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“Disappointing service”

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Holiday Inn Atlanta Airport South
Ranked #1 of 26 Hotels in College Park
Certificate of Excellence
GreenLeadersBronze level
Reviewed November 1, 2012

Frustrating experiences with the lack of quality customer service at this hotel. A real lack of initiative or effort to help customers. We had an overnight layover at the Atlanta airport and reserved Holiday Inn because we wanted a convenient, affordable hotel. When we arrived, we called the hotel to let them know that we needed a pick up. They told us to wait and call back if we didn't see anyone within an hour (that's right, an hour). Only after waiting an hour and calling them back three times did they bother to mention that they don't pick up from the international terminal.

After making it to the hotel and checking in, we asked about the breakfast that was included, and it turns out that they don't open for breakfast until 7am on Sundays. Well, that doesn't work when you have an 8am flight. When we asked if we could grab something a little earlier -- even just a muffin or bagel -- they simply said no, that we could buy breakfast at the airport. Frustrating when part of the reason we chose this hotel was that breakfast was included.

All told, just real lack of effort on their part to be helpful.

On the plus side, the room was decent, and this hotel is very convenient to the airport.

  • Stayed: October 2012, traveled as a couple
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Thank Brian B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Atlanta Airport South, responded to this reviewResponded November 26, 2012

Dear Brian B,

Thank you for staying with us and providing us with your valuable feedback. I appreciate the compliments on our convenient location and decent rooms. Please allow me to apologize that our shuttle services and breakfast services fell below your expectations. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Once again, thank you for alerting us and bringing these unsatisfactory circumstances to our attention.

Sincerely,

Zelyn N
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (631)
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545 - 551 of 631 reviews

Reviewed October 24, 2012

The experience for booking the hotel could have been a disaster but because of the professionalism of your hotel staff everything went with a breeze which made it easy for me. Also your hotel receptions Dana Turner at the front desk was so very accommodating to helping me get the rooms straight because of a mix-up because I had book some of the rooms through a third party. She was extrememly patience and kind. I really say hats off to ErneJean and Dana for making my conference and overwhelming success.

Room Tip: The rooms are quiet and accessible to airport. They also have suttles leaving the hotel to the airp...
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  • Stayed: October 2012, traveled on business
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Thank Omedaur A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 11, 2012

Plane was delayed in Memphis. Connecting Flight in Atlanta evaporated. Luggage disappeared. I called the front desk from the baggage claim. Do to the size of the property they still had King rooms available with shuttle service running 24 hours a day. Five minute shuttle ride and you are there! The front desk staff very helpful and accommodating even under pressure. I would stay again in a non stressful situation. In the event that you get stranded at the Atlanta airport give this property a call, they will help.

Room Tip: They rooms are all newly remodeled.
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  • Stayed: October 2012, traveled on business
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1  Thank Karl H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 6, 2012

We were landed in Atlanta, instead of Detroit, taxi driver took us to nearest hotel. To our surprise, we found a good hotel at a good price of $79 for a night. Very comfortable room and beds. Air-conditioned, coffee maker, freeze, large TV. Good fitness centre. We were well set for our first night in USA.

  • Stayed: October 2012, traveled as a couple
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Thank goodvegifood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 4, 2012

I had my wedding here on 9/29/2012. I checked in on 9/28/2012 and was given an Executive level King room. I worked with Kevyn for planning with my wedding in their Intercontinental Ballroom. She was absolutely AWESOME!!! She was very helpful, hands - on and professional. Ms. Valena was also great!

Pros: Great staff, good price, good value, fast check in, recently renovated, restaurant/bar on site, good parking ($6.00 per day), close to airport, nice rooms, quiet, excellent place for an event.

Cons: Food - The food at my wedding prepared by their banquet staff was hard and cold!

  • Stayed: October 2012, traveled as a couple
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1  Thank MrsToya M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 2, 2012

It looks like this hotel had a recent renovation and the outside was being painted while we were there. We had a very comfortable and clean room. It was convenient to use their lot for long-term parking and their shuttle service was quick and easy. We had slow service for breakfast in the morning.

  • Stayed: September 2012, traveled as a couple
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Thank Erin P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 2, 2012

I had a quick stay here on a business trip, the room was very quiet and the bed was surprisingly comfortable. The Hotel staff have been very accommodating. This is one of the nicest Holiday Inns I've seen. It's very close to the airport. The room includes a refrigerator, iron and Coffee maker. I enjoyed my quick stay thanks.

Stayed: October 2012, traveled on business
Thank Ty B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Atlanta Airport South

Address: 4669 Airport Blvd, College Park, GA 30337-5729 (Formerly Holiday Inn Select Atlanta Airport South)
Phone Number:
Location: United States > Georgia > College Park
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Green Hotel in College Park
#9 Business Hotel in College Park
Price Range: $118 - $211 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Atlanta Airport South 3*
Number of rooms: 190
Official Description (provided by the hotel):
The Holiday Inn Atlanta Airport Hotel is conveniently located off I-85 adjacent to Hartsfield Jackson International Airport (ATL). Our hotel provides guests with easy access to Atlanta's major businesses and attractions. In addition, the Holiday Inn Atlanta Airport offers complimentary shuttle service to the Atlanta airport. Our full-service Atlanta hotel is just minutes from countless attractions and shopping options, including the Georgia Dome, Philips Arena, CNN Center, Turner Field, the Georgia Aquarium, the World of Coke and Centennial Olympic Park. Atlanta corporate travelers will appreciate our Atlanta hotel's location near area businesses such as Coca-Cola, CNN as well as the Georgia Int'l Convention Center. Atlanta's Georgia World Congress Center is just eight miles away. Our hotel offers 3500 sq. ft. of event space with full catering and A/V services available. A 24-hour business center and free Wi-Fi are available to accommodate your business and personal needs. During your stay at our award-winning Atlanta hotel, enjoy premium amenities like an indoor pool with a whirlpool, our Nautilus-equipped fitness center and the American Brasserie Restaurant and Lounge, which offers a variety of favorites in a casual and relaxed atmosphere. Room service is also available for your convenience. Holiday Inn Atlanta Airport the best choice for comfort and affordability. ... more   less 
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Also Known As:
Holiday Inn Select Atlanta Airport South Hotel College Park
Holiday Inn College Park
College Park Holiday Inn

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