We checked in on Thursday, August 2nd. 2012, around 6:00pm The room # was 321 that we stayed in. That room had a broken toilet seat. The seat and I went down in between the commode and the tub. I banged up my hip. We notified Management but they did not acknowledge us. Management took notes and said they will get back with us. When we got back to hotel my fiance asked if the commode was fixed, still no response. When we got back to our room the seat was screwed half on and that was not acceptable to me. My finance asked for a reports of this incident be made and Management told us they do no report. I was in the process of going to the Emergency room when she (the staff) asked me if i wanted her to call EMT and i said yes that would be fine. An hour later she called the room and asked to meet her in the lobby, and we did. She had called (911) A police officer was sitting there, ask us what the crime was and we began to tell him. He told us if it was not crime then his time was done here. For us to take it up with management. Because this was not a crime the police officer did not want to get involved, told us to work it out with managment and left. All we asked Management for, was to give us a report or a status if the seat was repaired. But when we went back to the room the seat was half on, and about to come off again. So they swapped rooms. Well that room was no better it had a broken toilet lid.
We paid for a Kingsize room and they transferred us to a smaller room for the same price. They did nothing to accomondate us. I even asked for the Manager 's name and the Owner's name, did not get it.
Something should have been done. My hip still hurts but it is a blessing that it did not get broke. So we would not be back there. That was my worse experience with staying in hotel.
- Official Description (provided by the hotel):
- Easy Access to I-95 and Minutes to St. Simons IslandNestled along the southeastern coastline of Georgia, Super 8 Brunswick, GA hotel is conveniently located off Interstate 95. Midway between Savannah and Jacksonville, our Brunswick, GA, hotel near St. Simons Island is an ideal spot to enjoy beautiful golf courses, shopping areas, restaurants and natural attractions like Jekyll Island in just minutes. Our pet-friendly hotel provides comfortable accommodations and practical amenities to make your stay relaxing, including a microwave and refrigerator in each room. Refresh with our free SuperStart continental breakfast each morning of your stay and go online with free Wi-Fi Internet from your room. Free parking is included and guest laundry facilities are available. Kids 17 and under stay free with an adult at our hotel.LOCAL ATTRACTIONSStroll through antique shops and view a potpourri of architectural styles along the main drag on historic Newcastle Street, just minutes from our Brunswick, GA, hotel. Whether you want to swim at sun-drenched beaches, play a round of golf or reel in a big one, St. Simons Island offers an outdoor adventure for everyone, just 10 minutes from our door. Explore miles of barrier island beaches and sand dunes at Jekyll Island, where you can find adventure at every turn. While you are there, bring the kids to Georgia Sea Turtle Center or explore a bygone era at Jekyll Island Museum. If you have the urge to splurge, Colonial Mall is only five minutes away from our hotel in Brunswick, Georgia.DINING OPTIONSWhether you are craving seafood, barbeque or Italian food, there are a variety of restaurants to choose from just minutes from our Brunswick, GA, hotel. Dig into fresh local seafood and an all-you-can eat salad bar at Captain Joe’s Seafood or grab a gourmet burger at Brewburgers & The Riva Club Lounge. Los Arcos, serving authentic Mexican fare, is also nearby. ... more less
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- Also Known As:
- Brunswick Super 8
- Brunswick Super Eight
- Super 8 Brunswick
- Super Eight Brunswick