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“Broken Toilet Seat”

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Super 8 Brunswick/St Simons Island Area
Ranked #14 of 36 Hotels in Brunswick
GreenLeadersSilver level
Reviewed August 10, 2012

We checked in on Thursday, August 2nd. 2012, around 6:00pm The room # was 321 that we stayed in. That room had a broken toilet seat. The seat and I went down in between the commode and the tub. I banged up my hip. We notified Management but they did not acknowledge us. Management took notes and said they will get back with us. When we got back to hotel my fiance asked if the commode was fixed, still no response. When we got back to our room the seat was screwed half on and that was not acceptable to me. My finance asked for a reports of this incident be made and Management told us they do no report. I was in the process of going to the Emergency room when she (the staff) asked me if i wanted her to call EMT and i said yes that would be fine. An hour later she called the room and asked to meet her in the lobby, and we did. She had called (911) A police officer was sitting there, ask us what the crime was and we began to tell him. He told us if it was not crime then his time was done here. For us to take it up with management. Because this was not a crime the police officer did not want to get involved, told us to work it out with managment and left. All we asked Management for, was to give us a report or a status if the seat was repaired. But when we went back to the room the seat was half on, and about to come off again. So they swapped rooms. Well that room was no better it had a broken toilet lid.

We paid for a Kingsize room and they transferred us to a smaller room for the same price. They did nothing to accomondate us. I even asked for the Manager 's name and the Owner's name, did not get it.

Something should have been done. My hip still hurts but it is a blessing that it did not get broke. So we would not be back there. That was my worse experience with staying in hotel.

Room Tip: Check your room to make sure everything is in order. If the toilet seat or the lid or whatever is f...
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  • Stayed: August 2012, traveled as a couple
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1  Thank Barbara D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
superduperman, General Manager at Super 8 Brunswick/St Simons Island Area, responded to this reviewResponded August 22, 2012

Dear Valued Guest:

Thank you for taking time to share your feedback regarding your stay at our property.your feedback is the great way for us to improve guest satisfaction. we sincerely applogize about your negative experience with our front desk assistant and your overall stay. we have been training employees as an corrective measures. we hope you will give us another opportunity to serve you in future

Thank you again!

General Manager
Super 8 Brunswick/St Simons Island

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266 - 272 of 281 reviews

Reviewed July 31, 2012 via mobile

Right off 95 older hotel but room was small but nice and clean with flat screen tv and free Internet. Bathroom looked new with granite wall in shower area and sink counter top. They also have elevator to second floor. When u first walk into lobby there is a strange smell but then u realize it is just incense. I would prefer a citrus scent instead but scent is not in room. Great air conditioner in room too. My only critizism is it would be nice to have 4 bath towels for 2 people instead of only 2. Paid $44 which includes taxes for 1 night. What a bargain!

  • Stayed: July 2012
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Thank Blondiecpa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
superduperman, Director of Sales at Super 8 Brunswick/St Simons Island Area, responded to this reviewResponded August 22, 2012

Dear Value Guest,

Thank you very much for your review on TripAdvisor. That was very nice to hear that you are appreciated with our hotel and we hope to have a chance to welcome you back soon !

Super 8 Brunswick Team !!!

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Reviewed July 29, 2012

Certainly not a 5* hotel, this Super 8 is a good alternative for a cheap price (less than 50$ for 2+2, with a last minute).
Room was large and clean enough, yet it could be a bit better. Breakfast is included.

Stayed: July 2012, traveled with family
Thank Roberto_Vazzo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
superduperman, Director of Sales at Super 8 Brunswick/St Simons Island Area, responded to this reviewResponded August 22, 2012

Dear Value Guest,

Thank you very much for your kind comment on TripAdvisor. Regarding to your recent stay with us, we are very much appreciated to hear that you enjoyed staying with us. Thank you very much for choosing us and we are looking forward for your next stay !


Super 8 Brunswick/St Simons Island Team !!!

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Reviewed April 23, 2012

Great rooms for the price. everyone was very helpful at the hotel and love staying at this hotel. The manager was very nice and kind person.

  • Stayed: February 2012, traveled with family
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1  Thank Kevin P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 15, 2012

Thank you for staying at Super 8. Hope to see you soon.

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Reviewed January 3, 2012

This hotel was just what we needed for our stopover heading south. Check in was efficient and the clerk was very friendly. The breakfast was standard continental breakfast fare, but in good supply and fresh.
Rooms were adequate, bed comfortable and everything was clean.
Some road noise, but that is to be expected given the location.
The place is an excellent value.

