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“Out standing” 4 of 5 bubbles
Review of Country Inn & Suites By Carlson, Canton, GA

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Country Inn & Suites By Carlson, Canton, GA
Ranked #3 of 7 Hotels in Canton
Houston, United States
1 review
“Out standing”
4 of 5 bubbles Reviewed May 27, 2014

The stay was nice. Staff helpful. and the Room was clean with freshness. The kids enjoyed the inside pool & the wonder breakfast daily. We would stay again if we are every in the area, but it was too far from where we had to be.

  • Stayed May 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Bridget T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BW11200, Front Office Manager at Country Inn & Suites By Carlson, Canton, GA, responded to this review, May 29, 2014
I am so happy to hear that you and your family had a wonderful time at our hotel. It is always nice to hear especially from kids that they enjoyed staying somewhere else besides home. We look forward seeing you and your family again if you ever in the area. Thank you again for your review.
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177 reviews from our community

Traveler rating
    66
    46
    23
    28
    14
See reviews for
79
24
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45
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • Any
English first
Level Contributor
46 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 bubbles Reviewed May 25, 2014

I see a lot of reviews raving about this hotel. There is a reason it is in the top three in Canton. There are only 7 hotels in Canton. The hotel is definitely showing wear and tear. The carpet in our room was very worn and the walls had a lot of scuff marks. The hotel room and lobby were very clean. We have been traveling for quite some time and HBO or Showtime is a nice thing to have...which they do not. Internet worked fine. The security door going to the outside did not work properly so created a problem getting back in with key card. The breakfast is fine. Water pressure...like having someone poor water on your head from a pitcher to rinse your hair...poor. Staff were very friendly. For the price I would say it is marginal as far as value but I would stay here again if I needed to be in the Canton area... Just with realistic expectations.

Room Tip: Do not stay near the pool on the second floor. The view from the room window is blocked by a vault...
See more room tips
  • Stayed May 2014, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank JWCO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BW11200, Front Office Manager at Country Inn & Suites By Carlson, Canton, GA, responded to this review, May 29, 2014
Thank you so much for your free back. We apologize about the issue you had while stayed with. Please know we are going to handle all the issues with also the wear and tear issue and cable. I am glad to hear you will give our hotel another try and this time we will live up to the expectation. Once again thank you so much
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Georgia
2 reviews
5 of 5 bubbles Reviewed May 12, 2014

This is a wonderful hotel, with great staff, and excellent service. I have stayed here repeatedly now for business and will keep doing so. It quiet, clean, the beds are extremely comfortable and I am truly able to rest. The location is convenient as it is far enough out of the center of Atlanta to be able to avoid the extreme traffic at most times.

  • Stayed May 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Anthea N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BW11200, Front Office Manager at Country Inn & Suites By Carlson, Canton, GA, responded to this review, May 17, 2014
Dear Ms. Anthea, I am so glad that you enjoy your stay with us and found the hotel and my staff amazing. Our goal here at Best Western Mountain Inn & Suites is to provide you with the best service. Your feedback is greatly appreciated and we look forward seeing you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buford, United States
1 review
4 of 5 bubbles Reviewed April 30, 2014

The hotel is very clean which is important to me. I usually stay at Marriott but ended up at this Best Western and was happy there. The shower wasn't the cleanest and the water pressure is poor but my room was clean. Ken was a nice manager too.

  • Stayed April 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Richard A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BW11200, General Manager at Country Inn & Suites By Carlson, Canton, GA, responded to this review, May 12, 2014
Dear Mr Richard,

Thanks for your kinds words and the time you took to share your experience with us. It is great to hear, that you have enjoyed your stay with us. Rest ensured, that we will take you comments for further encouragement within the team to ensure best service, Quality and warm welcome for your next visit. Be informed, that we will enhance our Pool area in coming Days for even better experience. All the best and see you soon!

