First bad review I think I have ever written. When I made my reservation I requested and was promised two cribs for my grandchildren. Upon arrival I ask if they were in the room. I was told "probably not, let me see, we usually don't read the request." Then she went to the back room, came out with a "pack and play" and said they only have one available and handed it to me. Um, let's see a one year old and a two year old sleep in that. That's Not happening. That night the hotel was not very occupied but oh was it noisy. The bedroom part was quieter but the living room area with the pull out couch was very noisy. Next day we left the hotel at 11 AM and returned around 5 PM to find our room had not been cleaned and the maids were gone for the day. The first suggestion the front desk clerk had was, no problem just transfer to a different room. I said No, with two kids under two years of age we have too much stuff to pack and move. So again the front desk attendant went to the back room, came out and handed me a hand full of clean towels and said "just throw your dirty towels in the hall and I will get them later." So I did along with the trash right beside my door. Of course all of it was still there the next morning. When I pulled out the sleeper sofa it was filty underneath with food and trash. The TV in the living room kept losing it sound and the ref. froze everthing solid. When I completed the survey the hotel had sent to me, I received an e-mail back that said "Thanks for the feedback we will try to do better next time." Do they really believe that statement would help me feel better about my recent stay and assure that I would be a repeat customer. I think a Customer Service Seminar is needed sooner than later!
- Official Description (provided by the hotel):
- Whether your trip is packed with business or filled with fun, we know you are looking for a soft place to land at the end of the day. The Country Inn & Suites Cartersville, GA hotel offers a versatile array of personal comforts and professional conveniences to help ensure a stress-free stay, including free high-speed Internet access, heated indoor pool, Business Center and laundry facilities. Additionally, this premier Cartersville hotel is conveniently located near beautiful downtown Cartersville, providing easy access to a wealth of attractions and local businesses. Our hotel off I-75 in Cartersville is an ideal destination for both business and leisure travelers. ... more less
- Reservation Options:
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- Also Known As:
- Cartersville Country Inn