Book 4 rooms 3 months in advance, called and confirmed multiple times. On day of arrival called 2 hours prior to arrival and was told they were booked and given 1 of our rooms away, we did not arrive late. They gave us different room types, not close together as requested. Only 1 staff member on duty after 3 pm, therefore, don't ask for anything. Asked for pool towels - told they did not have Any clean. Food was not good at all . During breakfast requested syrup , told all they had was sugar free, did not have any paper coffee cups for the coffee rude staff. All 3. Of our credit cards charged twice and 1 person charged 2 different rates on her card. Spoke with management- told she was done arguing.Very poor customer service- This customer left speechless
- Official Description (provided by the hotel):
- Preferred Hotel for Aflac, Synovus, TSYS, Columbus Regional Hospital, Houghston Hospital, Ft. Benning, CORTA Tennis, CYSA Soccer, IBM, Accenture, NCR, Wellpoint, Koch Foods, McKesson, Columbus Sports Council, ASA Softball, USA Shooters, Dept of Homeland Security, Within walking distance of over 150 restaurants and shopping choices! Columbus, GA's Premier All Suites Hotel located in the Heart of Best Shopping and Dining Selections! Whether you stay for just one day or for a year! We have all you need to feel just like home! Complimentary Evening DCinner with Beer and Wine Monday - Thursday and Full Deluxe Breakfast Buffet 7 days a week.... ... more less
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- Also Known As:
- Homewood Suites Columbus Hotel Columbus
- Columbus Homewood Suites