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“Food was mediocre but Service was Horrid!!”

Mama G's Italian Restaurant
Ranked #12 of 56 Restaurants in Clayton
Price range: $10 - $25
Cuisines: Italian
More restaurant details
Restaurant details
Dining options: Late Night, Reservations
Description: Mama G's is a single-location, family-owned Italian restaurant serving pizza, pasta, steaks, and seafood. Our salads are made from freshly chopped greens and vegetables, and our rolls, pizza dough, and sauces are made in-house, fresh everyday. Every dish is made fresh, nothing frozen or pre-made. Please allow us time to prepare your food to order. Business hours may vary according to season. Please call ahead to check or to make reservations for large parties.
Reviewed July 2, 2013 via mobile

We had reservations for our bike group so they knew there was a party of 15 coming in at noon last Saturday. But the service we received you would have thought we just showed up.

We had couples in the group but we sat a table of men and a table of women. I knew we were going down hill when our server started with the men first. She copped an attitude when she tried to serve a glass of merlot and we said no one ordered that. We said it was Mascoto not Merlot and she said with attitude no you ordered Merlot. Really...where is the customer service. Not at Mama G's.

Then we start getting our food. I ordered a Reuben and requested an extra side of dressing never came and with the attitude wasn't asking a second time since I asked for lemon in my water and never got that either. That sandwich was nothing to write home about.

The kicker was the person who set this outing up waited and waited for his food and after multiple complaints of where is his meal and the group was COMPLETELY done eating his meal arrived...what you may ask did he order...A Bowl of Spaghetti. Did they fly their pasta in from Italy. You might think that when it takes an hour to get food.

Now I said we were a group and
couples at that, so how do you think the billing went. Absolutely awful. Erin approached the group asking how do you want the bills together or separate. We tried to explain who was with who which we tried at the beginning but she didn't want our assistance. So off to the register the group of 15 to pay our bills with the gratuity added which would have been fine if we had received any real service. But it seemed like she knew she was getting paid no matter what so didn't matter how the service was.

I still can't believe that at no time to the very end did a manager ever come out to check on the group especially with the missing bowl of spaghetti.

Mama would not be happy with the way her staff took care of her guest.

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2  Thank buckeyegirl91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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208 - 212 of 276 reviews

Reviewed June 22, 2013

We traveled with a group of 16 and called ahead couple days then this am again. The server Aaron was short and rude. She was advised when taking the order we had separate checks and understood the automatic gratuity as we had a large group. She took the order as a large order and then left. She returned with drinks seemed ok. The we ordered food and she took the order. All food came out at the same time except for one persons food. He asked and waited and waited and continued to wait, then one of the members of the group went inside and come to find out she failed to put his order in. About a total hour later he received his food after everyone was done eating. All she said was sorry. No manager came out to talk to us and it was like no big deal to them. Then we waited on the check and it took forever. Then when she asked how we would like the checks we stated we can each come in and tell you what we ate and bill us accordingly. She got a real attitude some said individual checks then. It was like we asked her for all free meals. This place will not be on my list to go back. Thumbs down to them. They did not care in my honest opinion. Or if they did they shire did not show it. Aaron customer service my not be your career choice as you might need another one sorry but facts are facts.

2  Thank James T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 10, 2013 via mobile

Very family friendly restaurant serving huge portions. Small salad was enough for 2 people. The thin crust pizzas are great and Veal Parmesan got good reviews too!

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    • Atmosphere
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Thank Mary P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 26, 2013

I have a small pizza which was better than expected when you compare what your use to eating most of the time.The pizza (thin crust supreme)was tasty and for a small($13.95) an adequate amount of food for one.
The atmosphere was good with a bar and tv to the right upon entering and a small sitting for waiting.The back entrance is the actual entrance with parking there up on a hill and outside seating with cover before entering the building.

Thank riciet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 17, 2013

Fettucini Alfredo with Sliced Breast of Chicken..Yummmmm..If you are looking for a dining experience that you can tell others about be sure to stop in at Mama G's..If you go away without a smile on your face or hungry it is your own fault! Great employees and excellent food..

1  Thank Howie52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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