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“Clean and comfortable”

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Candlewood Suites Columbus Fort Benning
Ranked #23 of 46 Hotels in Columbus
Certificate of Excellence
Ukiah, California, United States
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Clean and comfortable”
Reviewed September 3, 2013

The room was clean, the little kitchenette was useful. Full size refrigerator would be nice if you were staying for any length of time. The beds were comfortable and the linens clean. If you need clean towels or linens, you take your dirties to the front desk for an exchange. As other reviewers wrote the pantry is unusual, prices too high for food but convenient if you do not want to drive to the store of forgot a basic. The pool was small but only 2 people were using it while we sat outside. We could here road noise inside the room and inside the bathroom you could hear the other toilets or shower. Overall I would stay again, easy access to restaurants, freeways and the price was reasonable. The staff was very friendly and helpful.

Room Tip: Ask for one on the back side of the hotel, away from the main road.
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sharla R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Candlewood Suites Columbus Fort Benning, responded to this review, September 19, 2013
Dear Sharla R,

Thank you for taking the time to write your review following your recent stay. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. We have taken note of your valuable comments and will use these to monitor and improve the quality of services we offer to our guests.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,

Connie D
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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117 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Pittsford, New York
Level Contributor
52 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed August 21, 2013

Thank goodness there were two beds to choose from in room as one bed had bugs crawling behind the mattress at head of bed. We pulled the mattress out from wall a bit on other bed and thoroughly wiped out all the dust bunnies, web, etc. Lobby looked very nice, room looked nice at a glance, but our room was not thoroughly and completely clean. Staff upon check in was nice, but when we went down later to ask about restaurants for dinner and again the next morning for breakfast not helpful at all.

Room Tip: Make sure it's clean before you want to go to bed! Pick the top floor because you will hear any...
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  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DMistark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Candlewood Suites Columbus Fort Benning, responded to this review, September 8, 2013
Dear DMistark,

Thank you for taking the time to complete a review on your stay.

I apologize that our level of cleanliness did not meet your expectations. Our goal is to ensure all of our guests are provided with a clean, comfortable room. Please be assured that cleanliness is of the utmost concern to us and feedback such as yours is taken very seriously.

We appreciate your feedback as this allows us to assess where we have opportunities to make improvements. Thank you for your business and for taking the time to write your concerns.

Sincerely,

Dhan M
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Georgia, United States
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 15, 2013

I try to stay here every time I am in the area. The staff is friendly, the rooms are clean. What more could you ask for. A+ from me for the last 4 times I have stayed here this year. I plan to make this my hotel of choice in Columbus GA.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Benjamin31626
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deatsville, Alabama
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 18, 2013

The hotel lobby was sticky and the room was overly crowd. The suite is not really a suite but a small room with a fridge stuck in it. Expedia rated this hotel as a four start hotel, but to most four star hotel, this was should have been rated a two star. The bedroom smelled as though it needed some fresh air. The hall leading to the bedroom was not too clean. The clerk had to try three times to open the door with the card key that did not work. This was a piece of junk.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank beverlyn d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Candlewood Suites Columbus Fort Benning, responded to this review, July 1, 2013
Dear beverlyn d,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the room conditions prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
225 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed June 11, 2013 via mobile

Iam here for the week. The room is spacious enough for one but would be tight if there were anyone else with me. The room has everything you need to work including enough outlets for all the electronics which is a big plus.bfrr wifi makes it even more convenient, no need to use ther business center. The room is also clean and set up to work.

The staff is friendly and eager to help even though the help I needed was because of my own ineptness! Parking is good, there is a gym and large laundry room. All in all I would consider staying again.

Stayed June 2013, traveled on business
Helpful?
Thank rpboz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
2 reviews
Reviewed June 5, 2013

Stayed here a few days with my son at a soccer tournament. Our room was very spacious and clean. Nice kitchenette and desk area; good size bathroom - but no exhaust fan?? Overall, very pleasant stay with friendly staff.

One thing that needs to be noted: this is one of the few hotels that has 'smoking' rooms (top floor I think). If you, like many, are non-smokers and cannot tolerate the 'smoke-smell', make sure you request a smoke-free room! We had one family on our team that ended up in a 'smoking' room and COULD NOT stand it!

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Karen J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John M, General Manager at Candlewood Suites Columbus Fort Benning, responded to this review, June 11, 2013
Karen,

Thank you for the kind words regarding Candlewood Suites Columbus Ft. Benning. I will share your enthusiasm with my staff. It was a pleasure serving you and your family and we look forward to your return.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
306 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
Reviewed May 31, 2013

We stayed there last weekend and found it very comfortable and accommodating. We were in town for a soccer tournament and ended up at Candlewood by default, but would stay there again.
Only little hitch, Maid service is on a weekly basis, unless requested otherwise.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mike H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John M, General Manager at Candlewood Suites Columbus Fort Benning, responded to this review, June 11, 2013
Mike,

Thank you for the kind words you have shared about Candlewood Suites - Columbus, Ft. Benning. It is a delight to hear the thoughts of our guests directly. Our housekeeping services are traditionally offered weekly in order to give our long-term guests privacy. We look forward to your return.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Candlewood Suites Columbus Fort Benning

Property: Candlewood Suites Columbus Fort Benning
Address: 3389 Victory Dr, Columbus, GA 31903-1808
Phone Number:
Location: United States > Georgia > Columbus
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Business Hotel in Columbus
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Candlewood Suites Columbus Fort Benning 2.5*
Number of rooms: 81
Official Description (provided by the hotel):
At Candlewood Suites Columbus Fort Benning, we put the amenities where they really count in your room. Our guests can cook meals in their fully equipped kitchen, relax in the overstuffed recliner while watching movies from our free movie library. Business travelers will work more efficiently utilizing the executive desk with speaker phone and free high-speed Internet. Candlewood Suites Columbus Fort Benning is close to Uptown Columbus which has many local favorite restaurants. For those guests that prefer to dine in , a fully stocked Candlewood Cupboard provides breakfast, lunch, and dinner options, as well as sodas, snacks, and ice cream. Enjoy some of the additional comforts of home from the Candlewood Lending Locker which is stocked with books, DVDs, games, and additional appliances. Candlewood Suites Columbus Fort Benning provides our guests a free fitness center and a comfortable place to do laundry in our free guest laundry room. Much larger than the average hotel room and significantly more affordable than a corporate apartment, the Candlewood Suites is the perfect home away from home for relocation, project, temporary assignment or training needs. Unlike a corporate apartment, the Candlewood Suites does not require a lease or minimum length of stay. Whether traveling for business or leisure, for one night or several months, Candlewood Suites is the solution to your temporary housing needs. ... more   less 
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Also Known As:
Candlewood Suites Columbus South Hotel Columbus

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