Best regards,

Ken Jayswal - General Manager
Best western Mountain Villa Inn and Suites
Canton, GA 30114 Ph: (770) 345-6800
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
5 of 5 bubbles Reviewed April 27, 2014

We are not big travellers, so I do not consider myself an expert, but I was pretty impressed with this hotel. First, it was extremely clean! Not a bit of dust, a hair or a hint of a *smell* anywhere -room, bathroom, lobby, elevator or dining room. Free breakfast was pretty good and well-stocked. There was plenty of room in the room and bed was very comfortable. Staff seemed attentive and actually cared if you were there. Would definitely recommend and will definitely stay there again next time I am in the area. The only problem (and I consider it minor) is that the pool was closed for repair. It had been repaired, but they were waiting for an inspection to reopen. Unfortunately the inspectors I've went into labor and he was delayed. :)

  • Stayed April 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sehret
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BW11200, General Manager at Country Inn & Suites By Carlson, Canton, GA, responded to this review, May 12, 2014
Dear Sehret,

Thanks for your kinds words and the time you took to share your experience with us. It is great to know that you have enjoyed your stay with us. Rest ensured, that we will take you comments for further encouragement within the team to ensure best service, Quality and warm welcome for your next visit. we will enhance our hotel in coming days and weeks for even better experience for our guests. All the best and see you soon!

Best regards,

Ken Jayswal - General Manager
Best western Mountain Villa Inn and Suites
Canton, GA 30114 Ph: (770) 345-6800
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed April 27, 2014 via mobile

The room was exceptionally clean and odor neutral. The bed was comfortable. Didnt pay attention to pillows since I brought my own. Pool was closed for maintenance. Air conditioner appeared to not be working properly when we got there, but we figured out that the sheer curtains were diverting cold air to the thermostat and causing it to shut off too quickly. Shower was a little weak. Overall a good value.

Stayed April 2014, traveled with friends
Helpful?
Thank BrianE1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BW11200, General Manager at Country Inn & Suites By Carlson, Canton, GA, responded to this review, May 12, 2014
Dear Mr. Brian,

Thanks for your kind words and the time you took to share your experiences. It is great to hear that you have enjoyed your stay with us. Rest assured, that we will use your comments for further encouragement within the team to ensure the best service, quality, and warm welcome for your next visit. We certainly spend a great deal of effort to maintain our facilities at the highest level, and it is also nice to hear that you appreciate the effort of our team. Thank you again.

I would like to inform you that we will upgrade our hotel amenities in the coming days and weeks for an even greater experience for our guests. All the best and hope to see you soon!

Best regards,

Ken Jayswal - General Manager
Best Western Mountain Villa Inn and Suites
Canton, GA 30114 Ph: (770) 345-6800
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Simons Island, Georgia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed April 18, 2014

Started with our keys not working, then our " nonsmoking " room smelled like an ashtray, requested to move but they were sold out, then we pulled the sleeper sofa out to sleep and no sheets at all were on the sleeper sofa, then I had to get sheets from front desk, then he offered us another " nonsmoking room", then from being in first room all of our clothes and luggage smelled like smoke already, then the general manager said this was an upgraded room but he wouldn't charge me the extra cost ( when he should have discounted to begin with ), then you would think if you have a reservation for four you would have enough towels in a room, but no only two. This is the first, last and worst western I will ever stay in!

Room Tip: Stay at the Hampton or days inn that is located next door and the other across the street.
See more room tips
  • Stayed April 2014, traveled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank D F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BW11200, General Manager at Country Inn & Suites By Carlson, Canton, GA, responded to this review, May 12, 2014
Dear Guest

We are very sorry to hear that we have not lived up to your expectations. We will certainly review your comments and work on the rectification. The stunning Best Western Mountain Villa Inn and Suites, Canton, GA is certainly a benchmark and encourages us to put all our effort into further improvements. The training of team members and the highest quality of products are certainly priority to us. We can ensure that you will enjoy a better experience next time.
sorry for the inconvenience!

Best regards,

Ken Jayswal - General Manager
Best Western Mountain Villa Inn and Suites
Canton, GA 30114 Ph: (770) 345-6800
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Country Inn & Suites By Carlson, Canton, GA

Property: Country Inn & Suites By Carlson, Canton, GA
Address: 705 Transit Avenue, Canton, GA 30114 (Formerly Mountain Villa Inn & Suites)
Phone Number:
Location: United States > Georgia > Canton
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 7 Hotels in Canton
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Canton, GA 2.5*
Number of rooms: 57
Reservation Options:
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Also Known As:
Best Western Canton
Canton Best Western

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