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“Sake is a legend”

Tokyo Japanese Steakhouse
Ranked #98 of 168 Restaurants in Cartersville
Cuisines: Japanese
Restaurant details
Reviewed March 2, 2013

As new residents to Cartersville, and with so many restaurants to choose from it can be daunting to find a good place to eat. The first Restaurant that we went to was Toyko steakhouse. The Sushi was (is) fantastic and teppanyaki always great. We now frequent this place at least once a week. The manager "Sake" is a fantastic friendly guy. I highly recommend it.

1  Thank imjustaguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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21 - 25 of 30 reviews

Reviewed November 3, 2012

This is the best Japanese steakhouse I have ever been to... You don't get that review from me that often...

Great Job!!

1  Thank JRFROMGA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 3, 2012 via mobile

The food was just ok at best, and the sushi way overpriced for it's quality and size.

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Thank Foxer1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 1, 2012

We just moved to the area and went to celebrate my son's birthday. The only thing worse than the food was the server's attitude and the chef's personality! The food had no flavor and they charge extra for fried rice. You have to pay extra for fried rice at a Hibachi restaurant?? That should have been the indicator right there. The inside of the retaurant is run down and needs a major makeover.

We ordered off the daily specials menu (which never changes). When the bill was brought, we were charged full price and not the specials price. Because we had a party of more than 8, there was an 18% gratuity added to the check which is not a big deal. After they adjusted the prices, they left the gratuity figured off the regular price. We questioned this and were told it was company policy to do it this way. I have never seen a restaurant figure their gratuity this way. If the meal costs $10, then the 18% should be $1.80, not $2.70 because it is $15 further back in the menu. I can understand if we had a coupon, but the prices were in their menu! We refused to pay the gratuity off the original amount, but will pay off the real price. They adjusted the bill again and when the server brought it back to us, she threw it on the table and when she brought the credit card slip back she threw it at us again!

We commented about our experience on their Facebook page. The manager sent a reply saying their policy is to charge gratuity off the regular price and not the specials price. She was sorry for our experience, but was removing our comments to "preserve our business." Judging by the amount of patrons in the restaurant, it will take more than removing negative comments to preserve this business.

To sum it up, if you want bad, overpriced food, a no personality chef, and servers with attitudes, this is the restaurant for you.

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Thank GAFLSCGA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 17, 2010

We live in Cartersville but normally go out of town for Japanese Food. However, this weekend we had our daughter's 18th birthday party at Tokyo. The service was terrible!!! Not only that, the chef was flipping the egg during the dinner and it landed on the table and busted near a glass of tea. It took him nearly 5 minutes to wipe the mess, alowing the raw egg to run all over the table. The worse part, they did not replace the glass which had raw egg on the bottom. When we complained to the manager about the service, she was very passive and acted as if she didn't care.
We will NEVER go back to Tokyo!!!!! Our suggestion, if you want good food, good service, and a good show, go elsewhere.

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Thank rs13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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