The room was, the keys were not. I have stayed here before with no problems; this stay however was not good. I made my reservation in plenty of time and requested a ground floor room near an end door. At the time there were plenty of available rooms. We ended up on the 3rd floor, not even near the elevator. Our keys were good for 1-2 swipes only; however they would work the outside doors. Jayme on the desk knew that we were quickly losing patience and felt that maybe the batteries in the lock box on our door were going down. They had been saying that it was our fault. One of us maybe one time putting a key in with a cell phone or car keys, but all 3 of us doing this continually, NOT likely. The maintenance man checked the box and said there was nothing wrong with it, basically putting the blame back in our court! However, after he supposedly found nothing wrong with the lock box, the keys worked for all of us for the remainder of our stay. I would consider staying again as this is the only time that there has been a problem; but as a member of the Wyndham hotels, I expect better service. We also had a problem with heat/ac settings. Our room never would hold the setting that we chose. As we spent very little time in the room, it only caused a problem during the night as the room was too warm. We never did put this to the front desk, so I can only say that in the future that the first time that this happened the front desk would know about it.
- Official Description (provided by the hotel):
- The property showcases the brands new streamlined design Cappuccino Scheme style with a sleek and contemporary room design. All rooms also feature the signature Dream Well bedding and 32 inch flat panel television. Also we now offer executive suites. Whether traveling for business or pleasure, our hotel offers the latest in technology services to make your stay enjoyable. Take advantage of our complimentary high-speed wireless and wired Internet access in every room as well as free local and long distance phone calls anywhere in the Continental U.S. Other business services can also be arranged through our front desk.Our hotel has interior corridors and is a newly constructed building as of 2009. We are an eight time consecutive winner of the JD Power and Associates "Highest Guest Satisfaction among Economy Brand Hotels." ... more less
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- Also Known As:
- Microtel Inn And Suites Cartersville Hotel Cartersville