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“Not the best but okay” 3 of 5 bubbles
Review of Quality Inn

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Quality Inn
Ranked #29 of 46 Hotels in Columbus
White Bluff, Tennessee, United States
Level Contributor
7 reviews
6 hotel reviews
“Not the best but okay”
3 of 5 bubbles Reviewed July 20, 2013

Stayed here in June for my son's Family Day and in July for his Turning Blue and Graduation. The hotels in Columbus seem to cash-in on these ongoing reservation opportunites so this was a great value. Location was not the best but okay. In June - My Soldier stepped out of the room around midnight to go get something from the vending machine and quickly came back to the room stating he thought there might be a drug deal going down and I do know there was some strange people staying there at that time. However, we never saw anything like this in July. On my June visit I did see a HUGE roach on the stairs but never in my room on in the lobby. In July I needed to use the business center to print something from my email and both times I had to wait on an employee to get off the computer. The second time I didn't realize it was an employee because she looked to be in pjs (fuzzy socks, etc). When another employee told her I was waiting she started bad-mouthing me about how all I had to do was tell her...like I would do that to another guest. The front desk staff was always friendly and helpful but housekeeping does not replenish coffee, etc. They will take towels off the floor but not replace them. They do have a good breakfast and the coffee was available and hot all day :)

  • Stayed July 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Carrie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
yael s, Manager at Quality Inn, responded to this review, August 13, 2013
We know that you have many hotels to choose from when you come to Columbus/Ft Benning, we are glad you chose us.

We thank you for all the feedback you gave as it provides us with information on how to make our guest experience that much better.

We try to make everyone's stay the best it can be and sometimes we fall short. We like to grow from our mistakes and ensure we only get better.

Thanks again for taking the time to post this review and staying with Best Western.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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206 reviews from our community

Traveler rating
    69
    58
    42
    22
    15
See reviews for
105
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28
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • Any
English first
Clinton, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed July 14, 2013

Receptionist was friendly but housekeeping needs to be more observant and remove obvious insects as well as making up room each day. The ice bucket had not been refreshed and the in room coffee was not replaced. I left dead roach on toilet to prove their abundance but the roach was still on the toilet when I returned, in addition the toilet had not been cleaned and the bedding was hanging out all over . Hotel personnel gave a care less attitude..

  • Stayed July 2013, traveled solo
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
2 Thank David C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reston
Level Contributor
94 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 bubbles Reviewed July 4, 2013

This hotel is a good value except for highway noise. Positive attributes include:
--clean linen, bathroom and floor
--well decorated
--well equipped with a microwave, refrigerator and desk
--wifi worked fine
The major issue with this room is that I was awoken by the sound of cars zooming down the highway about an hour earlier than I wanted to wake up. You would think that a national chain like Best Western would have minimum standards regarding the quietness of their rooms--unfortunately, not.

Room Tip: Bring ear plugs if you have to stay at this hotel. Good value, but just too loud.
See more room tips
  • Stayed July 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank markj105
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
yael s, Manager at Quality Inn, responded to this review, August 13, 2013
Thank you for taking the time to post a review regarding our hotel. We take to heart all the comments our guests post.

We are glad that you found our hotel clean and comfortable, and also have noted your noise complaint.

We are always striving to make this hotel a better place so will use your comments to improve to the best of our ability.

Thanks again for choosing Best Western.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Level Contributor
39 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed June 29, 2013

We stayed here while in town for our son in laws OCS graduation. All of the staff were very nice and seemed always ready to help you. The location was very convenient with easy access to the highway. The rooms weren't too large but fine for what we needed. They were very clean and the bathrooms have a large "vanity" area with a small frig, coffee maker and there is a microwave. I thought the bed was very comfortable too! The breakfast was enough to get your day started and the area was well looked after. For the money and the location, this was a fine place to stay. I wouldn't hesitate to recommend it at all.

  • Stayed June 2013
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank AMPM78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
yael s, Manager at Quality Inn, responded to this review, July 1, 2013
Thank you so much for posting such a nice review. It is always a pleasure to serve our families of military personal.

We are glad that you chose to spend the time in Columbus, GA with us and hope if your travels bring you down this way again you will choose Best Western.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pendleton, Indiana, Usa
1 review
5 of 5 bubbles Reviewed June 19, 2013

We have stayed at this hotel twice as a family, and have found the staff to be exceptionally friendly and attentive. The room was clean and nicely decorated, and the breakfast offered a wide variety of foods (with an attendant who kept everything stocked and got tables wiped right away). The even numbered rooms face the freeway, and though I didn't find this bothersome (we stayed once on freeway side and once on the other side), if you want it very quiet, you might request an odd numbered room.

  • Stayed June 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Melody B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
yael s, Manager at Quality Inn, responded to this review, July 1, 2013
We thank you for your continued patronage. We are glad that we can be your preferred hotel in the Columbus/FT. Benning area.

I will pass on the kind words to my staff.

We hope to see you again if your travel plans bring you back to Columbus, GA.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bentonville, Arkansas, Usa
1 review
5 of 5 bubbles Reviewed June 15, 2013

this is the first time we stayed in this hotel. We wer very happy with location, cleanliness, and the quietness of the other people staying there. We are looking forward to stay there again, thank you

  • Stayed April 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Julio V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
yael s, Manager at Quality Inn, responded to this review, July 1, 2013
We thank you so much for the kind words. We are glad you enjoyed your time with us, and hope you will visit again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
atlanta
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
1 of 5 bubbles Reviewed May 30, 2013

While the hotel is fair for the price and the personnel is nice, the hotel did not have a functioning wi-fi system in place working OK this past memorial week-end 2013. It claims free wi-fi, but it does not work at all. I would rather pay perhaps a bit but have the internet working! For me, wi-fi is now a basic essential service/feature. It is as important as having a functioning toilette.... I did signal the problem at the front desk twice but nothing was done.

Stayed May 2013, traveled with family
Helpful?
1 Thank cecca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
yael s, Manager at Quality Inn, responded to this review, July 1, 2013
Thank you for taking the time to review us. We are so sorry that you experienced trouble with our Wifi. We take these comments very seriously and since this was posted we have upgraded our system. It is because of guest comments that we continue to grow and improve.

So thanks again and we hope you will come and try out our new internet.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quality Inn

Property: Quality Inn
Address: 3443 Macon Rd Ste B, Columbus, GA 31907-2584 (Formerly BEST WESTERN Columbus)
Phone Number:
Location: United States > Georgia > Columbus
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Business Hotel in Columbus
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn 2.5*
Number of rooms: 82
Reservation Options:
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Also Known As:
Best Western Columbus Hotel Columbus
Columbus Best Western

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