We read Trip Advisor before heading to N Ga and chose this hotel based on the reviews. Imagine our less than stellar surprise! We wondered if we'd entered the wrong hotel. While the staff was very friendly, pleasant and welcoming, our room left much to be desired. We did not stay one night - we were booked for four nights so had an opportunity to witness staff changes. Not every staff person was as friendly as the one when we checked in. A few were barely interactive.
We were given a "special room" - made special by the fact it had a flat screen TV. We were soon to learn why that TV was special.
Upon entering the room we had to turn on lights (none of which were above a 40 watt bulb.) The lighting in this "quality" inn was dismal. But the worst was yet to come. The toilet would not flush well - water simply swirling round and round in the bowl. We called the front desk which responded: "We've never had a problem before" as though we had somehow damaged the illustrious plumbing system. Her further comments were - sometimes it takes a while. When challenged again she came bearing a PLUNGER to solve the problem. It did not! We could not flush the bathroom all through the night so asked to be moved to another room the following morning. This seemed a big inconvenience for the staff though the hotel only had 5 cars parked in front of rooms.
We were moved to another room which was darker and more dismal than the "special room" - Again the lighting was a disaster. And the TV was an old cathode ray with picture so dark one could not view the screen. I went to the office to ask if there was a controller that might fix the lightness-darkness or contrast on the TV. The very welcoming staff person of the previous day now had lost her glow of friendliness. She told me she did not know where the "master controller was - it was around here someplace and she'd have to look for it" --- I inquired about the maintenance man which was breezily ignored. Needless to say, in 4 days the remote controller was never found, the maintenance man never showed up, so we read books in the dimly lit room in the evening as the TV was too dark to see.
But the best was yet to come ... this toilet had trouble flushing too. Same as the one in the "special room". When we complained again to the front desk that this toilet was also not flushing she gave us the plunger to keep in the room. Ive never been in a hotel (NOT EVEN IN THE WILDS OF PERU) where the solution to a plumbing problem was the guest should plunge their own toilet.
Their breakfast was ok though the coffee very weak. The beds were comfortable and the pillows nice. But overall this CHOICE property really needs upgrades to the septic system (perhaps a clean out?) and the 19" dark cathode ray TV's need to be changed. And while they are at it, get some bright bulbs in the rooms so guests don't feel like they're in a catacomb.
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- Also Known As:
- Quality Inn Clayton
- Clayton Quality Inn