This is a new hotel. It's furnished beautifully and is immaculate. However, the front desk guy told me that my card would not be charged for incidentals unless I actually acrued charges, and it was preauthorized for $50 which still hasn't been credited a day later. I asked to leave a cash deposit to be returned upon checkout, and he told me this was against company policy, but I know this is not a brand-wide practice since we consistently pay in cash and leave an additional cash deposit at HGI properties throughout the South and Midwest. Our room was gorgeous and very, very, very clean! We got a great night's sleep in the extra-comfortable bed and the hotel was very quiet despite being very full. In the morning we were surprised that the breakfast buffet was already put away by 8:30 am and so were the several other guests who arrived after we did! We were able to order breakfast, and although the server was professional and polite, she did not submit our order correctly to the kitchen staff since she forgot my toast and my husband's potatoes. We know this since we heard the chef/cook LOUDLY tell her that she had not turned in the order correctly when the server asked to make the additional food! However, the server attempted to smooth this over by charging us for only one breakfast which did make us happy. We will stay here again because the hotel is new and very clean.
- Official Description (provided by the hotel):
- The Hilton Garden Inn Cartersville hotel is ideally located a mile from historic downtown Cartersville and one hour from Hartsfield Jackson International Airport. Relax in our charming contemporary hotel with large windows creating a bright and airy feel. Our spacious guestrooms feature home comforts like complimentary WiFi with secure remote printing through PrinterOn® and a 32-inch flat-screen TV withon demand movies and complimentary cable channels. Enjoy a great night’s sleep on an adjustable Garden Sleep System® bed. Executive King Suites, whirlpool Suites and accessible rooms are available. Our hotel has received the 2015 TripAdvisor Certificate of Excellence Award. This honor is awarded to establishments that achieve outstanding traveler reviews on TripAdvisor, the world’s largest travel site. Our staff takes great pride in consistently offering an exceptional experience to our guests. ... more less
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- Also Known As:
- Hilton Garden Inn Cartersville Hotel Cartersville