I've stayed at Marriotts for 30+ years and was awarded lifetime Platinum status which usually conveys some small perks. But on a recent leisure stay here with my wife I was a bit miffed at several things which I'd taken for granted. When I mentioned this casually-not as a complaint-to the woman at the front desk in the course of something else, I was surprised to soon be greeted by a woman with the title of Executive Assistant. She inquired as to my "problem/problems" which I told her were just inconveniences. The upshot? She made everything right and even followed up personally when she spotted my wife and me later that day in the lobby. None of the issues would have been enough to rate a bad review, just no review. Things happen, right? But their speedy resolution and the extra effort by staff to do right by the customer can make for a really great stay. Oh yeah, the rooms were fine and the location is the best in Columbus.
- Official Description (provided by the hotel):
- Columbus Georgia's Premier Hotel. Conveniently near Columbus State University, RiverCenter for the Performing Arts, Springer Opera House, Coca Cola Space Science Center, the beautiful Riverwalk and in the heartbeat of Columbus' entertainment district. If the walls could talk..the Historic Columbus Marriott's walls could tell a colorful history. The 177-room hotel is built around a restored cotton mill that began operations in 1861. The original brick was refurbished and converted into Columbus' convention hotel being directly across from the Trade Center. Now a national landmark, the hotel houses 2 two-story suites with loft bedrooms, 5 meeting rooms, the Grist Mill Coffee Shop and Houlihan's restaurant. The hotel is home to busy business travelers who enjoy first-class accommodations within a distinctive setting. With an unwavering commitment to providing excellent service, our talented staff continually strives to exceed your highest expectations with the very best in Southern Hospitality. Our exceptional service, beautifully appointed rooms, public areas and prime location have made the Marriott, Columbus' premier Hotel. ... more less
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- Also Known As:
- Columbus Marriott Hotel Columbus
- Marriott Columbus