I stayed at the Lanier Island Resort from July 10-12 for a work retreat/conference. When I first drove up to the hotel, I noticed all the signs that stated there was free valet service but there was absolutely no valet to take the car. No one at all. So I drove around and found the parking lot myself, parked, and came into the lobby. The lobby looks nice. Sort of like a log cabin. It smelled great too.
Check-in was supposed to be at 4pm, so I arrived around 4:15 to the hotel. I was second in line to be checked in. I have no idea what was going on, but there were two front desk associates, and they each had only one person they were working with but it still took over 40 minutes for them to get to me! That is a very long time to wait in line to check into a hotel. By the time they were ready to assist me, there was about 8-9 other guests waiting behind me to check in. If check-in time is at 4pm, then why not staff appropriately?
So I get to my room and notice how dated the room looks although the bathroom is very modern. The bedroom looks like something out of the 80s. I do the usual check. Walk in the bathroom, check the toilet, shower, etc. Then I went to check the beds. I pulled down the sheets, and there were stains, hair, and crumbs inside the bed. It looked as if no one had changed the sheets! I immediately go to call the front desk, but the phone by the bed doesn’t work. I try the phone by the office desk and notice how filthy it was. I still dial, inform the front desk of my issue, and they say to come back to the front desk and they would move me to another room.
I again wait in line, at this point I’m behind all the other people that were in line behind me…I get to the desk agent, and notice her name was the same as the person I spoke with on the phone. I reminded her of our conversation and she had my room key ready. No apology for the issue, no manager stating that it is not usual to find stained sheets in their room. It was as if this happens all the time and they just switched the room without any apology what so ever.
I get to my new room; do the same check, and although it was not cleaned to my satisfaction, I accepted it as the room because it wasn’t overtly dirty. I start to unpack and then try to wash my hands and no water comes out of the faucet. I mean nothing. So I personally go under the vanity and turn on the main water supply underneath the sink. That results in only the cold water working. Absolutely no hot water was coming out of the faucet. I was already late for the evening conference, so I went ahead and just dealt with it.
The following morning, I took a shower, and realized that the tub did not drain at all. The water was literally filling up at my feet and it was disgusting.
I went to the breakfast in their Windows restaurant arranged with our company. I go to the buffet, and pull the first plate and notice that it is crusty. I look closely and flip it over and there is crusted over cheese and egg on the plates. My plate and the one underneath in the stack. That is DISGUSTING! I immediately call over a member of the staff and let her know that the plates are dirty and not acceptable to eat. Again, no apology. She just took the dirty plates, ignored me, and then started talking to another associate. Wow.
That day, during our conference in the Grand Ballroom, I noticed how dated and old the facilities were. During one of the presentations, I noticed something moving on the floor near my foot. It was a large centipede-type bug just about crawl up my leg. Come on Legacy Resort! You’re supposed to be a LUXURY resort! When the last time that place has been thoroughly cleaned? How do you expect companies to rent your facilities when your housekeeping staff is not doing what it should?
I will NEVER ever return to this resort. The prices are ridiculously high for the type of accommodations you have. Trust me, word of mouth is a huge thing, and I have told all my Atlanta area friends about my experience here. Service will make or break a hotel, and combine poor service with a disgusting facility, and you have a combination for poor business.
Stay away, there are much better accommodations in the Atlanta area that actually upkeep their properties and deliver what they say they will.
- Official Description (provided by the hotel):
- Situated along the shores of Lake Sidney Lanier, Lanier Islands boasts 1,500 scenic acres perfect for active families, romantic couples, corporate groups and solo travelers alike. Guests may choose from a variety of onsite activities and amenities to curate the perfect experience year round, from a water park to diverse dining options and a spa. Additionally, this lakeside Georgia resort offers over 23,000 square feet of flexible event space and professional services for successful conferences, retreats, weddings, and other events. Luxurious amenities and unparalleled natural beauty come standard with your stay, which will surely be treasured long after your bags have been unpacked. ... more less
- Reservation Options:
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- Also Known As:
- Legacy Lodge And Conference Center
- Legacy Hotel Buford
- Legacy Resort Buford
- Emerald Point Lake Lanier