Frustrating experiences with the lack of quality customer service at this hotel. A real lack of initiative or effort to help customers. We had an overnight layover at the Atlanta airport and reserved Holiday Inn because we wanted a convenient, affordable hotel. When we arrived, we called the hotel to let them know that we needed a pick up. They told us to wait and call back if we didn't see anyone within an hour (that's right, an hour). Only after waiting an hour and calling them back three times did they bother to mention that they don't pick up from the international terminal.
After making it to the hotel and checking in, we asked about the breakfast that was included, and it turns out that they don't open for breakfast until 7am on Sundays. Well, that doesn't work when you have an 8am flight. When we asked if we could grab something a little earlier -- even just a muffin or bagel -- they simply said no, that we could buy breakfast at the airport. Frustrating when part of the reason we chose this hotel was that breakfast was included.
All told, just real lack of effort on their part to be helpful.
On the plus side, the room was decent, and this hotel is very convenient to the airport.
- Official Description (provided by the hotel):
- The Holiday Inn Atlanta Airport Hotel is conveniently located off I-85 adjacent to Hartsfield Jackson International Airport (ATL). Our hotel provides guests with easy access to Atlanta's major businesses and attractions. In addition, the Holiday Inn Atlanta Airport offers complimentary shuttle service to the Atlanta airport. Our full-service Atlanta hotel is just minutes from countless attractions and shopping options, including the Georgia Dome, Philips Arena, CNN Center, Turner Field, the Georgia Aquarium, the World of Coke and Centennial Olympic Park. Atlanta corporate travelers will appreciate our Atlanta hotel's location near area businesses such as Coca-Cola, CNN as well as the Georgia Int'l Convention Center. Atlanta's Georgia World Congress Center is just eight miles away. Our hotel offers 3500 sq. ft. of event space with full catering and A/V services available. A 24-hour business center and free Wi-Fi are available to accommodate your business and personal needs. During your stay at our award-winning Atlanta hotel, enjoy premium amenities like an indoor pool with a whirlpool, our Nautilus-equipped fitness center and the American Brasserie Restaurant and Lounge, which offers a variety of favorites in a casual and relaxed atmosphere. Room service is also available for your convenience. Holiday Inn Atlanta Airport the best choice for comfort and affordability. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Select Atlanta Airport South Hotel College Park
- Holiday Inn College Park
- College Park Holiday Inn