I travel a lot both professionaly and personally on family vacations. Each time I stay at the Marriott it has been a great experience. However, if I were to rate them all (all the Marriott's that I have frequented), this Marriott provided the highest superior customer service. From our bellman, Robert to the front desk, everyone has accomodated our every request. Robert particularly went above and beyond on our arrival late Sunday night and every day thereafter.
During our training our trainees visited the on site restaurant. When they returned from lunch they shared an unfortunate experience. As soon as I contacted the appropriate person, Liz, she immediately responded to assure that this was not the level of service that was acceptable for their customers. She took our concerns to the General Manager. He responded immediately. To me that is true superior customer service, addressing any instance when that standard has not been met.
Thank you Robert, Liz and the other staff at Marriott Columbus.
See you again soon!
- Official Description (provided by the hotel):
- Columbus Georgia's Premier Hotel. Conveniently near Columbus State University, RiverCenter for the Performing Arts, Springer Opera House, Coca Cola Space Science Center, the beautiful Riverwalk and in the heartbeat of Columbus' entertainment district. If the walls could talk..the Historic Columbus Marriott's walls could tell a colorful history. The 177-room hotel is built around a restored cotton mill that began operations in 1861. The original brick was refurbished and converted into Columbus' convention hotel being directly across from the Trade Center. Now a national landmark, the hotel houses 2 two-story suites with loft bedrooms, 5 meeting rooms, the Grist Mill Coffee Shop and Houlihan's restaurant. The hotel is home to busy business travelers who enjoy first-class accommodations within a distinctive setting. With an unwavering commitment to providing excellent service, our talented staff continually strives to exceed your highest expectations with the very best in Southern Hospitality. Our exceptional service, beautifully appointed rooms, public areas and prime location have made the Marriott, Columbus' premier Hotel. ... more less
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- Also Known As:
- Columbus Marriott Hotel Columbus
- Marriott Columbus