columbus at Northlake is a perfect Georgia hotel for business and leisure travelers alike.Our Columbus hotel is conveniently located off of Interstate 1-185 and US Highway 80. You are sure to stay busy during your stay at our Columbus hotel, located near many of Columbus' best attractions such as the Coca Cola Space Science Center, Callaway Gardens and the Chattahoochee Riverwalk. Our hotel in Columbus, Georgia is also centrally located near numerous military installations, including Fort Benning, the National Infantry Museum and the newly-built Port Columbus Naval Museum. Along with being conveniently located close to many Georgia attractions, our Columbus hotel is also close to Georgia businesses such as AFLAC, TSYS, Blue Cross Blue Shield and Columbus State University. Business and leisure travelers alike enjoy all the comforts of home and office at this hotel in Columbus, Georgia. There is a 24-hour Business Center for your business needs. Wake your family up to try our complimentary hot breakfast bar that features our signature cinnamon rolls, and spend the day by the heated, outdoor pool and spa. Start planning your visit to Georgia by booking your reservation today. You are sure to enjoy great Columbus hotel room deals and rates. We look forward to seeing you at the Holiday Inn Express & Suites Columbus. ... more   less 
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Also Known As:
Holiday Inn Express Columbus At Northlake Hotel Columbus
Holiday Inn Columbus
Columbus Holiday Inn

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