  • Stayed: January 2012, traveled as a couple
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Thank TIC09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SueThakor, Manager at Super 8 Brunswick/St Simons Island Area, responded to this reviewResponded January 10, 2012

Thank you for your review. You will be happy to know that Super 8 is upgrading the breakfast, and you will have more choices next time you come. See you soon

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Reviewed July 17, 2011

Guys

Stayed over for a night midweek, on arrival the lady at reception had our room keys ready for us, we had booked one of the rooms for 2 double beds, but had been allocated 2 queen rooms, went back down to the lady on reception and within 2 mins she had changed the rooms for us - could'nt ask for better, Thank -You !!!

The rooms and bathrooms where spot on, nothing great, but again, nothing wrong with them either.

The breakfast selection was limited, but enough to get you on the road.

All in all, would stay at this hotel again.

joe

  • Stayed: July 2011, traveled with family
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5  Thank BallyclareJoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SueThakor, Manager at Super 8 Brunswick/St Simons Island Area, responded to this reviewResponded September 7, 2011

Thank you for staying at our property, we look forward to seeing you again

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Reviewed March 23, 2011

Honestly I really liked this hotel! The room was clean, the price wasn't too awful bad, and the people that worked there were really nice and helpful. Anything that I asked for the housekeeper or front desk attendants were always able to help. The only thing that bothered me was the bed, it was extremely firm, but I talked to the manager and she told me that the hotel was in the process of upgrading, so I hope that is completed the next time that we go down. For the price we got a refrigerator and microwave which was wonderful to have, a king size bed, desk, and a 27" tv. They treated us great and I am looking forward to staying there again!

  • Stayed: March 2011, traveled as a couple
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5  Thank Greggy2001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SueThakor, General Manager at Super 8 Brunswick/St Simons Island Area, responded to this reviewResponded April 14, 2012

Thank you for your kind comments. We are glad you have enjoyed your visit to the super8 motel. Super 8 changing new breakfast so next you get better breakfast and lot of option.

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Additional Information about Super 8 Brunswick/St Simons Island Area

Address: 5280 New Jesup Hwy, I-95 exit 36B, Brunswick, GA 31523-1211
Phone Number:
Location: United States > Georgia > Georgia Coast > Golden Isles of Georgia > Brunswick
Amenities:
Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#1 Green Hotel in Brunswick
Price Range: $61 - $88 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Super 8 Brunswick/St Simons Island Area 2*
Number of rooms: 62
Official Description (provided by the hotel):
Easy Access to I-95 and Minutes to St. Simons IslandNestled along the southeastern coastline of Georgia, Super 8 Brunswick, GA hotel is conveniently located off Interstate 95. Midway between Savannah and Jacksonville, our Brunswick, GA, hotel near St. Simons Island is an ideal spot to enjoy beautiful golf courses, shopping areas, restaurants and natural attractions like Jekyll Island in just minutes. Our pet-friendly hotel provides comfortable accommodations and practical amenities to make your stay relaxing, including a microwave and refrigerator in each room. Refresh with our free SuperStart continental breakfast each morning of your stay and go online with free Wi-Fi Internet from your room. Free parking is included and guest laundry facilities are available. Kids 17 and under stay free with an adult at our hotel.LOCAL ATTRACTIONSStroll through antique shops and view a potpourri of architectural styles along the main drag on historic Newcastle Street, just minutes from our Brunswick, GA, hotel. Whether you want to swim at sun-drenched beaches, play a round of golf or reel in a big one, St. Simons Island offers an outdoor adventure for everyone, just 10 minutes from our door. Explore miles of barrier island beaches and sand dunes at Jekyll Island, where you can find adventure at every turn. While you are there, bring the kids to Georgia Sea Turtle Center or explore a bygone era at Jekyll Island Museum. If you have the urge to splurge, Colonial Mall is only five minutes away from our hotel in Brunswick, Georgia.DINING OPTIONSWhether you are craving seafood, barbeque or Italian food, there are a variety of restaurants to choose from just minutes from our Brunswick, GA, hotel. Dig into fresh local seafood and an all-you-can eat salad bar at Captain Joe’s Seafood or grab a gourmet burger at Brewburgers & The Riva Club Lounge. Los Arcos, serving authentic Mexican fare, is also nearby. ... more   less 
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Also Known As:
Brunswick Super 8
Brunswick Super Eight
Super 8 Brunswick
Super Eight Brunswick

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