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Holiday Inn Express Hotel & Suites Columbus - Fort Benning
Ranked #19 of 47 Hotels in Columbus
Certificate of Excellence
Reviewed June 1, 2013

If you have a big military family like mine and want to treat them right, this is definitely the place to go. The staff was great and the hotel was just amazing. It took us only like two minutes or so to get to Ft. Benning as well. Will be coming back here next time around

  • Stayed: June 2013, traveled on business
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2  Thank JoeJohnson2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEXCFB, Front Office Manager at Holiday Inn Express Hotel & Suites Columbus - Fort Benning, responded to this reviewResponded June 3, 2013

Dear Valued Customer,

Thank you for your recent comments!! We strive to deliver impeccable service each and every time. Our location truly is one of the best, convenient to the Military Fort, recreation & shopping!
We hope to welcome you back to Ft. Benning soon!

Thanks Again!
Jazmine Nelms
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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96 - 102 of 141 reviews

Reviewed May 24, 2013

I stayed here for 2 days for my husband's graduation and the hotel was very nice and clean. The staff was great as well. Even though the hotel is located on a busy road, the noise level was very low. The only thing the hotel lacks is a restuarant/bar area. The hotel staff recommended a hole-in-the-wall mexican restuarant a block away but the restuarant wasn't clean, the food was mediocre and the waiters were not friendly.

  • Stayed: May 2013, traveled on business
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1  Thank FrequentTraveler554
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEXCFB, Front Office Manager at Holiday Inn Express Hotel & Suites Columbus - Fort Benning, responded to this reviewResponded May 28, 2013

Thank you so much for taking time to post your lovely feedback. I am always delighted to hear compliments regarding our staff. It's unfortunate that Vallartas Mexican Restaurant did not meet your expectations; next time you're in town, please see me for some dining I know you'll love. Currently, our management team has a Manager's Reception in the making and we expect to launch no later than this fall. I am sure next time you visit us you'll notice a significant change! My team and I look forward to your next stay.

Best Regards,
Jazmine Nelms
Front Office Manager

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Reviewed April 28, 2013

Stayed here in March for family day and again in April for graduation. Made reservations for both in February. Paid in advance. Found out in March that grads have to leave right after graduation so I needed to amend the April reservation. Although I was giving them more than a month's notice, I was told that since I prepaid, I would not be able to get a refund for the two days I would not need the room. I even called customer service and they still refused to give a refund. When I said that the policy wasn't clear, I was told that it is difficult to find on the website. Upon checkout, I ended up giving the remaining two days to a soldier who was having trouble booking a room. At least they let me gift it to a soldier, so it worked out in the end. A warning that prepaying is not always a good idea due to hidden catches.

The hotel is nice, probably one of the best places to stay close to Fort Benning. Comfortable room (I had a king suite), pretty good breakfast, good business center and friendly staff. Although I am a priority club member, I was not recognized as such upon check in. One complaint is the use of very strong cleaning chemical smells in the lobby and hallways. Can be a problem for those who are sensitive to chemicals.

Room Tip: I've stayed on both the 3rd and 4th floors. Preferred the 4th because the window was not obstruc...
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  • Stayed: April 2013, traveled with family
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Thank Isabella M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEXCFB, Front Office Manager at Holiday Inn Express Hotel & Suites Columbus - Fort Benning, responded to this reviewResponded April 30, 2013

Dear Valued Customer,

Thank you for posting your review via Trip Advisor regarding your experience with the Holiday Inn Express and Suites Columbus - Ft. Benning, GA. As a Priority Club Rewards member, you are one of our most important guests, and we greatly appreciate you taking the time to let other potential guests know how pleasant your stay was. Please accept my sincere apology that your Priority Club status was not acknowledged at time of check-in. I will be buffing my staff to ensure that you are given the respect you deserve your next visit.

It is IHG's goal to consistently provide superior service and accommodations and your comments are very important to us. I am forwarding your comments to all managers at our hotel to make them aware of the impact the advanced purchase rate restriction is having on our guests, and I apologize for any inconvenience it may have caused you.

Once again, we appreciate you taking the time to share your comments with us. We know you have many choices when it comes to lodging and we hope you will continue to choose IHG for your future travel needs.

Sincerely,
Jazmine Nelms
Front Office Manager
CSGFB

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Reviewed April 22, 2013

I was in town for my Husbands BCT graduation and family day pass. The staff was conscientious and extremely helpful and cheerful. They greeted me whenever I entered the hotel or left. The front office manager, Jazmine, was so friendly and sweet. The room was super clean and spacious. Having the hot breakfast was such a treat and made life easy. As of now, the hotel's 5th floor is their smoking floor but they will be turning into a smoke-free facility this Summer; designated smoking areas but fresh smelling rooms on the 5th floor which will accommodate more travelers. Southern Hospitality through and through makes you comfortable. I would highly recommend this hotel to anyone passing through Fort Benning.

  • Stayed: April 2013
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1  Thank ArmyWife2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEXCFB, Front Office Manager at Holiday Inn Express Hotel & Suites Columbus - Fort Benning, responded to this reviewResponded April 24, 2013

Thank you so much for taking time to post your lovely feedback. I am pleased to hear that our hotel planted a seed in your Family Day experience and even happier my staff met your expectations. My team and I look forward to your next stay.

Sincerely,
Jazmine Nelms
Front office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 15, 2013

If you are traveling through Columbus, GA or have business at Fort Benning, this hotel is a great choice as it is conveniently located off the interstate and 5 minutes from being on the installation at Fort Benning. The staff from the front desk to the breakfast lady to the housekeeping are all hospital, courteous and willing to go out of their way to ensure you have a positive experience. I provide this review at the risk that it becomes over-booked when I need to be there but it's worth the risk because the Front Office Mgr, Jazmine, has always made sure I was taken care of when I stay there about 2 nights every 60 days or so.

Room Tip: Fitness center is small but very good cardio equipment
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  • Stayed: April 2013, traveled on business
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Thank James F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEXCFB, Front Office Manager at Holiday Inn Express Hotel & Suites Columbus - Fort Benning, responded to this reviewResponded April 16, 2013

Mr. Foster,

Thank you for posting your feedback regarding your experiences with the Holiday Inn Express and Suites Columbus - Ft. Benning, GA. As a Priority Club Rewards member, you are one of our most important guests, and we greatly appreciate you taking the time to let other potential guests know how pleasant your stays have been.

It is our goal to consistently provide superior service and accommodations and your comments are very important to us. I am forwarding your comments to my managers & staff members, to make them aware of the positive impact our hard work is having on our guests.

Once again, we appreciate you taking the time to share your comments with us. We know you have many choices when it comes to lodging and we hope you will continue to choose us for your future travel needs.

Sincerely,
Jazmine Nelms
Front Office Manager
CSGFB

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 10, 2013

I have never been to the Fort Benning area and I was there to visiting. It was recommended that we stayed at this hotel. The customer service was outstanding and the rooms were neat and beds comfy. The lady on the front desk, her name was Jazmine, she was very helpful with suggestions on places for my family and I to visit and very helpful with directing me around the hotel. I will surely be coming back and staying again.

  • Stayed: February 2013, traveled on business
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Thank 616NancyJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEXCFB, Front Office Manager at Holiday Inn Express Hotel & Suites Columbus - Fort Benning, responded to this reviewResponded April 12, 2013

Thank you for the review. We are so happy to hear that you enjoyed your stay with us. See you next time!

Jazmine Nelms
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 3, 2013

I was very pleased with my stay at this hotel. My family and I would stay here when we visit Columbus, Georgia again. The area that is set aside for pets is an awesome idea. They accommodate whatever your needs are. The staff was excellent. People automatically have a bad taste in their mouths because this hotel is located on Victory Drive, but I can tell you the location has nothing to do with the quality of service. I would recommend this place to all my family and friends. The price is just right for a family that has a right budget. If you want to stay in a place where you feel at home, this is the place you want to stay. Continental Breakfast is 5 star resturant quality. This is a great place to stay!

  • Stayed: March 2013
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Thank Goberfamilia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEXCFB, Front Office Manager at Holiday Inn Express Hotel & Suites Columbus - Fort Benning, responded to this reviewResponded April 9, 2013

Thank you for the review. We are so happy to hear that you enjoyed your stay with us. There is nothing better than getting great guest feedback. Thank you for the kind words regarding our pet area, we put a lot of thought into our furry friends. I look forward to passing on the positive feedback to my staff as well! We look forward to your next stay with us!
Sincerely,
Jazmine Nelms,
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Columbus - Fort Benning

Address: 3901 Victory Dr, Columbus, GA 31903-3906
Phone Number:
Location: United States > Georgia > Columbus
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #19 of 47 Hotels in Columbus
Price Range: $112 - $205 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Columbus - Fort Benning 2.5*
Number of rooms: 81
Official Description (provided by the hotel):
One of the Nicest Columbus, Georgia Hotels. Business, military and leisure guests are always surprised by the convenience of our Holiday Inn Express® Hotel & Suites Columbus, GA - Ft. Benning. Not only are we located .5 miles from Fort Benning, but our lodging is also near I-185. Business travelers couldn't ask for a better hotel near Fort Benning. Lodging with us puts guests near the Army base, as well as contractors like Lockheed Martin, Northrop Grumman and Raytheon. The Business Center is perfect for touching up a presentation before a meeting. A 500 sq. ft meeting space, large enough for 50 people, is also available in the hotel. Here in Columbus, GA, guests have plenty of opportunities for fun. Visit the National Infantry Museum located at Fort Benning to discover the rich history of our fighting men and women. The Chattahoochee Riverwalk is near a number of Columbus and Phenix City attractions, particularly Historic Uptown Columbus. Lake Eufaula offers great outdoors adventures. You'll love the fabulous amenities at this pet-friendly hotel. Enjoy the outdoors with a large pool. We treat you right with the free, hot Express Start Breakfast Bar every morning and a cocktail lounge where you can relax with friends. Be sure to ask about our Golf and Infantry Museum packages for quick savings to the area's best attractions. ... more   less 
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